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Metro Camera Service - Poor customer service

Metro Camera Service

(33 reviews)

$$$

HORRIBLE!!!!!! STAY AWAY!!!!!!!!! I dropped off my Canon EOS…read morefor a problem with the view finder. 3 weeks later and I still do not have my camera back. I have been given a series of excuses and constant run around. The last straw was today when I was told that they were waiting for a part from Japan... so i decided to call Canon directly and check on this part... Canon stated that the part was readily in stock in the US and also informed me that my camera was under warranty... I will never use this business nor will I ever refer any of my friends or family here. If you need camera work done... go with someone more reputable than this place. I completely agree with the other comments... No customer service. You will get the run around. Just don't go here...

Avoid this place like the plague!…read more It's curious that (as of writing this) there are 24 filtered one-star reviews for this place. I've dealt with them twice--two times too many. The first time they were contracted to perform a simple fix on my Nikon camera body. After estimating a two-week turnaround (in time for a deadline I informed them of) two weeks quickly became three then four. Every time I called they assured me they were just waiting for a part that would come in that week. This excuse continued for three months, at which point I was just happy to rescue my camera. Foolishly, I went to them again recently, naively thinking that perhaps the parts issue was out of their control, only to realize that they specialize in making excuses. I had a few lenses and another camera body which required repair estimates--pretty straightforward stuff. It literally took three weeks and an in-person visit to finally procure the estimate and to get my gear back. Their customer service is non-existent by phone or email. On at least five separate occasions when I was able to get someone on the phone they would put me in hold purgatory, hanging up on me after 40+ minute hold times. After being ignored and hung up on, I eventually resorted to attempting to contact them by email once a day for a simple status update. Again, no response. Peeking around their office it's clear that they are completely disorganized. For a facility dealing with sensitive camera gear it looks dirty. The last time I was there, the woman at the desk knocked over a tower of boxes containing their customer's equipment, shrugging it off by saying, "I knew that was going to happen sooner or later." She also lied to my face about emailing me an estimate that wasn't even ready when I paid the in-person visit. I won't make the mistake of giving these people another penny ever again. Their lack of customer care is abhorrent. You're better off spending a few more dollars and heading to Mike's or your local camera shop, even if they just ship it off to the manufacturer.

Leave A Legacy - photographystores - Updated October 2026

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