Mr. Jack is very nice & helpful. I had passport photos taken & he did a very nice job. He has a wide variety of picture frames, collectibles & local Washington DC souvenirs. read more

terrible place with terrible quality, using photo camera from 90th, refuse to make refund, rude. fraud scheme to sell photo shop products. never go to this place!!! read more

Seriously over priced!!!!!!! I got an 8x10 photo printed from a flash card and it cost me $9. I went to Target at Potomac Yards and got an 8x10 printed for only $2. I think this place takes advantage of the fact there's lots of tourists and rips people off. Never going there again. The owner was nice enough but unfair prices. read more

I had one of those old school underwater cameras to develop from a recent vacation. Took it to Metro Camera Center to get the pictures off the camera and into some kind of digital form (A CD was the best they could offer). Attempt 1: I got a CD back about 2 weeks after dropping off the camera (they were supposed to call me when they were ready, but didn't). When I got the CD home, it was blank. Back to the store...no real apology for the inconvenience. Attempt 2: Took the CD and negatives back to the store and they were able to rescan them and get them onto the CD this time, but the pictures are covered in scratches, hairs, etc. Here's an example: https://www.dropbox.com/s/vddke6n8yer28se/Scratched%20photo.jpg?dl=0 The cost for this "service" was $25. I will figure out a way to do this online next time--I would not return to this store. read more

I wish I can give them negative 5 Stars! Very informal for passport photos. Their attitude is horrible. She ask me to leave for dissatisfying with the unofficial passport photo she took. And it is overpriced, $15 !!! I can get a much better photo in DC at that price. read more

Do not I repeat do not come to this establishment for any type of photos especially passport photos. The gentleman that runs this establishment could care less about quality pictures and will not give you a refund even if the passport agency tells you that you cannot use the pictures that he takes. I just wasted $15 for pictures that I will have to use as a collage. Your best bet is to go to a CVS or Walgreens for Quality passport pictures. read more

Horrible customer service. I was in need of someone knowledgeable of camera and asked if they would be willing to diagnose my camera. I was told they just send it out and don't look at anything I said that I felt he wasn't listening to me and repeated my request, again before I could finish, he said they just send the cameras out. I called Dominion Camera in Falls Church and they were more than willing to take a look. Based on the reviews, it seems I am not the only one that thinks Metro Camera sucks! read more

I wish I can give them a zero star. I was there for a passport photo. The photo is so horrible that I can even have an iPhone to outperform their work. Never ever go there! And their service is too overpriced! read more

I went in to Metro Camera Center to get a passport photo. When I took it to the post office they measured it and said it was not the correct size. I went back to Metro Camera Center to ask for a refund, and the store manager said he could only give me store credit. That is fine, except he was rude and suggested that the only reason I came back was because I did not like the passport photo. I informed him that the post office measured it and said the size was not correct and he proceeded to argue with me. If you are getting a passport photo taken, just do it at the post office. If you need any other camera supplies, there are many other stores who treat their customers better. read more

I used this store to restore photos and an album. Wow!!!! Great service and memories for life restored from my fathers album. One photo from 1909 back to today quality. Thank you!!!!!! read more

I went in only because a trusted friend took her digital photos in for printing for years. I took in an old reel of film of my dad's from the 1950s, to convert to DVD. I was very excited to see it - but when I popped it in the DVD player, I was upset to find that the same two-minute segment was in an endless loop. When I took it back, the guy claimed ignorance since they just send the work out to "the lab." He said whatever is on the film, that's what they transfer, so if the same thing is repeated over and over, that's what goes on the DVD. I asked how a movie camera made in the 1940's/50's could possibly repeat the same scenes over and over on film. He said, "Good question." He said if I didn't specifically request something, that is why it came out the way it did, so if I did not ask them not to repeat the same scene over and over, that's why it was repeated. I asked how I would even think to make such a request. Why would anyone leave an instruction like that?? He would not give me any relief. I would obviously not give him the other four reels of film I need converted, nor would I give him about 50 slides I need to convert to JPGs. (He had priced those at $1/slide, or if I gave him 50, he would do it for $99. Gee, what a deal.) He also charged me $80, after quoting me $60. He claimed the original quote was for 8mm film, but I'd brought in 16mm film. He said that was the lab's standard charge. (In other words, not his fault.) After reading the other reviews, I think the only reason he kept his cool and didn't throw me out of the store was that another potential customer was standing at the counter a foot away, doing something before placing his order. I hope he was listening. read more

Poor, extremely poor Passport Photo qualities and service. I cannot speak about their other services, but I can tell you that, in my experience, the gentleman had an attitude and the photos taken for U.S. passport application purpose were extremely poor quality. Such a shame, wasted money for throw-away photos. I should have checked the reviews before wasting my time and money before going in there for Passport Photos that is going straight into shredder then to trash! read more

I have no idea how it is so hard to print a passport photo without screwing it up and then having me wait extra because he's busy finishing somebody else's photos and unable to prioritize on someone he had supposedly already finished the work for. I literally spent like $10 at Costco to print four 8.5 x 11"s, eight wallet size, and eight 4 x 6 pictures. Now tell me again why it's $15 dollars for passport photos? He then try to tell me he had to reformat them so that they would be the correct size which I know is not true because I formatted them on the passport website itself according to specifications 600 x 600 dpi. I don't think he knew he was talking to a photographer that knew he had nothing to edit or reformat. Oh yeah and the whole reason why they had to redo them is because for some reason he thought that changing the color scale of the photograph to red looked better. When it comes to photographs using cheap software produces cheap results. read more

Very unfriendly service. Never going there again. The sales personal unprofessional.

This man ripped me off then kicked me out of his store when I brought it to his attention. He sold me overpriced passport photos that were rejected due to poor picture quality. Then he threatened to call security when I tried to reason with him. From reading other reviews, it seems that this is his business practice. read more

This place, is by the FAR, the worst camera store I've ever stepped foot in. It is WAY too overpriced, and the ower/manager is the biggest @$$hole. I purchased 2 different tripods here, the first one was not the right size (too short/small), so I went to exchange for the full size version. Exchanging was not a problem (presumably because they were still managing to rip me off and make their money), but the tripod itself broke as soon as I took it out of the bag! A screw just popped out of the top when I was trying to set it up, and neither I, nor my photography instructor, could figure out what happened or how to fix it. I tried returning that one, saying it wasn't what I was looking for and that a screw just popped out, at which point, the owner said not only could he not refund my money, he would not give me a store credit or anything else, implying that I did something wrong and broke it. How about, you don't sell faulty equipement in the first place?! Whatever happened to customer service?!? "Customer is always right," ring any bells JACK@$$?! I left enraged, and still short $46 bucks (it's the principal). You could not pay me to return there, and needless to say, they lost a few customers as a result. Worst. Service. EVER! read more