We paid $600 for what was supposed to be a guaranteed treatment. Three weeks later the lice…read morepersist. Took forever to get customer service, after which they refused to arrange for a free recheck, claiming we hadn't done the full treatment according to their records (though we hadn't done definitely done it and gotten the guarantee!). Terrible experience. We basically paid $600 for someone to comb my daughter's hair and nothing beyond that. Stay away!

When you find you have this problem, you need it fixed quickly, professionally and without more…read moredrama for your children. Lice doctors come to your home. They use only natural products and best of all they teach you how to treat this problem so you never have to call them again. For making a bad situation bearable this is the company to call.

We were quoted in writing: "a lice treatment & nit removal for her $270 (flat rate)."…read more Once the technician arrived at our home, the price escalated dramatically. The invoice was initially $1,347.39 and was only reduced to about $1,100 after we disputed the charges and removed some products. A "flat rate" quote turning into four figures once someone is already in your home is not transparent pricing. From the moment the technician was in our apartment, the entire experience became high-pressure. We were told various add-ons and products were "mandatory," and the total kept climbing in real time. We also felt pressured because the technician would not leave until payment was received. This is not how a reputable service should operate, especially in a family's home. We were explicitly told that both parents being checked was required as part of the process. We initially refused, because we had already checked ourselves and were confident this was a school exposure and that our daughter had likely picked it up that morning. We were then told they would not proceed with treating our daughter unless we agreed to be checked, and only after that pressure did we eventually reluctantly comply. Both my husband and I were checked. Neither of us had lice. Yet the bill still ballooned from $270 to an initial $1,347.39 (and then about $1,100 after dispute). We also dispute the "severe" classification, but regardless, clarity matters: if there are severity tiers, surcharges, home-visit fees, and "mandatory" products, those need to be disclosed clearly before anyone shows up--not after you are already in a stressful situation. Additional serious concerns: * We specifically requested a female lice expert because we are religious and the patient is a young girl. They sent a man anyway. This should have been clearly communicated in advance so we could make an informed decision, not discovered at the door. * The technician barely spoke English, and whenever we asked a question or needed clarification about what was being done or what we were being charged for, he would suddenly stop speaking English altogether. That made it extremely difficult to understand what we were supposedly agreeing to in real time. Clear communication matters, especially in a stressful situation involving your child. * They do not accept credit cards. We were told payment had to be made via cash, Zelle, or Venmo only. For a New York company with a website and significant marketing, refusing credit cards removes standard consumer protections and makes it much harder to dispute charges. In our case, that payment setup amplified the pressure and left us feeling cornered. This ended up being a day where we were so stressed by the escalating bill and refusal to leave without payment that we were close to calling 911 just to get the situation de-escalated. That alone should tell prospective customers what they need to know. To be clear: our daughter did have lice, and we do not dispute that treatment was necessary. What we do dispute is the lack of upfront disclosure, the bait-and-switch style escalation from a $270 quote to four figures, and the high-pressure tactics used in our home. Parents should be aware that the advertised "flat rate" may have very little relationship to what you are actually charged once someone is in your home.

My sister who lives in Rhode Island, she came with her three daughters to spend the summer in NYC,…read moreand after a couple of days, they started scratching their heads like crazy, of course they sleep over with my two daughters and we discover the youngest one with lots of bugs in her hair, we freaked out and look online and found this company, Eliana and a colleague came over to my house and they were just amazing and extremely knowledgeable about lice in general, they gave us the piece of mind we were hoping for and educated us in practical ways to prevent lice in the future. We are so happy to be lice free and we are just grateful to have found these wonderful lice ladies. Thank you so much guys! You were our life savers.

Great experience at Lice Busters. I was able to get a same-day appointment, and we were seen right…read moreaway after explaining our situation. The staff was friendly, helpful, and very knowledgeable. They took their time to check everything thoroughly and explained what they were seeing, which gave me real peace of mind. I would definitely recommend them to anyone dealing with lice or even just a scare.

Having dealt with lice earlier this year, I'm on high alert for them and had a scare this weekend…read more Daniel immediately gave me peace of mind as he checked for me, even did a more thorough check with conditioner and blow dried my hair so I could walk outside. I will definitely be coming back and highly recommend them!

Excellent treatment. Don't bother going to those lice removal offices that will exploit your…read morechild's situation for thousands of dollars. Clearly having lice is a terrible experience, but we couldn't be happier with our experience with lice free noggins and it is 100% the cheaper option that is just as effective as others. Plus, they come to you so you don't have to spend hours in some lice removal office. We had Serina come over, take care of 3 heads, and they were lice free. No need to think twice about this.

From the owner: Lice Free Noggins, a professional In Home Head Lice Treatment & Lice Removal Service in NYC and the…read moreTri-State area, offers a safe and effective head lice removal treatment for your entire family. We will eliminate your family's head lice in just one visit-it's guaranteed. We always use products that are natural, pesticide-free and non-toxic. Our lice removal technicians are experts at making kids comfortable and the process quick and pain-free. We provide lice removal services in NYC, Brooklyn, Manhattan, Queens, Staten Island, and Nassau County and Suffolk Counties on Long Island and New Jersey. Call to schedule a same day appointment.

This service is discreet and comes to your home within 24 hours to do head checks and any…read moretreatments if needed. It was the most affordable lice removal services this past Fall that I could find that also included a base fee for head checks for the whole family (not per head). If a family member requires treatment- they have everything with them to do so which is all natural and better combs than what you get from the Nix kits. It took a total of 3 hours to do the head checks and to treat one family member but it was totally worth the money. The treatment fee also includes a two week check up. The only thing that is outside of the treatment fee is the two bottles of shampoo and conditioner that is used for post treatment care and the lice comb that they used for treatment (it was like an additional 65 or 75 on top of the treatment fee?) the lice comb is brand new in package before they start the treatment. The ladies were super patient and made sure to show me why we needed treatment. They even offered a letter to bring to school to prove treatment and lice free statement. I would def recommend. They do not offer treatment at this business address- it's just an office address. They come to your home.

After my son stated at 10pm that his head was itchy, I checked and found way too much evidence of…read morelice to feel confident to do this all on my own. I googled 24 hour in NYC and was thrilled to find anyone who would come and was even happier after meeting Silvia to find that Lice in Sight is a magic worker! They came to the rescue immediately at our home and helped tell us what to do and how to make sure that the lice didn't stay! They charge by the job (treatment for long hair, treatment for short hair, check, etc.) and not hourly. Even with that, they take their time, they are super thorough and kind and considerate with what is a very anxiety provoking moment especially in the middle of the night. They told us exactly what to do and we never saw another nit - they were gone! Even if it wasn't the middle of the night I would return to them for any needed in home lice treatment service!

My older daughter recently had lice, I contacted Comb & Cure and they sent the technician out right…read morethe next morning. The lady was so nice and quick and provided a lot of information on what to do about clothes and bedding etc. we have also schedule a follow up appointment and she was quick to check to ensure that we were lice free. Thank you Comb & Cure.

Jenn was the best. She told me everything I needed to know about treating the lice and nits after…read moreshe left so I didn't have to worry it would return. I watched her and learned how to section the hair and make sure every strand is combed through. The price is more affordable than most and if this is your first time having a child with lice, watch and learn from Comb & Cure and you'll be ready for the next time b/c lice happens.

Awesome service. Very nice people. My little girl got hit bad with lice on the camp circuit, and…read morewhile this is to be expected, we had the usual anxieties The folks at Lice Busters treated our daughter with their non-chemical method and walked us through all the prophylactic measures to avoid reinfestation. They even went the extra mile to help us make a case to insurance. I strongly recommend them for good care and peace of mind!

This place is amazing! Called them late in the evening, i got an appointment first thing in the…read moremorning for my son! The staff is incredible. Extremely warm and welcoming. Made my son feel very comfortable. All it took was one treatment and he is completely lice free. He has very thick biracial hair and they were able to comb through it all in just a little over an hour. Highly recommend! Thank you!