OMG is how I have to start this review. Yesterday at 5:30pm my husband broke his phone, in a uproar he had me calling around, searching for either a duplicate or replacement. We started in Moreno Valley, they were no help, and not as friendly as I needed them to be. They sent us to Riverside Cooperate office, who told us they had the phone we were looking for, No such luck! I asked if Jose could call around due to we came all the way and need the phone tonight. Well, that's the beginning of the BEST CS I've received since I were a rep. This young man Brandon was so polite, inviting, helpful, and always apologizing for what we were going through. I felt like I was at home and given the best for my buck. Whoever his manager is need to duplicate this young man over, and over again. I tried to buy him lunch, he said no ma'am that's what im suppose to do. My mouth dropped and I begin to tell him thank you over and over again. I recommend every Metro user go to 8610 California and request Brandon to help. Thanks Brandon!!!! you are my hero...... read more