I brought my Jeep Wrangler in for collision repair.Mike and Becki were professional, friendly and…read morevery helpful throughout the process. They worked diligently to get my vehicle back to me as quick as possible and I am very happy with the results! I recommend this business.

What a pleasant experience for an unhappy auto repair! The staff was friendly, considerate, and…read moreprofessional. Repair was completed in a timely manner and workers communicated almost daily keeping me updated on the work. Would highly recommend this business.

Out of town visitor limped into the shop with a misfiring cylinder, just as shop was closing, on a…read moreSaturday, and on a recommendation from O'Reilly Auto Parts across the street. Owner took pity on me, couldn't have been more kind, and had us up and running again within the hour. Not only did he do the repair after hours; he also took the time to explain what he thought had been the problem and answered any questions we had. Could not have been more impressed with the whole operation. Recommend highly.

I gave this shop a chance and regret it completely. I originally brought my car in for a loud noise…read morethat I believed was related to the wheel bearing or tires -- something straightforward that should've at least been diagnosed properly. Instead, my car sat there for days with no real updates. Every time I called, I was told they hadn't gotten to it yet or needed more time. There was no clear communication, no urgency, and no respect for my time. Then after all of that, I'm told a completely different story about not being able to test drive the vehicle because it didn't have plates -- something that was NEVER communicated upfront. If that was the issue, why not simply call or text me and tell me to come get the car instead of letting it sit there doing nothing? But here's the worst part -- after finally picking up my vehicle, I now have a NEW problem that I did not have before bringing it in. My power steering is no longer working properly after they had the car. That's unacceptable. I came in with one issue and left with something worse. At this point, it feels like careless handling or lack of attention while the car was in their possession. Whether it was touched improperly or something was overlooked, the fact is my vehicle left in worse condition than it arrived. FREE GAME: respect your customers' time and property. If you can't work on a car, say that immediately. Don't let it sit, don't give runaround answers, and definitely don't return it in worse condition. A simple call saying "we can't do it, come pick it up" would've avoided all of this.

Awesome and honest customer service! Brought the care to them and in a few hours an estimate was…read moreprovided to us. The Work on the car was done quickly and at a timely fashion.

I've been a regular customer here for years. I always appreciate their competence, diagnostic…read moreskills, and fair prices. I've never left feeling anything but supported and grateful. Fully recommend Packard Auto.

I was side swiped after a driver rear ended the two cars in the lane on my right. The rear bumper…read morefront/rear qtr panels, door, wheels, tires, and side mirror with Honda Lane Watch camera all damaged during the accident. I was very nervous and skeptical of all body shops repairing my car, so I looked on Honda's website for body shops and Dusty's is a certified Honda body shop with Great reviews. Kasey was my estimator and kept me updated on the progress of the repairs to my car. She is very good at updating me and responding to all my emails and calls. I am very happy with the customer service I received at Dusty's and will recommend anyone to take their car there for body work. My car looks great! It looks as if It was never in an accident before and they cleaned the interior of my car, which I didn't expect lol. I couldn't ask for more, great and reliable!

Great service and quality of work. Highly recommend both industrial Hwy and Wagner Road locations.read more

About a year ago, our dealership told me we needed new brakes. I decided to take our vehicle to…read moreAdvanced Automotive for an oil change, and have them check the brakes while it was there. They told me the brakes still had good life on them, and there was no reason to replace them at that time. I have been going there ever since with all 3 of our vehicles, and have been met with honesty, quality, and professionalism each and every time. They are up front with their estimates, and will prioritize your repairs if you have any that need to be done. Assuming they keep this up (and I have no reason to believe otherwise), they have a customer for life!

Went here for an oil change (called ahead to schedule and used a groupon coupon) and everything…read morewent well. Took about an hour. I had a morning appointment so I went for breakfast across the road at the coney

Simply the best! Honest, fair prices, excellent mechanics. They give options and actually care…read moreabout their customers. I'd give 10/5 if I could.

My son's car died in a parking lot, and the towing company recommended Long's. They found the…read moreproblem, and I told them the battery might be bad too, but he tested it and said it was fine. He fixed what needed to be fixed, and fixed it quickly at a fair price. This is a bit of a drive for me from Canton, but I will take my vehicles here in the future because I trust them. Thank you!

I have been taking cars here for years. It's been a long time since I needed to visit but my…read morevehicle abruptly began having an issue recently. I called them up, they told me to drop the car off and gave me a timeline for when they would look at it and contact me back. And, as always, they followed through. They told me what the problem was, what the timeline and estimated price would be, and asked if I wanted to proceed. They contacted me and got my car back in exactly the timeline they provided. I keep coming back here because the expertise is matched by compassion. Don't be put off by the location, the good quality of work they do has been consistent and reliable for me for well over a decade. Their pricing is reasonable and I have never been dissatisfied with their work.

I took my drivable car to their shop, and their so-called "repair" ended up destroying it. I had to…read morehave the car towed to the dealership afterward. Their promises are empty--don't trust them under any circumstances. My car started shaking while idling, so I brought it to their shop. They quoted me $600 for a throttle body replacement, and I authorized the repair. However, things quickly went downhill from there. They began misrepresenting the condition of their work, claiming they had driven the car and the issue persisted, which required them to keep the car for the weekend. After two days, they finally called to inform me that the timing chain had failed, resulting in catastrophic engine failure and the car won't start. They quoted me $1,800 to fix the timing chain. Frustrated with their dishonesty, I had the car towed. A subsequent diagnosis from the dealership confirmed that the engine is damaged and needs to be replaced.

Took car here for an insurance claim and still have issues and had to go back through insurance to…read morehave it properly fixed. Won't be back and very bad customer service.

Great communication and follow through. Repair of driver's mirror regained function and looked like…read morenew! David was courteous and super! Fast repair. Easy drop off and pick up. We highly recommend to anyone!