I've been with Metro PCS for years and had no major problems until now - since the plandemic their 'customer service' has gone down the toilet. Perhaps they can't find good people since then, but there's no excuse for the incompetent and unprofessional staff they now have - who is hiring these morons? A few months ago I purchased an unlocked Moto G Stylus through eBay; it has the storage capacity I need, and I wanted a phone without all the bloatware that Metro adds to theirs - not to metion it was much cheaper! I went to this Metro store to have it activated, and was told they couldn't guarantee it would work on their network. They suggested I buy an SD card to expand my storage if I didn't want to buy the phone through them, so I did and returned the eBay phone. It was working fine until recently - suddenly apps are greyed out, I can't take or send pictures, and in settings it says the SD card is corrupted. I returned to this store on Battlefield Parkway, which is where I first purchased the phone I've been using, and the woman at the counter looked at the phone and said, "Oh, the SD card is corrupted." Hey, tell me something I don't know! I asked her what caused that, and her response was priceless: "I don't know anything about SD cards." She turned to her co-worker and asked him, and he said he didn't know anything about them either. I pressed on (even though I suspected it was futile to do so) and pointed out that some of the app icons were greyed out and couldn't be used and asked if she knew what caused that; she actually told me that "you can't put apps on SD cards." Seriously? I'D BEEN USING APPS ON THE CARD FOR MONTHS! I asked about another employee who worked there and who was reasonably knowledgable, thinking I'd come back when he was in, and was told he's no longer with the company. I guess the good people go elsewhere! OK, so much for the phone...I asked her how to send messages on the tablet I had gotten from them. She said, "Oh, you can't send messages on the tablet, they're just for customer service messages." Once again - WRONG! I looked on the internet when I got home, and there is indeed a way to do it. And these losers are the face of Metro? (Not to mention, the fact that the woman's arm/hand was tattooed with bones so they looked like a skelton was not only unprofessional, it was rather disconcerting.) She told me to drive over to the Rossville store because someone there might know what to do. I did indeed drive...to another cell phone company! The young lady I spoke to there was nicely dressed, polite, knowledgable, and articulate, and I got the phone I wanted. I've switched carriers, and am done with Metro. Given the abysmal treatment I received and utter lack of training and unprofessionalism of Metro's employees, I suspect it won't be long before this company is out of business or absorbed by another carrier. STAY AWAY! read more