This store customer service is poor, unknowledgeable staff, they did not know what they are doing.read more

A very young girl was employees here who clearly did not care about her job, small figure, slim,…read moremixed complexion. She first said no to my question of the latest iPhone in stock, than admitted she wasn't sure. She then was debating about which model I was looking for, and had an attitude like she did not want to help me. I asked her to help me find the phone at another location, she refused to help me. I then asked for help in calling the other locations and she said she could not help me. I asked her if she worked at her job or not. She did nothing and clearly is a lazy college kid playing on her phone at work.

Very rude, classless representative . I looked up info on the company to report this person to his…read moresuperior and discovered he in fact was 1 of only 4 employees. Small time outfit with no customer relation skills. Wouldn't trust a thing they said.

Did not expect it but walking into this store, was walking into a vibrant, trendy party! Very CLEAN…read moreplace and awesome displays. What I was most impressed with was Daniel. He is so pleasant and even tempered and yet he was the only employee in the store! He managed multiple customers in store as well as in coming calls.

Jared helped me at the Ferndale t-mobile store Sunday!! He helped me quickly and I think I shed a…read morefew happy tears! I am so thankful with the excellent service! Yay

Verizon is Amazing! I went and paid my Bill like I always do in person. I saw something that wasn't…read morequite right.I immediately called Verizon Customer Service and talked with Van.I told him what the problem was and he troubleshooted within 20 Minutes or less. I told him I am a Disabled Veteran on a very fixed income. Van then looked over the different promotions and gave me the Best Outcome. Van went through everything,he agreed with the fact that I was overpaying for my Mobile Service,Wi-Fi and Streaming Services and Apps for my Television He reduced my Bill for next Month April 2026 in the amount of $75 less and confirmed it right dead and there. I jumped up and hit my head on the ceiling I was overjoyed with the discount he told me would be ongoing.Van with awesome Customer Service just like all Verizon Products and Services are "Top Notch " soooo much better than Xfinity or others. They are superb and willing to help you anyway they can for anybody. I have told at least 15 of my friends who have left Xfinity due to there Nightmare of Overpaying ,Poor Customer Service done etc! but Verizon all 15 of my friends who switched thanked me when they switched to Verizon and are Very happy as I am .They have told me and others that Verizon is much Superior than any other Company that this is the Best Mobile,Wifi,and Television Streaming & Apps ever! Noone can compete with Verizon. I love Verizon and all my friends who switched to Verizon ditto. Thank you Verizon I finally found a Real Mobile Company that stands by there word with all the different Services and promotions to make life alot easier. Lovya Verizon Stephen Curtis Hamilton B.

This has been my go to store for new devices for over a decade. During that time, between my…read morehusband and I we have purchased well over a dozen apple phones, iPads and watches. The most recent phone purchase included a screen saver that started cracking within the first 24 hours, and NOT from dropping it. I should have gone in immediately but put it off and when I did call about coming in to have it replaced was informed that they could do it but I would have to pay for them to replace it. What? I've spent thousands with them over the years but when I would like something from them in return they're going to nickel and dime me? To make it even sillier I now see that these particular screen savers are problems mentioned all over on reviews everywhere. So, they pick a bad product, charge me to buy and install it, refuse to stand behind their choice and basically insult me when I call by inferring that surely I must have dropped it to have this problem! Congratulations, Verizon Mobile Phone Store on Sunset, on insuring this long standing customer will certainly take her business elsewhere in the future.

I never write reviews but this was the worst customer service experience ever! An employee named…read moreFalco was unbelievably rude and unwilling to help. He insisted he couldn't do anything and was totally uneducated about the issue. TMobile in general has terrible customer experience but this was exceptionally unacceptable. He also told us there was no manager and wouldn't give us the manager's name or number. We later went to a different TMobile store and an employee the helped us politely and easily understood what the problem was with my account.

Although all T-Mobile stores share characteristics (well lit, bright magenta walls, white…read morecountertops and black framing and decor accents that complement the T-Mobile logo), this store features a large, roomy footprint, few customers (at least on my Tuesday night before Thanksgiving visit) and a friendly staff eager to serve anyone who happened to wander by. Next time you're at Sehome Village -- sipping coffee at Starbucks, shopping at Haggens or checking out the Dollar Store -- swing by the T-Mobile store. You can find them (and most places) using What3Words -- an amazing mapping tool that defines every ten square foot spot on the planet using the words. This T-Mobile store is located at bump.option.wizard. Check out What3Words for yourself: https://w3w.co/bump.option.wizard