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Costa Mesa, CA

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Metro by T-Mobile

5.0 (5 reviews)
Closed • 10:00 am - 7:00 pm

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5 months ago

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5 months ago

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9 months ago

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4 years ago

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2 years ago

Dulce was totally excellent at helping me get my phone to work. I recommend this place 100%.we

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Ask the Community - Metro by T-Mobile

T-Mobile

T-Mobile

(39 reviews)

Outstanding customer support and Attitude when you enter and ask for assistance to get rid of…read moreUnwanted Apps and other patches that are/were viruses. I genuinely thank All T Mobile employees.By the way the Costa Mesa T Mobile has earned 10 review. Thee Counselor

I stopped by this morning to pick up a free baseball hat that is today's T-Mobile Tuesday perk…read more Both employees working were already with customers so I patiently waited. One of them, a heavy set gentleman, said he will be with me after helping his customer. I said no problem I'm just here for the hat. Then I asked if I can select which one I wanted (there are 4 fun phrases). He said no it's not allowed, even though it does not state this on the reward (see photo). Nevertheless I didn't argue, but followed up with another question to ask if I can take a photo of the hats (curious to see the different phrases), which were displayed on a cart. This time he pretended not to hear me so I got closer to make sure he heard my question. Again, he said no. His reasons are (1) they aren't supposed to let customers pick and (2) the hats are supposed to be in the back. I felt our whole interaction was weird and his tone was unnecessarily curt. Keep in mind I courteously ask first when I could have just walked over to where the hats were sitting and take a quick photo. Hot take: if the hats are not supposed to be visible then why prominently display them on a cart in the far right corner of the store clearly noticeable to anyone who walks in. It's a free hat offer, not that serious, so why act rude? For additional context, the store wasn't busy and I was the only other customer waiting which I was doing. I didn't barge in demanding attention away from another customer, nor did I expect the hat immediately be given to me. There was zero excuse for his dismissive attitude and behavior. Conversely, more positive interactions were experienced at other local T-Mobile stores.

Metro by T-Mobile - mobilephones - Updated October 2026

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