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    Metro Bus Operations Center

    1.0 (1 review)
    Open • 8:30 am - 4:30 pm

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    9 years ago

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    Groome Transportation

    Groome Transportation

    2.7(20 reviews)
    5.6 mi

    I took Groome to and from teh Minneapolis airport. Service to MSP was absolutely fine. Coming…read moreback my United Airline flight was delayed two hours, and I actually landed after the departure of the 11:00 pm shuttle back to St. Cloud. No problem, I thought, but in fact the next scheduled shuttle (12:15 am) simply did not show up. Not sure why. No more shuttle until 4:15 a.m. Impossible to sleep at the airport, so when the 4:15 came I was exhausted. I asked for either a refund or a voucher for future use and customer service said "A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed." So, no refund for me. No voucher either. I suppose the lesson is to not rely on Groome for being available for shuttles toward the end of their daily schedule. It's not clear to me why they ask for my flight information when I make a reservation but apparently don't hold a shuttle when they could see that the plane was arriving late.

    The driver was wonderful. She drove safe, helped us with our luggage and was so very nice…read more The van's AC was broken. We had to ride the whole way (about 4 hours) with windows (only two of them up front) open in 85 degree heat. When we got to transfer center in St Cloud the wonderful driver was kindly explaining the AC problem to a younger woman, a Groome employee, who was manning the counter (about 7-8pm on 23 July 2026). This woman was not nice. She was denegrating the nice driver, insinuating the AC problem was her fault for not opening up the rear vents. I told her the AC wasn't blowing any cold air out of even the front vents and that the vents were open throughout the van. She then became rude even to me claiming the AC was working and had just been repaired. She was very dismissive to me when I was telling her plainly the AC didn't work. This woman at the desk should not work at Groome. I have had the most friendly encounters with EVERYONE at Groome over the last 10 years. But this young lady was downright mean, dismissive and denegrating to me, another passenger who also noted the broken AC system and her own fellow employee, the very nice driver. A broken AC is unacceptable during the summer. But that is nothing compared to watching a nice person get denigrated and then being dismissed myself for reporting a mechanical problem with our van. For this reason I will not recommend Groome Transportation to anyone unless follow up action is taken to 1) fix van's AC and 2) counsel and train the rude employee on how to treat people with kindness.

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    Groome Transportation Services

    Metro Bus Operations Center - publictransport - Updated October 2026

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