Quick to answer a call or get back to you if you leave a message…read more We booked with them today for a trip coming up in 2 weeks and the process was smooth and seemless. The price was transparent and I look forward to doing business with them whenever we need to get to and from O'Hare.

This is a fantastic family owned service. We have been using Suburban Limousine for over 15 years…read morenow. We have many trips every year with frequent very unreasonably early pickups and often late arrivals home. Greg and Sonya are the owners who take pride in NEVER being late. And it's true we have never once had a problem. The car is almost always waiting five minutes or so early which takes the stress out of wondering about your ride. Greg and Sonya are courteous, helpful, and always cheerful. The vehicles are always clean and the trips are efficient. When we are picked up at the airport it is like being met by family. You could not wish for a better experience.

I've been using TOL for many years. They have always provided excellent service for all my travel…read moreneeds. Their drivers are exceptional and their office personnel are always professional and extremely friendly. When my son was getting married, they came through with their party bus, in less then 2 hours after our other service never showed up !!!!

On time, reliable, very nice driver and great customer service. Just booked for my pick up at…read moreairport to return home. Will definitely use them again.

Used the service for a group of 9 of us for pick up from the airport to our hotel and then hotel…read moreback to the airport. The communication from the company was amazing and both drivers were professional and friendly. The driving was comfortable and having the tip and everything included in the pricing was amazing. The vans they used for our party were large and clean. We had plenty of space for our group as well. I'd use Echo Limousine services again to book for our family if we need transportation services when in the area.

Response time to my inquiry was Prompt detailed. They answered all my questions. Booked for an…read moreupcoming trip to Chicago.

Great service! Drivers always early or on time, they service all of IL and neighboring states, and…read morehave a great system for when you land at the airport!

Great service!! Will definitely use again. Very punctual and clean vehicles. Driver was friendlyread more

This is a service I highly recommend that you not use. I was scammed and I am certain it is…read morebecause I am a female and I was traveling alone. Please beware and use at your own risk.

Zero Stars!! Terrible Customer Service!! Ruthless, Uncaring Company!! My friend hired Taxi Alcon…read more(Hanover Park location) on a Saturday night and he left his brand new smartphone in the taxi by mistake. We called his phone the next day and a guy answered and hung up right away when he found out we were looking for the lost phone. I called Taxi Alcon at 630-855-4989 and a miserable sounding woman answered. I explained the situation to her and when I mentioned the phone is considered stolen if the person who has it deliberately doesn't return it. She screamed "It wasn't stolen! It's his fault he left it in the taxi! Just do what you need to do!! Then she hung up on me. I tried calling back but she let it go to voicemail.

My experience is probably between a 3 and a 4. I utilized this service for wedding day…read moretransportation. I discovered the company by reaching out to several vendors on Yelp. For what I was looking for, they offered the best pricing, and I assumed they would know the area as their office was close to our destinations. Over the phone for the booking, I felt like they took a lot of notes for the details/requests. I had a couple of things that did cause some frustration. 1. Multiple charges to my credit card. (They accidentally charged me for each quote instead of the final amount) It took several calls and emails to get them to refund the overcharge payment. 2. Upon booking, I was given one driver's contact information. As I was trying to organize wedding guests, I provided the original driver contact information to guests. A different driver called me the day of the event. It didn't appear that he received all of the notes for the event. As I was in the midst of being busy with wedding prep, my maid of honor took control to get everything/everyone organized . Another positive: The car we booked was the car received. The car was clean, and everyone got to/from the event safely. Driver was friendly.

We used this company Christmas Eve for a lights tour and it was AMAZING! Our driver was Robert and…read morehe mapped out the entire route, gave us an aux cord to play our music and was so nice!! It definitely exceeded our expectations!!

Excellent price and fast service. The vehicle was spacious, and the service was promptread more

The worst car experience I have ever had! They were about 45 minutes late to pick me up to get me…read moreto the airport. The driver drove 102 mph to try to make up time. The car itself was in bad shape. If you need to be on time and you need something dependable and if you don't want to die in a car crash, I recommend not using them!! Horrible experience!!!! I had to give them one star or the posting wouldn't go up-they deserve not one star.