Customer service was a great help with a problem I had. I have used RTC for over 15 years and have…read morealways had the best service.

when my family first moved into a new house, we thought we'd like to support a local business, so…read morewe called up RTC. They started installation quickly and everything was looking great. Until we tried to use our internet. It was spotty at best. I reached out to the customer service tech who told me to buy a wireless booster - $40 later and it did absolutely nothing. after a month of bad service, with no change to the crappy service, I tried to have someone come out to the house and see what the problem is. I was told on the phone that our house was out of their service area and it probably wouldn't improve. SO - not only did they knowingly install service outside their area, but then sent me to collections because I didn't want to pay for someone to uninstall all the equipment and close out the account... After the experience, I reached out to others and apparently this is not uncommon at all for RTC.

I've been with Metro PCS for years and had no major problems until now - since the plandemic their…read more'customer service' has gone down the toilet. Perhaps they can't find good people since then, but there's no excuse for the incompetent and unprofessional staff they now have - who is hiring these morons? A few months ago I purchased an unlocked Moto G Stylus through eBay; it has the storage capacity I need, and I wanted a phone without all the bloatware that Metro adds to theirs - not to metion it was much cheaper! I went to this Metro store to have it activated, and was told they couldn't guarantee it would work on their network. They suggested I buy an SD card to expand my storage if I didn't want to buy the phone through them, so I did and returned the eBay phone. It was working fine until recently - suddenly apps are greyed out, I can't take or send pictures, and in settings it says the SD card is corrupted. I returned to this store on Battlefield Parkway, which is where I first purchased the phone I've been using, and the woman at the counter looked at the phone and said, "Oh, the SD card is corrupted." Hey, tell me something I don't know! I asked her what caused that, and her response was priceless: "I don't know anything about SD cards." She turned to her co-worker and asked him, and he said he didn't know anything about them either. I pressed on (even though I suspected it was futile to do so) and pointed out that some of the app icons were greyed out and couldn't be used and asked if she knew what caused that; she actually told me that "you can't put apps on SD cards." Seriously? I'D BEEN USING APPS ON THE CARD FOR MONTHS! I asked about another employee who worked there and who was reasonably knowledgable, thinking I'd come back when he was in, and was told he's no longer with the company. I guess the good people go elsewhere! OK, so much for the phone...I asked her how to send messages on the tablet I had gotten from them. She said, "Oh, you can't send messages on the tablet, they're just for customer service messages." Once again - WRONG! I looked on the internet when I got home, and there is indeed a way to do it. And these losers are the face of Metro? (Not to mention, the fact that the woman's arm/hand was tattooed with bones so they looked like a skelton was not only unprofessional, it was rather disconcerting.) She told me to drive over to the Rossville store because someone there might know what to do. I did indeed drive...to another cell phone company! The young lady I spoke to there was nicely dressed, polite, knowledgable, and articulate, and I got the phone I wanted. I've switched carriers, and am done with Metro. Given the abysmal treatment I received and utter lack of training and unprofessionalism of Metro's employees, I suspect it won't be long before this company is out of business or absorbed by another carrier. STAY AWAY!

From the owner: Switch today & enjoy America's largest 5G network.read more

Thanks for your dedication and efforts in my complex case and giving your help to establish by…read morebusiness plans once again. The polite interaction of the team members and their thorough knowledge regarding the field is much inspiring and helpful to create a comfortable and positive environment which ultimately gives good results.

Absolutely horrendous quality of service. My phones never worked and there was always an excuse as…read moreto why it was my fault. When finally all of the "excuses" were removed and there was nothing but a pure phone line running on a 20 MBPS download and 10 MBPS upload cable internet connection (plugged DIRECTLY into the modem) with a latency of 23 ms they told me to "stop ranting or they are going to disconnect my phone number" See below for quote from email from the manager: "If your ranting continues, we will disconnect all services and be done servicing you as a customer. As it stands, we have already lost money on your account." Wow, truthfully - who cares if they lost money? They showed up 3 deep to sell me the account and then it took FOUR DAYS to get a technical support email answered. Absolutely impossible to accept. Then, do I get a refund for the $300 a month I spent for my 10 lines? No - instead they tell me I can spend another $400 to fix it. When I deny that - they send me a bill for $45 more dollars. Want to talk about losing money - how about trying to close a sale talking to someone and it sounds like you're in a barrel going through a tunnel on a $10 cell phone at the North Pole. NO THANK YOU VOICEOPIA! Your scare tactics don't scare me. I switched my phone number and am very happy with my new provider.