Awesome customer service from Kenia in assisting my father with his phone issues. Appreciate you…read moreKenia keep up the excellent work and God Bless you

Wow!! I am so impressed with the customer service at this store. My father who does not speak…read moreEnglish was helped by Abby. He said she was very friendly and tried to help him and explained everything to him. You have no idea how happy that makes me to know there are kind people who will take the time to help out an ederly person who has very limited English. I would definitely recommend this store to anyone who is looking for a phone service. I am sure Metro by T-Mobile has made my father a customer for life becuase of Abby! Thank you so much!!

The ladies at this establishment were professional, very knowledgeable about their products and…read morewere extremely friendly with my dad and I. We came into the store to purchase a flip phone for my dad. The flip phone was sold out at their location but one of the ladies drove to a nearby location to pick one up for us. In under 10 minutes she was back with phone in hand. The area manager and the ladies were a delight in our shopping experience. They helped my disabled dad get ACP in the process which made my dad really happy. I highly recommend this location for your future cell phone needs. They will take care of you. Thank you very much, Rogelio and Elizabeth

5‑Star Review Fernando made my day!!!…read moreI had a frustrating experience at Tustin and other Costa Mesa Metro by T-Mobile branches that refused to help and sent me to 2790 Harbor Blvd, Costa Mesa. Fernando at this location was the opposite -- professional, friendly, and incredibly PATIENT. He made sure my line transfer was completed smoothly and took the time. If you want service done right, don't waste your time at the other stores -- go to this location and ask for Fernando. Highly recommended!.He should be promoted..'love people who love their work!

I switched to metro myself online and I made a mess of things, picked the wrong promo plan and…read moreaccidently stopped the port out. I called and they could not fix it on their end and told me I had to go in the store, after going to a "third party" metro down the street I was directed to this location for full services. When I entered both of the employees were busy with customers and I already was frustrated that things were not working. BUT I am so glad I got CARLOS! He was so extremely patient and did not give up when customer service basically told him no. He went out of his way to help me and make sure I left with my issue resolved. He was very friendly and I was so grateful that he was working when I went to the store. I have worked in customer service for over 20 years so I am hyper aware of the service I receive. I've had a lot of interactions in phone carrier stores where I have received horrible service and no help but Carlos changed my mind. He did not give up and got all my issues handled! THANK YOU CARLOS!!!!

Ester was amazing and very helpful the store was clean and had plenty of nice phones thank you very…read moremuch I'll definitely recommend and be back!!

I was having a terrible experience with the Cypress T-Mobile and Sprint customer service with…read moretransferring a phone no one knew how to help I was at the point of being very upset I walked into this T-Mobile and my day was saved with the best customer service I have ever had thank you for change my frown upside down.

Awesome store. I got my phone here and after service as great and staff was very helpful and nice…read more I recommend this store to all my family and friends

Ever since 2014 when I moved to the area, I have been frequenting this Metro by T-Mobile store…read more Last December, I bought a new phone at this store and was attended by Julian Aguilar who is a pleasant young man. Today, I went in to take care of a problem. Julian took care of it for me and also graciously offered a solution to get my bill lowered. Former store employees never offered this to me in the past. It is timely since I am not currently working. I appreciate Julian's good and knowledgeable customer service etc.

Came here on jan 4. 2026. we were helped out by a kind young man named Chino. went in there asking…read morea couple questions about our phone lines and internet with spectrum and came out hooked up with metro! such a great employee, knows what their talking about and used the knowledge to help us out a lot. thank you so much!

Came in to check on transfer pricing and the staff failed to return my Sim back to my phone. Took…read more50 minutes just to get pricing (slow system apparently) but once I was done I even asked twice if he had returned my Sim and he confirmed he had. Called 20x immediately once leaving and no one answers. The thing is I called 4 other Metros in the area and all pick up the phone. After 15 mins of calling I had to drive back to save myself the $11 replacement fee just to find out it was discarded. I had just left mins ago.

Another great visit (always is when G's there). I left reviews (on different "sites"). I want to…read moremake sure that I leave it on this one (YELP). G's always pleasant, professional and helpful. I followed him from another location because G's "that good". I "stop by" if I need help with my phones or updating one of them. Thanks Metro by T-Mobile (for having GREAT STAFF).