Me and my husband went to fix my phone. Jr came over and was real nice and said he could get me a…read morenew phone and it would be at no cost to us. well that was wrong. so went through the whole ordeal of getting a new phone. We both had androids and I wanted a i phone well that's more. We ordered and found out we were paying for another person on our line. he would take care of it after we got our phones. well we got the phones but we went back to at&t and they said we cant go to another carrier cause we need this straightened up first. They owed us 12 months back pay. so we took the phones unopened back to jr and said we can't get the phones cause we need to get our money back from corporate. He started yelling I will get you your money right now I am corporate. He is not, then the other girl in there starting yelling f this and that. It was awful. i also wanted our money back for the cases and chargers he sold us. we can't use them. we were there over a hour and a half and he said he would get everything straightened out. He lied. He said on your receipt it says no refund only store exchange. I said we want our money . He said what u going to do call the police . I said maybe better business bureau. I was crying and told my husband I'm going to the car. It was so hot in there in 90 degrees outside and no air in there but a fan. then we had to go to verizon store down the street and he was corporate and they took the phones back and we explained the situation and they were very nice. So we had to go back to at&t to put our phones back to them cause he had them transferred before we even had the phones. so now we keep getting a bill from verizon and we never had them. So called corporate and they said we don't owe it. ok thanks and then we get another bill now we have to call again. Verizon was very nice and considerate . But that jr guy and his girl they were awful. they scammed us. Now our phones are so messed up and this has been almost a month now. I would never go there for anything every again. SO be careful. It has cost us so much money and there's nothing they can do about it. I tell you only go to a corporate place for your new phones. After this mess is over with we are going to a corporate place. At&t was so nice and so was verizon. Its this fix it place. we were suppose to leave on vacation and that got messed ups too.

Avoid this place at all cost, you see who they are, so of course they are trying to scam. took my…read morephone there less than a month ago to get my screen replaced with "original screen" and was charged 200 dollars for it and they added in a case. Day ago my phone fell from my bed to the carpeted floor cause a small chip on the side of the screen somehow. the next day my screen was completely black. I took my phone back to the repair store because I had a warranty, but was met with so rude manager VALENTINA trying to talk over me then say she would fix it for 110 dollars. 110 dollars to put another super cheap thin sheet of glass on my phone. I recall Valentina working on my phone specifically and telling me that i am covered for damage, but when I returned it was the complete opposite. rude, disrespectful, cheap liars. don't go

Wow has been doing service on my street all day, Mind you I am not a customer and after today I…read morewill NEVER be a customer. No one came to my door, No one bother to ask me about needing to inter my PRIVATE property. One of their service techs just walks right down my driveway and into my backyard. I stopped him from going further into my yard and told him he is trespassing and that he needed to leave and he does not have my permission to be on my property. HE tried to explain why he was there and I told him that wasn't my concern and that he needed MY permission to be on MY PRIVATE property. He said he would wait for the police and that they would say it's okay. The hell they will. I wasn't told they would need access, Wasn't shown a work order, NOTHING! I called the company and talked to their Service Tech. I explained what happen and this Rude and Very unprofessional person said "What do you want me to do about it". My response, "I don't know, try training your techs about knocking on peoples door to let them know what's going on, or is that too much to ask for". I then asked why didn't anyone come to my house and let us know. All I got was "okay". I asked for a supervisor. Was told he needs a reason for me asking. Ummm? Really? I then asked 3 more times and was told "no". I told him fine and told him flat out. IF ANY of your techs walks onto my property again without my consent then I would press charges and call the BBB and Comers. This company is a Joke. If they do this again there will be consequences to their actions.

I had a disappointing experience with WOW Internet. After three months of service I requested…read moredisconnection (4/17/2026) and have been attempting to return equipment for over a week, but customer service will not provide return instructions because I never set up a PIN. Despite paying my last bill on 4/06/2026, I was billed $120 again on 4/23/2026, and it appears charges continue while the equipment remains on my account. Additionally, I was promised a $300 gift card at sign-up after three months of service, but customer support informed me I would not be receiving it. Overall, the billing issues and unhelpful customer service have left me very dissatisfied and I would not recommend their service.

Great staff here! Jamal is the manager and he is great, very helpful! Every time I come in they are…read moreextremely nice and professional!

New phone stopped working and after visiting 2 other stores I was convinced the phone was broken…read more They took the time to troubleshoot the problem which of course was something so ridiculous no one else even thought of trying. Thanks to them my phone works great now.

Porting problems,streaming service issues,and not enough employees.Supposed to be first come,first…read moreserve.

From the owner: Visit the T-Mobile store in Taylor and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 10145 Telegraph Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Excellent service! I recently had my hp envy laptop stop charging and they were able to get back up…read moreand running within 24 hours! Reasonable pricing and great staff. Very friendly and do a great job explaining options and steps going forward to fix the device and up front about the cost. Which is a huge bonus in my opinion. Overall highly recommend!

Everything went beautifully!…read more The charging port on my S21 Plus had failed, and I thought I was going to pay out of pocket. Luckily for me, the gentleman at the counter was thinking more clearly than I was, checked out the phone, and said it was still under warranty so there didn't expect there to be any out of pocket expense on it (and he was right). He then set my expectations for timing, noting that it could take longer than normal because of warranty work approvals being needed from the manufacturer, and that after a holiday it can take a bit longer, but that 24 hours was the maximum. It only took about four hours to fix it, it's working beautifully now, and it took about ten seconds to pick up the phone. I STRONGLY recommend this store! They're fantastic!

Denise was awesome, she took my mother's and my experience we had just encountered at Xfinity on…read moreEureka and turned that negative into a positive...... she set us up with 2new phones and household internet all while saving us more than half what I expected to pay at Xfinity....and a monthly bill less than we had at Xfinity. Thank you Denise for your patience, professional courtesy and navigating the road block of a system Xfinity seems to trap consumers in. job well done

Denise was the worst of the worst for customer service, wouldn't recommend this store at all stay…read moreaway! She lacks customer experience and manners, I and my husband went in to do two things, needless to say before I could ask questions and concerns she turned us down and said she couldn't help us and sent us on our way to a different store to help us with one of the two things we needed done! I called T-Mobile directly and talked to Joe he took care of all my issues! and we did go to the other store and they took care of my husbands phone and he couldn't believe they sent us away and told us they could have fixed my issue with his phone. If I could give it a minus stars I would!

Stopped in to get my mom a new phone, believing she was eligible for an upgrade... and I was going…read moreto pay cash for an iPhone 17 to upgrade my iPhone 11. Turns out since we switched to Xfinity's NOW network, mom was no longer eligible for her upgrade. I was still willing to pay cash for everything well over $1000 but apparently when switching to the now network, which was all done in this store, the person helping us told me there's nothing they could do. I would have to call to make sure all the accounts were combined and order online. The customer service does not exist in the store. Everything was set up there the way that I've had it there on that premises and they could not undo help me or make a sale when I'm willing to pay cash and they could seem to care less and to call Xfinity you get their chat bot and cannot get a live agent. So myself and my mother now have two new phones I got my iPhone 17 my mom her new android galaxy and it only cost me $400 with T-Mobile and our services are less and will be doing T-Mobile's Internet for less than what I was paying to Xfinity as well all because Denise at T-Mobile took the time to provide customer service and do the job that she gets paid for. Thank you, Denise.

Beyond Terrible Customer Service from Xfinity and Assurant Insurance…read moreOn 5/29/26, my son's phone screen went blank. After researching possible solutions to get the screen to light up, and none of those solutions working, I called Xfinity Customer Care. They asked me for some information to authenticate it was me. One of the questions asked was, "What is the last 4 digits of the credit card number you used to make your phone purchase?" After giving them this information, they told me I had to talk to someone from Assurant, who insures our phones. They connected me and they asked me the same questions. However, when I gave them the last 4 digits of credit card number, they said the numbers did not match the numbers they have on file. They told me that to authenticate who I am, they would have to send a code to our phone. The problem is, they could only send the code to the phone with the broken screen. I asked them to send the code to my phone and they said they couldn't. I asked them how I was supposed to read the code if the screen is broken and they said I would have to talk to someone at Xfinity Customer Care (who I originally called) about getting the card number changed on their end. They connected me to them and they told me that makes no sense and the card number I gave them is the correct card number and connected me back to Assurant. This time, Assurant asked me all of the same questions as they did during our initial phone conversation, but told me that if I wanted the code sent to my phone, only Xfinity could make that change and they connected me back to Xfinity. Xfinity made that change (or at least they told me they did) and connected back to Assurant who asked all of the same questions for a third time. After telling them to send the code to my phone, they said they still could not do that and the code has to be sent to my son's phone (the phone with the broken screen). I ended up spending 4 hours and 19 minutes on the phone and talking to 16 different people before giving up for the day. On 5/30/26, the next day, I went to a Xfinity store in Taylor, Michigan, and told Anthony, one of the workers, my story. From the beginning, I could tell Anthony was either not having a good day or did not want to deal with this issue as he as snippy and had an attitude when he talked to us. He asked me the same questions that I was asked the previous day, asked to see the credit card, and told me everything matches with the information they have. He told me there is nothing he can do and that I need to call Assurant. I asked him if he could call Assurant since there is a discrepancy with the card numbers Xfinity and Assurant has on file. He said he could not call them. Then I asked him if it would be ok if I called and if there is still a discrepancy with the card numbers, he could talk to them since I was right there in the store. He told me he could not do that either. I asked him how he recommends this issue gets fixed since I spent over 4 hours on the phone yesterday, talked to 16 people, and now have come to the store to get help. Being irritated, I said, "What do people do in this situation? Do they have to hire a lawyer to get the insurance company to fix this issue?" He said, "You have to do what you have to do." I told him that the customer service he gave us was terrible and I will definitely be writing a review and talking to a manager regarding his professionalism and attitude. We left Xfinity, went home, and I called Xfinity Customer Care again. This time, a lady had me download an app, "Xfinity Mobile Care," and walked me through the directions on how to fill out an insurance claim on the app. She told me that within the next couple of day, I would receive either an email or text message regarding the claim with instructions to either take the broken phone to a repair place or on how to get the phone replaced. That took another 39 minutes so now I have talked to 18 people, spent 5 hours on the phone, and approximately 45 minutes at the Xfinity store. So, today is 6/3/26, it has been 4 days, and I still have not received an email or text from Assurant. I guess it is back to making calls to get this issue taken care of. I will continue to post my absolutely terrible experience I am having with Xfinity and Assurant. I would like to say, that for many years, my family and I bought our phones and received our service from Verizon for many, many years before switching to Xfinity last year and we never had an issue. Customer service was always great, friendly, and took care of any phone issues we had. We switched because Xfinity offered us a cheaper price, but I guess, as the saying goes, "You get what you pay for." Now, I'm having serious thoughts about switching back to Verizon.