Malak was a gem! Really listened to my needs and the floor looks fantastic. Highly recommend.read more

Horrible company, do not do business with these people. Completely ruined my floors and left my…read moreproperty with damage! I have contacted them about the warranty and company failed to respond even after a certified letter. We have video and photo evidence that shows complete damage to our property, even after they attempted to resolve an issue. The Flooring Company sent out a cleaning crew and painter to attempt to resolve some issue, which ultimately failed. There are numerous soft spots throughout the floors, confirmed by numerous contractors after installation. We aren't asking for perfection but a professional job after spending over $25,000 for flooring. Your business practices we have experienced has been deceptive and unprofessional. UPDATE: Owner sent me an email asking to remove my bad review or he will pursue legal action. Watch out! Deceitful! The photos reflect the condition of which The Flooring Company LLC left my property in after they completed the job. I had to complain and push to get a cleaning crew which was ineffective (I had to spend $400 to get a cleaning crew to come out after The Flooring Company LLC's cleaning crew "cleaned" the property). Additionally, The Flooring Company LLC hired a painter to patch the damage to my walls, which did a poor job. Absolutely unacceptable and unprofessional company. I'm looking forward to The Flooring Company LLC to post the final images and videos of their flooring at my property--which would be downright embarrassing for their company. See you in court very soon!

Vics was great to work with. Replaced all of the carpet at my parents condo. Quality and…read moreinstallation were great. John was great at communicating everything with me. I would definitely recommend them.

Locally Owned & Operated, Vic is a Honest Business Man offering Honest Prices for Anyones Home Or…read moreBusiness Renovation needs!! Installation also Available!! Check Him Out, You'll Be Glad You Did!!

We recently bought our first house! The former owners had all of the carpets cleaned, which was…read moreawesome except it brought up all of the nasty pet smells that had been hidden in the carpeting. We have a 15 month old little girl who loves playing on the ground, so we decided to get new flooring so it was clean and safe for her to play. We chose Independent Carpet One based on reviews that we read on yelp. When we went in to the showroom in Westland we met with Cathy. We told her the specifics we wanted with our carpet - durable, comfortable, green labeling/low off gasing, and relatively inexpensive since we just bought a home and still needed furniture. Cathy went through all of our "wants" and told us what we could get in the store, she explained to us about all of the different products they have and then made a great recommendation for us to start looking at the Lee's brand of carpet. She let us know that it would be a great carpet choice because it had many of the properties that we were looking for in carpet, plus so much more. And at the time it was 50% off, which allowed us to get a higher quality of carpet for a great price! We chose to have Carpet One do all of the labor, which raised our overall price, however it was worth EVERY penny we spent! David and Ali did a phenomenal job of safely & efficiently removing the old carpet and pad, sanitizing and cleaning our space and then laying down the new pad and carpet. I know that there are seams in the carpet, because I saw the schematic drawing of how they were using the remnants of the carpet and yet we cannot find a single seam! Great care was taken with our home and we are very appreciative of that! The entire carpet experience was fantastic and effortless on our part. Carpet One will be getting all of our flooring business in the future and will be the business we recommend everyone going to for their flooring needs. Thank you Cathy & Carpet One for making our home safe for our little girl to play in. We have a great warranty and look forward to living in our new space. Carpet One was upfront with all of the fees and expenses so there were no surprises on the installation day, which happened about 1 week after we picked out our carpet.

My husband and I have been buying our flooring and carpeting from Independent Carpet One for 39…read moreyears. This is the most amazing business, and we wouldn't go anywhere else for our flooring and carpeting needs. They have the best prices and quality of any flooring company in the area, and their sales staff points us to exactly what we're looking for. The quality is also the best. I recently had to have two areas of damage repaired to laminate flooring in my home, and Carl sent two experts to evaluate the floor. I didn't think it was possible to repair the damage. But the contractors were able to remove the damaged planks and replace them with new ones that I had on hand from the original installation. You can't tell that a repair was done. The contractors were professional and so friendly. It was apparent that they loved doing their work. I highly recommend this flooring company.

These guys are great !!! Came in and vacuumed and moved the furniture and cleaned the carpet and…read moreput the furniture back. The carpet looks great and they are making a courtesy trip back ( for free ) to work on some dog urine spots that came back after drying. Those spots were never cleaned before they came because of lazy brother babysitting mom while I was out of town. He wouldn't let dog out !!! So those spots were especially dark. So the courtesy trip back will be very helpful I think. Their prices are very competitive and they are very thorough. Call them 1st !!!!

Carpets were still dirty. It seems the cleaning fluid used did not work at all. Waste of $125…read more Personnel was pleasant.

This Carpet Company goes Above and Beyond what it advertises. First when I called the Lady who…read morespoke and set up my appointment was So Professional, then Alex comes out to Clean my Carpets in Hallway. Expertise on Carpets and what sprays to bring my Carpet back to its original Condition was Paramount. Already called my Family and Friends to recommend them. Used Stanley Steemer in the past to be very disappointed with smelly wet Carpets. Not this time. Carpet Dried within 4 hours and my Grandson was able to walk around barefooted. The Value & Quality goes hand & hand with their Service. Thank you Plymouth Carpet.

what an AMAZING company. Ethan came in and took care of all my carpets and they look amazing. Very…read moreprofessional (and really nice to look at) . great pricing and I have recommend them to my friends and now you! call them, you won't be disappointed!!

We called G&K right after we purchased our house because we knew the hardwood floors were in rough…read moreshape. We needed someone who was knowledgeable (since this was our first house and we knew pretty much nothing about flooring.) They miraculously got us in within a few days (due to a cancellation) and walked us through everything they would need to do and the timeline. Paul was excellent and guided us on flooring stains that would fit well with the house. They got right to work. My husband and I didn't stay in the house during the renovation, but we came by everyday to view the progress. Someone was always there to answer our questions, and they seriously went above and beyond to get everything done quickly so we could move in. I would definitely use them again and recommend them to anyone who asks. Thank you G&K, you guys rock!

The laminate floor they installed *years* ago slid around a bit leaving some gaps. They came,…read morelifted the pieces, put things back in place (including using some spares we had in the original boxes). Superb work, super customer service. Hightly recommended again.

Great carpet and fair pricing, top notch install…read more Completely satisfied customer. Plenty of samples to choose from and a good explanation of quality. I did 6 rooms a hallway and a double staircase. Took 3 days and utmost care was taken in moving my furniture and putting it all back. My carpet feels and looks great.

Len was a pleasure to work with. He brought samples to my home at a time convenient for me,…read morecarefully measured and helped me make the right selection of wood flooring for my main floor. There were a lot of choices. His crew (Moses) was dependable, respectful of my home and good attention to detail. Len supervised from start to finish and when a hiccup occurred, Len was responsive and quick to correct the issue. From start to finish, I felt seen and heard, respected and would definitely use again. Thank you Len!

Look no further!! This is your best deal, best service, best value place! Super transparent…read more Excrement quote! Huge carpet selection. Not shady like some other companies where you get a price without knowing why. They charge per sq foot and varies based on the carpet you choose. The quote I received for both second floor and basement was almost half what other people quoted me with a better carpet. Installation was also super smooth. The team is friendly, efficient and clean. Would highly recommend!

The BEST customer service I have ever had with a company! My lower level with three different types…read moreof floors was demolished and replaced with engineered wood. It was a huge job. From start to finish Bob and his team advised me in a timely manner. The crew that did the work were extremely respectful of my home, and their craftsmanship was very impressive. If I could give 10 stars to Floorama in Rochester I would. Don't hesitate one second to call them for your floor.

I just have to say that this was one of the best experiences we have had when purchasing a home…read moreimprovement. From walking into the showroom and being greeted by Beverly, who did not try to pressure us into anything, to the final installation we were treated well. When the price was given they also gave us a price for a more moderate quality of flooring. I really appreciated the no pressure sales. The installers, Mohammed and Mohammed, were polite and professional. The floor looks fabulous with no obvious flaws. I really appreciated their efforts to clean up they left no scraps or dust. Really appreciated it all. Thanks again

Very helpful with finding the right carpet for me. They had a lot of variety. Installed in a week…read more Highly recommended