Our phone system crashed and DOVE did the job! They were fast and extremely knowledgeable,…read moreprofessional, reliable. Their technician Adam was extremely professional and exceeded customer service!!! I will definitely recommend them for all your telecommunication needs. Thank you, thank you thank you!!!!

What a very professional company, speaking with the personnel at this company was joy, everyone was…read morevery nice and polite and professional, they provide great service and quality. I highly recommend them

have never received a credit when viewing was out for a day. Not one cent was paid, have recording…read moreof that outage. Have been scammed almost monthly by an Indian on phone, when my bank pays monthly fee. This is a constant call and notify them every time. Jennie Lohde

There's no one that knows the know's the complicated world cables connections and computers like…read moreVik! He has the brain of a scientist with a Doctrine in making your entire system work with you understanding it. He has a wonderful communicator and has tremendous pride in what he puts his name on. From the clean strapping on the wires when installed keeping a straight solid line throughout or the organized connections to your hub of components and most importantly when you call him it's him that answers. Whether it's an emergency during the weekend or late at night he is there for you. There's those certain people who you know they can get it done and Vik is as elite as they come. I truly believe he brings more value for the money being spent than any other and I've used several companies. They take your money then don't answer once things get offline!

Outstanding company to work with. They were very quick with communication, they have several…read moresolutions, and they didn't stop until the solution was reached. I now have 1gb speed in an office on my hill.

Hello everyone I like to leave a few words for my long time…read morevendor and service provider. For over 3 decades I have been in technology in various capacities. David and his team at NextCom have always helped us bring IT and Telecom projects together and deliver at times borderline impossibilities. We have relied on business and residential telecom turn-key solutions from NextCom for as long as I remember and their friendly and focused service techs and sales team is always a pleasure to have. We at PCHelperTeam have been provided from internet T1 and E1 services with SLA and Digital VoIP Phone Systems from Polycom and Yealink to Cisco equipment and speaker phones to Analog Phone and Fax ATAs. Also we numerous times got tremendous help in Hybrid telephone systems and full local PBX traditional phone systems. They have provided us with low voltage cabling for COAX, security cameras and alarm, telephones and Cat5-Cat6 data in hundreds of projects over the years. David is always patient with all our at-times miniscule requests and customizations and we couldn't be more happy. Thank you for years of service and look forward to do more business together. Thank you Soroush - PCHelperTeam

I went to the store today sep 23nd in the afternoon because I was having pop ups and malware…read more Gustavo help me so much when no one else ever when the technician couldn't over the phone they wanted me to reset my phone which I would have lost so much. Gustavo is awsome That is why im letting people know.

Not all T-Mobile stores are the same very courteous professionally and knowledgeable and highly…read morerecommend recommended I have been to some real interesting locations where I don't get the same level of Support highly recommended with easy parking make this the Tmobile that I stick to go see jonathan for a smile

Brian of Circuit Genius is a true perfectionist. He is honest and detail oriented. His word is…read morehis bond and we were fortunate enough to have crossed paths with him. We live in the South Bay in house that was built in 1921 with lath and plaster so getting good WiFi is not easy. Brian spent a few hours assessing our entire house, Sonos system and TV's. He provided a thorough, detailed proposal that addressed our needs. He did not try to nickel and dime us or oversell as others tried to do. Brian goes above and beyond (went to Home Depot to buy mat black paint to hide marks behind the media room TV). The 4 people who work for him are impeccable and care about the job being done beautifully. We are so appreciative of his work and follow through. Brian came back twice to troubleshoot a technical challenge from old equipment, at no charge because he insisted the entire system work perfectly. Read the many 5 star reviews of Circuit Genius over the past 7 years, which are spot on- so very happy that we did.

UPDATE: THIS CONTRACTOR'S LICENSE IS NOW SUSPENDED DUE TO REFUSAL TO PAY A COURT ORDERED…read moreJUDGEMENT. My initial review stated that I was forced to file a lawsuit against Brian Staller / Circuit Genius (legally known as: Performance Telecomm) for breach of contract. The matter is now permanently settled by the court. After the vendor filed an appeal, the Los Angeles Superior Court ruled in my favor and found Circuit Genius / Performance Telecomm liable for breach of contract. Owner Brian Staller calls this a "frivolous lawsuit" in his response to my initial review, but the facts prove otherwise. In his response to my first post, Brian called the lawsuit "bananas-level false" and "frivolous." The fact that I won a judgment against this company not once, but twice--once at trial and again on appeal--means that two judges ruled in my favor, finding Circuit Genius / Performance Telecomm in breach of contract. The court's decision validated the vendor's refusal to honor two key contractual agreements: 1. The Refund Scam: The vendor refused to process an agreed-upon refund for a Yamaha receiver (which the contract stated had "No restock fee if not wanted"). Instead, he attempted to coerce me into a "settlement" that required me to sign a document agreeing to no online reviews, legal proceedings, chargeback attempts or warranty support for work done. 2. Deceptive Practices: After agreeing in writing to return to my home and install a network rack at "no extra charge," he later refused to do so unless I paid a new 2-hour service minimum. He then withheld equipment that I had already paid for and refused to refund the cost of that equipment. **This Contractor is now a Regulatory Liability** More than six months after the final judgment, Brian Staller / Circuit Genius / Performance Telecomm has refused to pay the court-ordered debt. His failure to comply with the judgment has resulted in severe disciplinary action: 1. License Suspension: The Contractors State License Board (CSLB), has suspended his license for failure to comply with an outstanding civil judgment. (See CSLB Record for Performance Telecomm; License 117708). 2. Business Lien: I have filed a lien against this business to attempt to enforce the judgement owed (See State of California Notice of Judgement Lien; File No: U250127585224). This business employs deceptive practices and does not honor contractual agreements. Brian is desperate to get 5-star reviews and refuses to accept anything less even if it means bullying and using intimidation tactics with his customers. A business that ignores its legal obligations, has a lien against it, and has its state license suspended should be a major red flag to anyone reading this. Do not put yourself through a lengthy legal ordeal with this vendor. Proceed with extreme caution.

Switched to Nemerald over a year ago and I have had no problems at all. I really like their…read morecloud-based solution and it's also much cheaper than my old provider. No downtime, no outages, no issues. Billing has been clear, simple, and accurate. The service has been fantastic - on the occasions where I've needed to add lines they have been super-responsive and helpful. I can highly recommend Nemerald!!!

We switched to Nemerald for our VoIP needs, and the difference has been incredible. The setup was…read morestraightforward, and their platform is easy to navigate. Call quality is superb, even during peak hours, and their pricing is very competitive for the features provided.

The technician, Josh, installed several Keystone jacks for me. He did a great job. Everything works…read moregreat. He was very friendly and very professional, and the price was very fair. Very pleased with their service. I highly recommend. Thank you!

Ari and his team helped me get better wifi in my 3 bedroom home in Topanga. I had no service there…read moreso having good wifi was crucial, however I had the router in my office and we had a bunch of dead zones throughout the property. The wifi was spotty in the kitchen or outside so if I was on a wifi call and walked outside my call would start cutting out. He set me up with a full mesh wifi system so the entire property, both inside and outside has full coverage wifi now! I definitely recommend Ari and tech hero if you're looking for a wifi upgrade.

Miji was amazing to work with. Very communicative. He was also so helpful and knowledgeable. Will…read moredefinitely recommend.

Miji and his team did an excellent job running Ethernet/Cat6 cable across a couple parts of my…read morehome, via the basement. It took just a little bit to book them, as they had been very busy on other projects - but it was worth the extra day or two to get them in! During our initial consult, Miji made a couple of great suggestions (a dual ethernet port near our entertainment area so my husband could have a wired connection on both his computer and PS5), and then also did another small thing (larger cable hole in the likely case that we would need to expand our wiring to other parts of our property). He and his team were so pleasant, professional and did very exacting work. As disorganized as the main part of our house often gets, I seriously like to go down to the basement and marvel at how neatly the cables are arranged. Yes, I'm a nerd. I'm looking forward to the next time I can use his company!! Miji rocks :)

Usually only leave restaurant reviews, but every business deserves praise when they are doing…read moresomething right. With that being said, had a super pleasant experience today, even though I was frustrated at the world! Let's get to the goods first: Coming in, it felt like walking into Raising Cane's or In-N-Out. I was greeted by nearly every store member there, and it felt very welcoming. (I was not in the mood because of my underlying concern, but this improved my mood instantly.) I asked to check in with a tall man who was nice and he encouraged me to not check in because he could help me right away. (That's notch service.) strike 2 of goodness! The store was super clean, and you could tell each employee took pride in their job, because from the conversations I was hearing everyone was pretty much satisfied. (Also those greetings did not stop with me, even Destiny the manager was leading by example while we waited on hold with customer service. So that was cool to see!!!) --Strike 3 goodness! Anyhow once I met with the tall gentleman, I instantly told him that I need to speak to a manager because I did not want to waste my time, or repeat myself, and go through a redundant process. He heard me loud and clear, and did not make me wait, and got the manager over right away. The cool thing is he stayed the entire time, and tried to help as he could while hearing my story. I hate story time when dealing with problems but I figured no matter how mad I was at customer care, being short with them would get me nowhere. So I went into story mode.... After telling them the full story, and showing all my evidence they proceeded to help me out!! Destiny was amazing. She knew the root of my issue, and got down to fact finding right away. She was able to see everything on my account and pointed out some really good information I did not know beforehand. She successfully corroborated my story over to the supervisor and pointed out I was being overcharged for a line I did not have access to, because of the phone. (Will follow up on that later this week.) As well as showed me the timeline and how things were going without being bias. She also confirmed what the business side told me, that the team initial has not been worked since the ticket was created. Towards the end of my interaction with Destiny, she verified what the supervisor did on customer side, and gave me some wise words and a kind send off. My issue is not resolved, but Destiny bought clarity to the situation that I did not have before, and I appreciate that a ton. Many reasons why I choose to do business with people is how they help when they gain nothing from the situation. Destiny could have just left me hanging, and not helped me out, but she spent about 45 minutes dealing with this issue that she did not cause, and again I appreciate her for that. Thanks T-mobile team at Hawthorne! If I do decide to stay, I will make this my primary store and buy product directly from here. I urge anyone having issues or wanting a transparent buying experience to come here, and check out their store! Compared to others, probably one of the top 3 stores I ever visited across my store visits! Nice, friend people. Great upper management, and a clean environment! Backstory: Came here today cause I needed to get some documentation proven. As I have been dealing with an issue since last week, due to UPS misplacing my package. This has been such a cringe experience because I am now seeing how it all works here at T-Mobile. The last thing I would ever want to do about my cellphone provider. I am a value person, so I rather pay a higher bill with a premium carrier and have zero issues. This has been the case for 9+ years at T-Mobile. I have never had any incidents and I am a firm believer of do not judge the company by how they perform under normal circumstances, but judge them on what they do when they are under fire. Today I will have my answer, I do not know if I will cancel or stay, but if I do it is because of Destiny and her team here in Hawthorne. Sidenote: I did not come to this store to buy anything, nor upgrade any of my services. I did so beforehand and was purely coming here to execute a tasks that the supervisor Joe wanted me to do with one of the higher management team members here. Conclusion: Make this your primary store if you have not already! Again, thanks guys for your help today, and if Destiny is not the store manager she ought to be or have her own store! -LJ

I visited this location today to return the internet device I received as part of a promotion when…read moreI upgraded my very old plan about six months ago at a different store. Robert was absolutely amazing and extremely helpful. He explained that I needed to contact T-Mobile directly to cancel the internet service, but he went ahead and processed the return of the internet device for me. He was professional, knowledgeable, and made the process much easier. Unfortunately, my experience with Jennifer, the manager, was the complete opposite. She was rude and lacked basic customer service skills. She came over to discuss canceling the service and insisted that there had never been a promotion involving the internet. She started to argue with me as if she was trying to prove a point. I was very nice to her. I politely interrupted her and said that I wasn't interested in going back and forth. I was simply explaining what I had been told when I upgraded my service. Robert's customer service was outstanding, and he deserves recognition for how he treated me. If it wasn't for Jennifer I would have given the store a 5 because of Robert. Jennifer, however, made what should have been a simple interaction unnecessarily unpleasant.

The service was good. The pricing / billing policies horrible. Even though some of these policies…read moreare industry standard, to me that does not afford any company cover. A bad policy adopted by one or everyone is still bad policy. My plan price dropped by more than half. It as that way for 9 months while i paid the old price. I had had calls with them and never was it mentioned we have a better plan / pricing for you if you're interested (many other companies ask this but not all). Only when i tried to cancel: The website MADE me call. Then of course they have wonderful pricing all of a sudden. Not only did they try to promote this dishonest practice, the level of attitude, i guess maybe they don't like it for a customer to criticize a policy. In any event..i'd rather pay more than the new price they finally offered than pay a clearly dishonest company any more money. My new plan is less than my original price with Frontier but more than what they offered to avoid my cancellation by $10/month. Money well spent. -sun 2026

Anyone thinking about switching to Frontier (by Verizon)? Do yourself a favor and don't…read more We switched to Frontier (by Verizon). What's mess. Worked for several months. Then out of the blue, zero services - no Internet (we have jobs and kids who need access for school) and since TV came over the line, none of that either. Every morning, noon and evening I'd get a text saying restoration of service by X (i.e. 4pm the same day). After a day or two that showed itself to be a straight lie. No human to talk to on the phone, either. This baiting fraud went on for two weeks until we switched back to Spectrum. They owed me $7.01 per their recurring bill and kept it for months and months instead of just sending me a check. Eventually they sent a prepaid MasterCard I never requested containing my $7.01 which, if I activated, screwed me over with annual fees, etc. I finally got in touch with someone in the Philippines who said they'd send me a check; haven't gotten it yet - been about a week. Frontier is about the worst company with which i've had the displeasure of doing business. Shady and unfair business practices at every turn, in my view. Stay always unless you're a masochistic glutton for punishment. Consider yourself warned.