HORRIBLE!!!!!! STAY AWAY!!!!!!!!! I dropped off my Canon EOS for a problem with the view finder. 3 weeks later and I still do not have my camera back. I have been given a series of excuses and constant run around. The last straw was today when I was told that they were waiting for a part from Japan... so i decided to call Canon directly and check on this part... Canon stated that the part was readily in stock in the US and also informed me that my camera was under warranty... I will never use this business nor will I ever refer any of my friends or family here. If you need camera work done... go with someone more reputable than this place. I completely agree with the other comments... No customer service. You will get the run around. Just don't go here... read more

Avoid this place like the plague! It's curious that (as of writing this) there are 24 filtered one-star reviews for this place. I've dealt with them twice--two times too many. The first time they were contracted to perform a simple fix on my Nikon camera body. After estimating a two-week turnaround (in time for a deadline I informed them of) two weeks quickly became three then four. Every time I called they assured me they were just waiting for a part that would come in that week. This excuse continued for three months, at which point I was just happy to rescue my camera. Foolishly, I went to them again recently, naively thinking that perhaps the parts issue was out of their control, only to realize that they specialize in making excuses. I had a few lenses and another camera body which required repair estimates--pretty straightforward stuff. It literally took three weeks and an in-person visit to finally procure the estimate and to get my gear back. Their customer service is non-existent by phone or email. On at least five separate occasions when I was able to get someone on the phone they would put me in hold purgatory, hanging up on me after 40+ minute hold times. After being ignored and hung up on, I eventually resorted to attempting to contact them by email once a day for a simple status update. Again, no response. Peeking around their office it's clear that they are completely disorganized. For a facility dealing with sensitive camera gear it looks dirty. The last time I was there, the woman at the desk knocked over a tower of boxes containing their customer's equipment, shrugging it off by saying, "I knew that was going to happen sooner or later." She also lied to my face about emailing me an estimate that wasn't even ready when I paid the in-person visit. I won't make the mistake of giving these people another penny ever again. Their lack of customer care is abhorrent. You're better off spending a few more dollars and heading to Mike's or your local camera shop, even if they just ship it off to the manufacturer. read more

The guy who "called around" to Wolf and Mike's can't be honest: Wolf hasn't been in this market for a year. If he'd taken the camera into Mike's they would've likely cleaned out the mirror box on the spot for free... or he would've been quoted $65 for a sensor cleaning, full body CLA, and the lens attached at the time cleaned for free. So. Shenanigans called on the slightly over-thorough review. That being said, Metro has been around forever and they really do know what they are doing. People need to understand that today's digital cameras are exceedingly complex creatures that are tightly controlled by their manufacturers and they can take weeks to months to repair because holding just any part stateside for Canon or whomever eventually hits the profit percentages. There's just too much going on in a DSLR to expect rapid turn on anything other than a standard cleaning or quick parts fix like a battery door. I've been in the photo industry a long time and I know sometimes communication goes awry, especially in repair so I totally agree that Metro has work cut out for them here... but don't negate their substantial abilities in the process. They bring a much needed service to the area and I'm glad they're here. read more

Dropped off my nikon 70-300 VR - broke the auto focus motors on an alaskan vacation last year. The focus didnt work anymore. Got it working again for roughly $200. Not too bad! turn around time was 1.5 weeks. I really like this little city gem. read more

DO NOT USE THESE PEOPLE; worst customer service ever. They will say your camera is fixed and then it won't be when u get home. There is always an issue. HORRIBLE!!!!!!! -Do not give these people the time of day!! -Horrible service, horrible customer service, hole in the wall building. -No organization! -HORRIBLE HORRIBLE HORRIBLE; too bad I can not draft a review with ZERO stars or I would have. read more

Not thinking about it, I changed my lenses outside while it was windy. I went to take more pictures and realized there were several dust particles in the view finder of my camera. To ensure that it was not dust on the sensor, I took several pictures and looked for weird spots or shadows. I lucked out and it was only the view finder. I did some calling around to get quotes on cleaning the internals of my camera. The widely known shops like Mikes and Wolf Camera told me it was going to be at least $100. I decided maybe a local shop would be better. I am glad I made this decision. I called Metro Camera and they told me to bring it in and they would give me a quote. It is easy to miss being that it is in the back of a building, but nonetheless I got there. When I walked in, I was kindly welcomed and the lady behind the counter was nothing but friendly. I explained the situation to her and she told me she would have her tech look at it. I thought I was going to have to drop it off and be out of commission for a while. In just a few moments the lady came back and told me that it was no problem and they would take care of it right now. It was no more than 5 minutes when they brought my camera out completely cleaned and back to normal. With the quality of service and impressive results, I was willing to pay the sticker price from the bigger stores. They then told me it was only 18 dollars. I also got a lens cap from them, which are usually 20, for only 3 bucks. So for just over $20, my camera was fixed and the customer service was awesome. I would highly recommend this camera shop to anybody that has any minor problems with their cameras. The customer service is amazing and they do quality work. I am nothing but satisfied with my experience. read more

I honestly wish there was a zero star option. This place does not even deserve a star. I took my Canon 7d in for a repair estimate 6 months ago (yes you read that right, 6 months!) I have probably called them about 30+ times, to which they only answered half a dozen times. I stopped leaving voicemails because getting them to call you back is NOT going to happen. When they would answer they would be courteous on the phone, apologize, tell me they were looking in to it and would call me back. Guess who never called me back? Multiple times! So then the emails started. They started responding to my emails, and proceeded to tell me they sent it to Cannon (without telling me they were going to do that). "We don't know what's taking Canon so long, we'll look in to it and get back to you". MONTHS went by with no response. Finally I got them to say they were going to just have Cannon ship me my camera directly back to me. This was 2 months ago. I still don't have my camera. Guess what, I called again today and no one picked up the phone, even though it's during their operating business hours. Go somewhere else. Ship your camera to it's manufacturer. Do ANYTHING but take it to these people. Look at these reviews, if you want a camera cleaned, I guess they don't do so bad. If you need something fixed, you might as well just kiss your camera goodbye when you drop it off to them. read more

I am STILL waiting (over a month later) for my camera. I used this place once before and my camera was fixed in a relatively short time frame and it was done well. This time, not only have I been told several times that "it will be ready in a few days", but when I was told they would contact me to let me know when the parts came in, I never received phone calls. Instead, I've called 3 or 4 times inquiring about my camera and got the same response or NO response. I already paid the diagnostic fee and even asked if they could do anything with regards to the labor since I was promised a fixed camera over 5 weeks ago. My question was completely dismissed. I finally bought a new camera and told them so, although with their poor customer service, I don't expect a response to my message. read more

Totally LACKING in customer service. Very hard to get a hold of, or get a call returned. One good thing they have going is the 90 day warranty. read more

Looks like this place is shut down or out of business... Phone number is not valid, and building is empty.

I would give Metro Camera 0 stars if it was possible. Stay away, far far away, and keep your printers and cameras away from them too. This location is like a black hole for electronic equipment, once it goes in, it will never come out again. I dropped off my Canon Pixma Pro 100 printer for repair under warranty, so I was limited to where I could go. Canon Tech Support directed me to Metro Camera as my closest available Canon certified service center. They were very polite when I dropped off my printer, and told me it would be about a week to fix it. Well, it's been four months and I've heard nothing from them. No calls, no emails, nothing. I have called at least a dozen times, and only once has somebody answered the phone, put me on hold, and then after waiting for 10 minutes I was hung up on. Every other time I get the voice mail, but only about half of the time can I leave a message, because normally their voice mail box is full! I've also e-mailed them from their customer support contact info on their website, and I've never gotten a response from that e-mail. I've contacted Canon and told them that Metro Camera needs to be stripped of their rights to be a Canon service center. This is ridiculous. I need my printer. It's been out of commission now for more than 2 months (initial attempts to repair it at home with parts shipped to me from Canon failed, hence the need to go to a service center), and I wanted to print my own Christmas cards, Christmas calendars, and photos for Christmas gifts. Here it is, days before we are leaving town for the holidays, and I don't have my printer, so I can't do any of this. I guess the grandparents aren't getting anything for Christmas this year. Grrrrrr. I would do anything to get my printer back at this point, and so it seems I must drive the 1+ hour through Denver traffic to get there in person, and demand my printer back, whether it's repaired or not. I just want it back, so I can take it somewhere else. Sounds like a fun time, right? Stay away from these people. I wish I had the option of doing so, because before I even took my printer to Metro Camera I had read these reviews on Yelp, but I had no choice. Now I really really regret it.... read more

Once were good but no more. Camera needed for my business in for the third time for the same thing. Phone contact next to impossible. I, literally, have to drive to Englewood to see if it's done. It's a shame to see a good business go downhill. TWM read more

The person below that said "avoid this place like the plague" is completely correct. I brought in my camera with a broken camera door 6 months ago and paid a $35.00 dollar deposit. We heard nothing from Metro camera about what was going on during the entire 6 months. It just sat on the shelf. We periodically called and stopped in and were told that it was hard to get the part. I found a camera on Ebay where I could get the door part and was told they couldn't repair with used parts. I finally got frustrated with a 6 month delay and called another Nikon authorized dealer who told me within 5 minutes that the part consisted of the entire battery casing and not just the door and that it would be an expensive repair..probably more than what the camera was worth. When we went back in to pick the camera up, Metro camera would not refund our $35.00 deposit. They said that they needed to be paid for their research. When asked what their research was, we were provided with a note that said they had asked someone to look in their scrap bin for this camera. Very interesting since they said they couldn't repair with used parts. I don't what a small local business thinks they are accomplishing with this type of customer service, but looking at the other reviews on there regarding delays and poor service, I am not surprised. I will never set foot in their door again. read more

STAY AWAY FROM THIS SHOP! They are horrible, they have had my Pentax camera for nearly 3 months, lied about it numerous times. They never answer their phones, their email is full and won't take any more messages. I finally had to go in and threaten them to get my camera back which after all this time they had not even touched despite the fact that they charged me $158 up front for the repairs! They are a complete waste of time, don't go there. read more

Terrible customer service: my order took 5 weeks. The delay was partly because of the part was not available, but I believe that the company could keep me updated. Instead, I had to call every week to ask for an update. While calling, I had to wait for a very long time (6,5 minutes once) to only have a chance to talk! Another frustration: when I brought my camera, the estimate was $70. But the final price ended up to be $140. I recommend taking your business somewhere else. read more

Heed the warnings in all of these reviews I use the term "business" loosely as they do not run a business, it is more like a 3-ring circus. I guarantee you will be given the complete run-around, your calls will NOT be returned nor will they do anything they say they are going to do. Once you drop your item off you are trapped and at their mercy to get anything done. You literally have to go in to get any information and what information you do get is all lies and the woman at the front desk doesn't care. I think she enjoys putting people off and making their lives a living hell. She is completely phony, rude, arrogant, unorganized and unprofessional. Pay the extra money to ship your item to the manufacturer and save yourself the time, energy and frustration that you will be sure to get once you step into this black hole. read more

This place was horrible. I came here to drop off my Camera and some blonde lady came out yelling at me and telling me to go park my truck in the ghetto apartments that are near by. So I moved my truck up a few blocks to Englewood Camera and Photo, and let them handle my business. read more

I won't go back. I took my camera and lens to Metro Camera for repair. Let me just say that the 4+ months it took to get my equipment back was not the worst of my experience. Getting updates from them or even price estimates was incredibly difficult. Poor communication, lack of follow-up. read more

DO NOT TAKE YOUR CAMERA HERE I had a great little camera that took great pictures. I never had problems with it,but got sand in the lens. I brought it to metro camera to be cleaned. After a month,they called and said they were sending it to the manufacturer because they coudn't get it to factory standard. I called occasionally to check the status. After another 2 months,they said the camera was ready. The cost of repairs was more than the quoted price,but I paid because I was excited to get the camera back. I opened the box and found my camera smashed. I could hardly get the battery in its compartment and when I turned the camera on,there was only fuzz thru the veiwfinder. I returned the camera very upset. It was not the camera I brought in. The lady at the desk said she would send the camera back to the manufacturer and send an email immediately. After a wk,I called and she said there was no response and would email again. Another wk went by,same story. The 3rd wk I went to the store and asked for the manufacturers phone number so I could call myself. The manufacturer stated they recieved the camera, but returned it as unrepairable because it was destroyed,and did not touch it. There was no repair charge. They also did not recieve it a 2nd time,nor did they recieve any emails. Back to the store. The lady said she would replace the camera and will order it today. A wk went by,back to the store. No word. Another wk,back to the store. I was told the camera must be out of stock and will order an upgraded camera today. Another wk. Back to the store. No delivery. She will order today. I stated its been 5 months and I want a replacement by next wk. I stated I will price cameras at local stores if the camera she ordered does not arrive. 1 wk later,the camera had not arrived and I priced cameras that cost less than the value of my camera. The lady said i will give you a refund on the repair. I am not buying you a camera. I said not only did you destroy my camera,but you lost it. You need to replace my camera. She said I have your camera. I said so you lied and never sent my camera to the manufacturer. No response. This is still unresolved and I still don't have a camera. DO NOT trust them with you camera read more

DO NOT USE THEM! These people are horrible, to say the least. I had used them last year and they did a fairly good job so I returned there for the annual cleaning of my camera and lenses. First of all, they charge for "diagnostic" (just to see what is wrong with the equipment) and these charges are not applied to the repair itself, so no matter what, count on leaving anywhere from $18 - $35 for their opinion. After I paid for the diagnostic, she called me to tell me the repair was going to be $199, which was an 100% increase from last year's price. I agreed to the estimate anyway. Another week goes by and she calls me again saying that it was now going to be another $98 to remove sand from my 300 mm lenses. And 3 weeks within the ordeal, the equipment had not even been fixed yet. I denied the estimate and got my camera back and took it to Ray's Camera Repair, who didn't charge me for "diagnostic" and downplayed the sand damage and charged me $85 for the same work they wanted $350 for. These people might be hurting so any customer is going to be prey. Watch out for them. read more

Dropped off my camera for repair while visiting family in Denver. Impressed with the timely communication I received from Metro throughout the process, from estimate to notification I could pick up my camera. They did a great job, charged a reasonable amount and finished the job within a week! read more

C minus on their report card for poor turnaround time and customer service. My Nikon DSLR needed repairs and Metro was the only listed Nikon Authorized Service dealer in town. So I took it down there in late September. A week later I get an email from them saying they'll have to send the camera body to Nikon USA in El Segundo, CA. Here's where the story gets interesting. Metro Camera tells me due to Nikon USA's merger of their service centers, it'll be 4-6wks to get my repair back. Fine, luckily it's not my primary camera. 4 wks later I inquire again, the reply was the same.. 4-6wks. Two months pass and still no change in status, always the standard "4-6wks". Finally around xmas I call Nikon directly and manage to trace my camera via it's serial number. Nikon USA tells me the repairs were completed on 12/20. That's almost 9wks from when it first went in! Nikon tells me they are done and waiting for Metro Camera to arrange for return shipping. I immediately let Metro Camera know of this, and did not get a reply for a week. Finally (it's now mid January), I get a response saying my camera was still at NIkon in their quality control department (not so, Nikon told me it was done). I call Metro and tell them to get my camera back asap. To their credit they did FedEx it back from Nikon overnight at no charge to me; but after another 3wks have gone by. So 3-1/2 months later I finally get my camera back. Granted, through no fault of their own, Nikon USA has been less than stellar in their turnaround. But Metro Camera needs to improve on keeping their customers up to date on what's really happening. Also don't give me an excuse about cameras still being in repair, even when I know it was completed. Next time I will just send my camera to Nikon (if it can't be repaired someplace local) and skip the middleman BS. read more

AVOID AVOID AVOID AVOID AVOID!!!!! The worst run business in Denver. They return calls, don't pick up their phone, completely LIE to you all the time. The best news is that I picked up my camera after 3 weeks and it was clear that they had never even touched it (although they had told me it would be completely cleaned and fixed the day before). THANK GOD THEY DIDN'T TOUCH IT AND DO MORE DAMAGE. read more

I really don't understand the negative reviews for this business. I have been dealing with Metro Camera for at least 20 years (from the time they had the shop up on S. Federal Blvd) and I have never had a problem. I lost track of them for a while, took my cameras to other shops and really found out what lousy repairs and poor customer service were all about. Once there was a mix-up with my telephone number (shortly after I moved and gave up an old land line) but a quick call to Metro and we got that straightened out (the repair had been finished and was just waiting for me). When I first went digital they could have gouged me several times but instead showed me mistakes I was making with settings and sent me on my way, no charge. I am taking in a camera today for repairs and if anything has changed I will update this review. Right now I bring my camera problems to them with the highest confidence. read more

RUN AWAY FROM THIS COMPANY!!!! RUN FAR, FAR AWAY!!!! THIS IS YOUR WARNING!! I wish I would have read the other bad reviews before taking my Nikon D80 to the most incompetent camera shop in the world!!! I dropped off my camera on July 6th because my camera card would not stay in the camera when inserted. I did not receive it back until September 27th!! Yes, you got it, almost 3 months!! After I paid their $35 diagnostic fee, they promised me my camera would be repaired within 2 weeks, that was the only reason why I chose to let them make the repairs. Not only was this company so incompetent that they had NO IDEA how to repair my camera, it took them 2 months to realize this! They finally had to send the camera directly to Nikon for the repair. This company is the WORST at customer service I have ever seen! They NEVER return phone calls or e-mail's. I finally had to file a complaint with the Better Business Bureau because I called at least 15 times and received 1 return phone call where the lady told me to please email them, they respond much faster that way. So after numerous e-mail's to no avail, I just gave up and contacted Nikon directly to found out the status of my camera. To my great surprise, they told me my camera had already been shipped back to the shop and the repairs were complete. They even gave me a tracking number. The package was delivered on Sept. 27th. I showed up to the store on Sept. 28th demanding the return of my camera, showed them the UPS tracking number showing it was delivered and couldn't believe they still hadn't contacted me to come pick it up. I asked to see the receipt from Nikon for the repairs and he gave me a receipt on Metro Camera letterhead. I said I wanted all of my money returned in full ($250) minus the cost that Nikon charged to actually make the repairs. They have refused and it's now in the hands of the Better Business Bureau. read more

I also wish there was a 0 star rating. I took my camera in SEVERAL weeks ago (Nikon D80). I have been calling them, leaving voice messages and emailing their customer service email it it is IMPOSSIBLE to get a reply from them. I live far away from Denver so I can't just go to their store to get an update on my camera. They pretty expensive and the customer service is TERRIBLE. If you need your equipment back in less than a few months, don't even bother. Send it to the manufacture!!!!! read more

They have had my Nikon (that broke after ONE use) and I don't have it back, they do NOT return phone calls or e-mails. It has been 4 months now. I called Nikon and they claim the camera is cracked and the makes the warantee NULL but there was no crack when I dropped it off. I don't know if Metro dropped it or if the postman did when it was sent in, but whatever happened the camera was not in my possession at the time. It needs to be fixed and back to me at no charge. read more

This all started when I took my camera in on April 30, 2013. It's a long story but suffice it to say I have been double charged for my part and 3 months later still have no part or money. I have left numerous messages and have received 1 call back. I was told my part was in and I could pick up my part and a refund for the over charge. I went in and was told that Holly, the owner, was not in and she is the only person who could release the items to me. I left a message for her to please contact me and I have yet to hear from her. It is now August 9th. I'm not happy!!!! read more

My "go-to" Canon 24-80mm L-Series lens has been at Metro for more than two years! They could not get parts, so eventually I asked them to ship the lens to me unrepaired. They said they would, but so far it has not appeared. Now they do not answer their phone, and they do not return phone messages. I am disgusted. They also "fixed" a Canon S95 for me, which took months and resulted in severely over-exposed shots, even after they had a second chance at it. Metro resembles a black hole into which customers pour cameras and money. read more

Four months later and the person at metro repair has "no idea" about my repair. I called nikon myself (after they lied and said nikon wasn't open) and found out the status in five minutes. I've been lied to many times by this company and their service is the worst I've ever experienced , and I work in customer support so I know it's not that hard to try to help your customers! I joined yelp just to write this review! Stay away! They don't respond to emails, voicemails, Facebook messages, or better business bureau complaints. read more

I WISH THERE WAS AN OPTION FOR ZERO STARS!!! I seriously doubt the legitimacy of any positive, much less 5 star, reviews of this dump. look at google reviews too. I dropped my Samsung camera of to have the touchscreen replaced in AUGUST 2013. I paid $45, which I was told would be used towards my repair. After several weeks I started calling and emailing, they told me and the sign says 2-3 week turn around. Most times no one answers the phone or returns emails. Sometimes a man would answer and tell me whoever runs the desk would return my call in a few minutes. She NEVER did. When I would finally get through, the attitude was like I had called them at home in the middle of the night. I went twice during business hours and they were simply not there. I was told twice that Samsung sent the wrong parts... i.e. "it's not our fault." So today (12/11/13... that's about FIVE MONTHS) I went in with my original invoice and receipt for my deposit and demanded my camera and a refund. I have my broken camera back, did get a refund and LOTS of attitude with the recommendation I just buy a NEW camera. Um, yeah... that means a LOT coming from these people. It may be that Samsung sucks, but that's NOT my experience with their other products like TVs etc that I own. I am calling them (she suggested I call Samsung and ask them what kind of NEW camera can I buy) and let them know for god's sake please don't send customers here anymore!!!!!!!!! This place is AWFUL, don't even consider going here.... send your camera back to China before you take it here. Seriously. read more

I dropped off my camera for repair on 5/27. I had to ask for a receipt for the equipment. They said it would be ready on 6/9, but call before I come to pick it up. I called repeatedly and they never answered the phone or returned my messages. I had to go to the shop only to find out it was not ready. Consequently, I had no camera for a canoe trip in Utah canyon country during the next two weeks. When I returned, I called to see about picking up my camera. It still was not repaired, but maybe within the next 3 days. I went in on Friday determined I was going to pick it up regardless and they were packing up the store. They said their lease was up and they were moving to another location. My camera was still not repaired (a full month after I dropped it off), but they had already charged my credit card for the work! I called my credit card company to dispute the charge as I do not trust that they will refund it "when they get settled and find the paperwork." I strongly recommend avoiding this business if you value your camera and your money! read more

If there were an option for no stars, I'd go for it. Holly is nice enough ... it's just that she can't seem to actually follow through on anything. This is especially true of communication -- a problem I saw other customers complaining about for 30 minutes while I waited to drop off my lens. It's been more than six weeks that they've had my equipment and they haven't called once. Two weeks after I dropped it off (I left it on a Thursday, they promised a call by Monday), I finally called and they said they'd have to send it to Nikon. I approved that -- why they didn't ask permission two weeks earlier was beyond me -- and haven't heard from them since. If I do get through (which can take as many as 30 calls, and voicemails get you nowhere), the men refuse to attempt to find any information, and Holly promises to call back and even gives you a timeline for said call, but then she doesn't call. Ever. Not once. PS Nikon will not work directly with you if you've dropped your camera off through Metro, but they will try to contact Metro for you. Funny thing, they had no success either. I know Metro is the only Nikon repair joint around, but really, just send it to Nikon. At least that way you can track your order. I've never left a negative review before as I'm a small business owner myself, but as one of many photographers who relies on this equipment for my livelihood, I can safely say it's a bad investment to rely on Metro. read more