Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.

Pay for 2.5 gbps and get 200mbps. Terrible customer service. Outages often. Verizon's mobile…read moreHotspot is better, cheaper, and more reliable that altafiber/cincinbell and eero

dear manager Mary work id 3798143 right now i am not as a customer. Because when called t mobile…read morecustomer service centers they don't promise on their word . I spoke with one agent I cancelled my account on time and the end of month all I have to pay 7 dollars to make up the difference and now I got bill saying I have to pay 70$ and is over due . I wouldn't recommend T mobile to any of my friends and family members their service is so unfair

I want to put in a good review for Mohamed Minani who assisted me with a phone that I had bought…read morefrom a retail store in Fairfield that I did not want to buy from the retailer store only wanting to activate a phone that I had which was a T-Mobile phone in Fairfield that did not happen how I wanted being told I had to buy a phone I didn't want to buy & now today I i was informed by Mouhamed that the store was a T-Mobile retailer store & not a T-Mobile corporate store which Mouhamed who provided excellent explanation & excellent assisting business service providing a solution for me to be able have this all resolved by providing me great instructions about how to contact corporate to get what I really wanted done. Mouhamed assisted Other associates with their processing all while assisting me as well showing great team leading skills in the store. I am grateful for having done business with Mouhamed because he changed the narrative on how I thought about Tmobile business services from bad to good along with assisting me to complete this process to return the phone I did not want to buy & havijg my fee waived due to me not wanting to use the phone.

Mike Leadbetter (I have his permission to name him) at T-Mobile in Newport provided EXCELLENT…read morecustomer service to me. He was knowledgeable about his products and patiently worked to resolve my problems with my Orbic Magic from Tracfone. He transfered my old phone # to a new Samsung which took awhile because of Tracfone. The Orbic's screen had malfunctioned and was unreadable. He had the tools to allow his work computer's screen to function for the Orbic. He was just very nice and so helpful! It took a lot of time to deal with what would have been a faster switch if my Orbic wasn't broken and if I had access to my Google account.

I chose T-M as an ISP after issues trying to use two competitors for initial setup. I ordered the…read moreservice online thru chat. I was quoted a certain price and offered a discount for auto pay. When I set up autopay, it offered another discount for using a debit card or bank account (or so I thought). I am a senior in OH and our ACP discount funding for internet and phone recently ran out. I was also offered a $200.00 virtual Mastercard for signing up. I just got my first bill and it was higher than I calculated. I called customer service which is a call center in the Phillipines. Very poor customer service as the first agent went to check for any promotions and the line disconnected. The second agent just kept repeating the same thing over and over and never tried to help me or keep me as a customer. I had researched the offers for their virtual cards and found many customers have trouble finding where to redeem the offer online. This agent was not familiar with the process and kept leaving the line to ask someone. I had tried to use the promotions site online and it would not process my info. I made this agent stay on the line to walk me thru. It took so long that the agent said he would call me back in an hour. I had already been on the phone for almost an hour, it was late, so I declined and ended the call. The same agent called back in five minutes with a code to use to process the promotion. I finally got it processed. BUT it states it would take up to TEN weeks to receive an email on how to use the virtual card. The agent agreed with me that this was not a good process and no way to treat a new customer. The dilemma here is I have only ten more days to disconnect service without penalty, but not sure if I will ever get that $200.00 virtual card which I understand can be used toward my bill. I also have to be a customer for a certain length of time to use it toward my bill. T-M, this is no way to treat your customers by making them go thru hoops and hurdles as you dangle discounts and promotions in front of their face. Be aware as you choose your next ISP or phone provider that all is not open or transparent as you are mumbled a lot of info by a person just trying to buy you in. You will later be told that you misunderstood and apologized to over and over by a customer service agent who you cannot understand.