They did a bad job in installing a floor. The stair tread came off in less than two years.

We had Metro Floors replace our home's upstairs carpet with hardwood flooring. Metro offered highly competitive pricing, quality products, good workmanship, and on-time installation. The reason I've rated them 4 stars instead of 5 is because of their initial unresponsiveness and long delay in providing a quote. When I initially contacted Hayri via Yelp, he called me right away to set up a measuring appointment. Unfortunately, he then forgot to mark our appointment on his calendar, and was over an hour late for our appointment. He was very apologetic, and then promised to provide a quote within 4 days. It took him nearly two weeks to provide the quote, after multiple emails. Hayri ultimately provided an extremely competitive quote, and despite our disappointment with his responsiveness, we rolled the dice because of his price and rave reviews on Yelp. We made a good call. Hayri's team finished our hardwood flooring installation a week ahead of schedule, and overall, it looks great. There was one issue, and he sent one of his employees out to fix it (though it took a couple weeks for him to come). That said, they corrected their error with no pushback and were very polite and professional about the whole thing, which we appreciated. Overall, Metro Floors did good work for us. If you can handle off and on radio silence, and getting a good price for high quality flooring and installation is a priority for you, Hayri is a good choice. read more

Metro Floors - Our new Boen Oak Metropole 3 Strip wood floors! - Flooring Near Me - San Francisco, California

So glad we had Metro do our floors! Sean made it so easy for us. He gave us helpful advice as we went through the process of choosing the materials and he stayed in touch throughout the installation process. He answered our phone calls and paid attention to every detail. Everything was done very quickly and professionally from start to finish. The new floors look fantastic! Thank you Metro Floors and Sean! read more

Amazing service, selection and prices. I went in to find a small rug that I needed for a home renovation and Lisa helped me see if they had something in stock. She searched for a while and when she didn't find it she told me she would look in their larger warehouse during the weekend. On Monday she called me with a great match. Super friendly and great prices. Highly recommend them. read more

These guys are the best. Great stock, excellent installation and communication. Highly recommended!

Disappointing to go from a 5 star review to and update of 2 stars. Almost nine years later, the carpet I was so in love with had unglued in several spots in various rooms. Meaning, there were rolls/bumps on parts of the rug that separated from the flooring underneath. We had to hire someone to come in to re-stretch the carpet and re-glue. Translation. Move ALL the furniture out of the rooms and pray it all gets done in one day before we bring our toddler home from day care. Oh and taking a day off from work to he home for this. Then part two. Discovered the bamboo flooring we adored was completely discolored when we move our area rugs. Our condo does not get direct sunlight. We were told the wood was cheap and poor quality. Great. The only fix was to, again, move everything out, replace the flooring, get everything cleaned up before our toddler came home. Another day off from work. Oh and then of course dusting EVERYTHING because of what flew all over the house from the wood flooring being cut to fit with a saw. We had all this done before we moved in none years ago. We shouldn't have had to go through all this in less than nine years. Retracting my previous recommendation. read more

No nightmares with Metro Floors. It was all so easy. We worked with Hayri to install flooring and received a very, very fair deal. Overall, it was the best business to work with because we got quality service, installation, and product- no confusion or shoddy installation. After all, time is money. At another flooring store, we picked out a flooring and were later told that it was discontinued- what a waste of time! This delayed the project because we had to search for another store that knew what it was doing. Hayri is a very honorable and knowledgeable businessman. Plus, he was so understanding of our crazy schedule. Metro Floors is also open on Saturdays, which is very rare in this town!! We had initially wanted to work with Linda at Pioneer, but she gets booked quickly because of high demand. After we picked out the flooring at Metro, Hayri came to confirm measurements before he dashed off to an important family dinner. We could have scheduled it for a later date, but he wanted to save us all time and clinch the deal. On the same day, he e-mailed us the invoice. Also, he was able to complete our HOA application (although you should do it by fax instead of e-mail because we couldn't open some of his files). If he did not pick up the phone himself, we'd leave a message and get a call back from him in a very timely manner. No jerking around. As for the installation, his installers came on Saturday and did a top-notch job. We were told it would take all day for the job, but they finished everything super early. They're pros! read more

Had a wonderful experience recently with Metro. Beautiful carpeting and tile at reasonable prices. Great service and expert installations. Ask for Guray, he is the best. read more

Save yourself a headache and use these guys. Metro floors did beautiful work on my condo's formerly carpeted 17 stairs and 700 sq ft. upstairs all the while providing professional and smooth customer service. Hyrie has a large selection of hardwood, many moons of experience, a warm personality and a practical approach. E.g. he was the only supplier who dragged my samples to a sunny area for inspection in his showroom. Also, he under-promised and over delivered on the time budget by several days! Early construction completion....what?! I had five different contractors look at my hard wood project. Hyrie was by far the most professional and trust inspiring of the lot. He appraised the job the day I requested it and had a clearly written turn-key bid in my email box that night. He remained in contact with me throughout, usually being the one to initiate check ins and provided me with his cell phone number which he answers (again...what?). He wasn't the cheapest and he wasn't the very highest but the more I experienced unprofessional customer service from the competition, sanity outweighed price on my priority list and I knew I'd chosen the right guy even before the work began. Things I got from the other guys: unreturned phone calls/emails, failure to provide promised written bid, confusing bid, errors on bid, subcontracting installer poaching attempt, false pretense of knowing legitimate answers to stuff. I'm glad they showed me their true colors so I could run for my life....to Metro Floors! read more

We wanted to replace the builder-grade carpet and laminate wood floor in our rental condo with hardwood and the required carpet in the bedroom (per HOA rules), and had time constraints too because we're moving back to SF from across the country. We met Karen during our first trip to the showroom, and they had exactly the kind of wood and carpet we wanted, and the pricing was fair based on other stores and similar grades of materials. Whether we worked with Karen, Jaleh or Hayri, they were all aware of our order and worked with us quickly to meet the condo HOA requirements (i.e. certificate of insurance)--all over the phone while we were in a different state. The installers--Devrim and Manuel for the wood flooring, and David for the carpet--were all professional, friendly and extremely efficient and thorough with their work. The carpet was installed a week after the new wood flooring and baseboards were installed and painted, and I was very nervous about damage to the baseboards which would require spackling/repainting/more mess, but David was so careful that there was not a scratch on the new baseboards. And as a aside, these guys work REALLY hard, and it is messy, physically strenuous work--be nice to them, buy them lunch, and take good care of them, and they will take care of you. Next time we need flooring/carpeting, we will definitely go back to Metro Floors. read more

I'm the Property Manager at Sutter House apartments and for many years have used Metro Floors for all our vinyl and carpet flooring needs. The quality is EXCELLENT in product, service, and installation. Many times they have gone above and beyond to get the job done. I highly recommend them! --Karla read more

Great selection , helpful staff , very efficient . 2 Nd visit. I will refer to my friends .

I'm not done with having Metro install new hardwoods yet, but their installation costs are SIX thousand less than their larger competitor located just around the corner, for a job less than 700 square feet. So far, so good. I'll change this review if something goes wrong, but I have no reason to think it will. read more

Poor installation on wall-to-wall carpet, and no interest in addressing the problems. They installed carpet in three locations. Stair installation was fine, but the other two had problems. One, where carpet meets wood flooring, carpet was not tucked, creating an unfinished edge and a tripping hazard. In another room, they did not properly estimate the height so that it was below the height of the adjoining floor and exposed old baseboard paint job around the perimeter. If you have expertise in carpet installation, which I do not, you could probably avoid these issues by asking the right questions ahead of the installation. After 1 visit to the store, and two follow up calls, it became clear they are not interested in addressing the installation problems. Prices seem good on carpet in stock, and floor sales staff is friendly, just be careful on the installation! read more

We had an excellent experience working with Guray from Metro Floors! Guray helped us pick floors for a condo we were getting ready for sale. Guray is very knowledgable and really helped us understanding the different options we could go with. We also had quite a few constraints in terms of schedule and Guray provided absolutely stellar customer service throughout. He was very flexible in working with our dates and pushing on his contractors to make things work for us. When the work was done Guray came in personally to check-out the place and worked with his team to make sure we were 100% satisfied. In terms of quality of work and end-result: we are extremely happy and the sale of our condo went well. Highly recommend! read more

My husband and I had one of their new salespeople assist us in choosing wood floors for our place. We made it clear we wanted really hard wood, as it would be used in our kitchen. She informed us that the wood we chose fit the bill. Lesson to us: don't trust a newbie. Our floor is a year old and is only dinged up, despite our conscientious efforts to avoid dinging it up. Then, their installers banged up our walls in several places in our NEW place. They tried to putty it and slip it by us but we caught it before they finished the job. Their attempts to fix the dings were unsatisfactory. Somehow they got the adhesive on our carpet. When we demanded that they clean it, the so-called installer attempted to "clean" it but only made the stain worse. The stain remains. There are so many more things to complain about it but I'm getting upset thinking about it. read more

So...they installed the bedroom carpet. While doing so, they damaged the walls, the adjacant ceramic tile floor, and one door stop. The carpet is uneven in places and the install job was so poor, another carpet company is coming to determine if it can be salvaged. read more

You know you are dealing with a fine business when a problem arises and they graciously take care of it. We ordered a beautiful engineered hardwood floor from Metro Floors and, for whatever reason, two of the boxes that showed up at our doorway (these were picked up by our contractor) were the wrong ones. Metro accepted these back, though the packaging was compromised, and delivered the correct boxes. I greatly appreciate their support and due diligence. This could have been a nightmare, but they quickly took care of the problem. I highly recommend this store! read more

Had carpet put in in 2008 and by 2010 the carpet started to buckle around my apt. Took months for them to come and take care of it and when the installer said he would be here at 9am he called after 9 saying he would be here at 11:30. read more

Pros: - reasonable prices, especially on installation - good selection - quick turnaround on measuring and estimate - personable service - installers work for Metro and are not contracted out - installers are skilled and care about their workmanship - installers are very quick- 700 sq ft with removing carpets and moving furniture in two days (perhaps too quick- see below) - helped with advice and suggestions on floor cleaning and repair even after the sale and installation was finished Cons: - had to hire cleaners to dust and clean the floors after installation. Otherwise would have given 5 stars. read more

Karin Carraher at Metro Floors is terrific. She was very helpful in getting us our flooring needs in short period of time. Highly recommend that you purchase your floors at Metro Floors. read more

Bought wool carpet, installed, and am pleased with the process and results. I have a small one bedroom condo that has too much furniture. I paid extra, within reason, to have help moving the heavier furniture. When I was comparing carpets they took the rolls of carpet down so I could see it better. The installers arrived on time, worked throughout the day and put the furniture back. I am satisfied with the price and quality of the carpet and would recommend Metro to others. This appears to be a family owned and operated retailer who intends to satisfy customers. What more could one ask? read more

Metro Floors has an amazing selection, great prices and excellent customer service. Hayri was very patient with us and we made many trips to Metro before finalizing our floors. We are so happy with the installation and would highly recommend Metro Floors to anyone looking for hardwood, carpet, tile, etc. read more

I needed vinyl installed independently during a remodel. Hairi gave me honest evaluations and consideration of my budget and my flaky scheduling. He came out twice to evaluate the job at different points as I was anxious about underlayment needs. Elias did the install and was just wonderful, answered all my questions and did a great job. His seam matching and tight corner cuts were fabulous. I'm very pleased with the job Metro did for me! read more

I just bought a condo and wanted to install hardwood floors and replace the bedroom carpets. My real estate agent introduced me to Hayri and I'm so gad she did. Hayri came out to see the place and make recommendations. He is very personable, patient, and understanding of budget limitations. I then went into his store to get samples which he allowed me to borrow and look at in the condo with my interior designer. He has great selection and competitive pricing. He worked with my schedule and HOA requirements to get the job done and they even finished early! He accommodates his customers - for example, sending his worker to my office to pick up my key and replacing some crown molding for me as a favor (since the painters wouldn't do it), He builds a sense of trust with his customers and I liked that he genuinely seemed excited for me about my new place. He even sent me home with a complementary cleaning kit. If you need wood floors or carpeting, I highly recommend Metro Floors if you want it done professionally, at a good price, and with a personal touch where the owner himself is personally involved and ensures a quality job. read more

I am in the process of changing my bedroom carpets. They are amazing. Great customer service and many options to choose from. They also know all the rules and regulations of the condos in the city. I highly recommend them, if you are thinking of working with a caring, reasonably priced and high end group. read more

Metro Floors is *awesome.* I can't imagine a better store in San Francisco if one is on the hunt for reasonably priced flooring options. If you're worried about putting down a good chunk of change only to end up with shoddy workmanship or a logistical hassle, rest easy! Hayri, the owner at Metro Floors, knows his business inside and out. He wants people to be happy with their choices and once a decision has been made, the turnaround is quite efficient. I can't recommend his store highly enough for those in need of wall to wall carpeting. Initially, I thought I wanted something darker but Hayri, knowing his craft so well, took time and patience to educate me on the pros and cons of different carpeting (I own two cats, among other things we discussed). His patience and tactics to help me reach a decision really is priceless if you are working with a professional of his caliber. Why? Because while he's certainly interested in making a sale (duh!) he wants customers to be happy with their choices. Even though I *thought* I knew what I wanted, spending time with Hayri and having him educate me about color allowed me to reconsider. I'm so glad that I was open to hearing his perspective because I couldn't be happier with the carpet his workers installed. It looks great and no corners were cut where installation was concerned. I've been walking on it (so soft!) and inspecting every last corner and not only do I love the color, but it's reassuring that his work ethic is shared by those he employs. Metro Floors should be on your list if you're looking for flooring in San Francisco. This place is interested in keeping customers! The time is spent investing in the professional-customer relationship, means you're working with people who think "hey, if they're happy, maybe they'll be back someday." And believe me, if and when I need to look at flooring again, Hayri at Metro Floors will be the first person I call. Thanks Metro floors! read more

I have a small condo in Noe Valley which needed new floors and a flight of stairs done. I shopped a lot before settling on Metro. Here's why: Hayri stepped right up when I was in the store and listened carefully to what I needed. He presented a very competitive pricing option for Maple Engineered Hardwood from an excellent maker. In addition, his installation price was very competitive. Hayri personally came to inspect my project and measure the space. Then, his installer came to inspect my project. As we were replacing the baseboards, Hayri accommodated me by delivering them early so I could paint them prior to installation. The installers handled the job in two days, including prep (filling gaps, removing obstacles). They were clean and courteous, careful, precise...can't say enough! I have no compunction recommending Metro to my closest friends and family. Stop looking and go see Hayri. Thank you so much for the beautiful floors, Hayri. You are the best! read more

I did some comparison shopping for bedroom carpeting. I found the best selection, the best customer service- and the best installation at Metro. Jaleh is charming, knowledgeable and has great taste and judgment. She offered me the most interesting and sophisticated choices. The crew was on-time, respectful, skilled and careful. There was a lot of furniture and shelving to move. They put it back exactly! and they made sure that all the electronics worked when re-assembled before they left. Everything was spotless and just right. I am so happy that I went there. Save yourself a lot of time and aggravation - and check out Metro Floors. I saw that they had the best reviews on Yelp- and now and know why - and I am writing one myself. This review has the added benefit of being TRUE! read more

Hayri at Metro Floors is a real pro who knows about flooring. We had beautiful engineered floors installed a month ago and we couldn't be happier with the outcome. Hairy took the time to help us select the right material, his crew was amazing - very knowledgeable and super professional. The f/up has been great. Two thumbs up! read more

I cannot say enough good things about this flooring company! I am a Facilities Manager for a startup here in San Francisco, and after experiencing a flood in our building which subsequently ruined our carpeting, we decided to go with a vinyl replacement for various reasons. Our company was starting its Holiday break on the 23rd and I was instructed to find a company that could finish the work by the time everyone returned to work on the 5th of January. Everyone I called gave me time estimates of two weeks before being able to start work and that was IF the materials were in by then (we needed almost 4000 sq. ft). Hayri went to work and found the required amount of flooring and was able to get it to the job site in 2 days! They started removing the existing carpet and preparing the concrete the day before it arrived, and they had it completely installed the afternoon of the 4th! It looked amazing! These guys are miracle workers! I can honestly say that when i walked into work the morning of the 5th, I received a round of applause! Thanks Metro Floors, you made me (and my office) look good! read more

I called to ask for the owner to bounce a few questions off of him and the front office lady was a rude cantankerous person. I am looking to get a large job done and do not think asking a few questions is such a bad idea. I would fire the tool behind the desk and welcome someone in that will treat the customers with a little bit of respect. I am moving on and getting a 14,090 dollar quote form their direct competitor. Thanks for nothing and I will share this with the many business owners that I know in the area. read more

i hVE BEEN LOOKING FOR A GOOD RUG JONT. BINGO! I FOUND IT, THIS PLACE HAS GOT THE THREADS! the selection is crazy and the sales people are very welcoming. A nice change from the stereotypical rug salesmen with bushy eyebrows and heavy breathing that follows you around the store. read more

although we didn't get our floors done through metro, i was very pleased with their customer service, expertise, and very reasonably pricing during our research phase! cat and veysel were both very professional during our quotation and measurement process, putting together detailed breakdowns of what things cost. they were definitely front-runners on our short list of flooring contractors, but we were set on a specific brand of carpet that they didn't carry. still, i think metro deserves props for being so helpful! thanks! read more

Hayri is awesome. He was honest, genuine and straightforward. I had 4 quotes and went with Hayri. He gave the most fairly priced quote and communicated with me through the whole process. read more

Metro floors recently did an excellent job in replacing my hardwood flooring. Their prices were fair, and the installation went smoothly. Hayri, Guray and the installers were all very professional and courteous and the new flooring is beautiful. Highly recommended! read more

I have just had the best experience with this company and exceptional service from Bruce. When it was discovered I had made an error in measuring, he directed the installer to give me 2 possible solutions which were explained professionally and clearly. The Metro team's superb communication begins with a call from the scheduler and then continues with a follow-up phone call from the installer. My carpeting looks great and the experience was fabulous from start to finish. read more

I had to cover my lovely hardwood floors to address sound and to muffle the pitter patter of little feet for those who live below me - and I'm thrilled with my experience at Metro Floors. Sarah helped me select a carpet that I love, Veysel came and measured in record time and the installation is just great. I recommend them highly! read more

I did a lot of research and checked pricing at 5 different locations. Metro Floors was right in the middle regarding price. They had a great selection, knowledgeable employees, and most importantly could meet my very tight deadline. The cheaper places did not have the availability to install it quickly nor were they able to answer all of my questions. Metro Floos made me feel the most confident this job would get done how I wanted. I had carpeting removed in the upstairs with new engineered wood installed and new carpet put on the stairs. The downstairs was already hardwood and they helped me screen and sand it to take out most of the blemishes. They were on time, did a great job and actually lowered the price a bit before invoicing me. This is a good store but the main reason I gave them 5 stars is for Hayri. Hayri has a ton of patience and is a great guy. I would not hesitate to use them again. Just to add a bit of credibility...I manage construction projects for a living. read more

We had a beautiful floor laid by Metro flooring. Having bought an apartment we wanted the old laminate taking up and new engineered wood floor throughout the living areas before we moved in. The owner steered us towards this type of flooring as one that we would be happy with when complete. He was right. They had access to the apartment to lay the floor before we moved in. When we visited the apartment, after they had left, we were blown away by the quality of the floor... and the finish.....Whoever laid the floor is a craftsman and all round genius!!! The way that it is cut to the side boards and the finishes on the trims is beyond what we had hoped for. We are so happy with the result. It really makes our new home. The customer service was great too. Thank you for making our home! read more