Wow! I feel like the best hospital in Memphis for maternal care. I had to be in antepartum for 53…read moredays and everyone was wonderful. All the nurses were very professional. Nothing really to complain about. The nicu is awesome as well!! Took care of baby. Would def recommend this hospital. They actually care a bit more than the other hospitals !

This place is dreadful. I had knee surgery earlier. The surgery center is great. Had to come back…read moreto the ER because of very high fever. My doc was worried about a pulmonary embolism. We waited for 6 hours after results were in. We were there from 7 pm until 3 am to get one test done. I will never come back here ever again. I'd pay more to not come back. Just a complete shitshow and an astonishing example of how awful America healthcare

Drove my best friend to get a colonoscopy for the second time in a month. My friend was…read moredisoriented and had difficulty answering questions. I have 8 colonoscopies and know a lot about the procedures. I was confused at some of the questions, so I asked the nurse (Angela) some questions, and she got offended and became rude. My friend has to use Baptist due to her insurance. If I ever need to go to the hospital, it will not be Baptist.

Brought my dad to the emergency room because he was having all kinds of phlegm and mucus and could…read morenot swallow. first they said he was vomiting and he wasn't. He was spitting up mucus big difference. They never even looked at his throat. They never scanned his throat just chest. They gave him horse size pills to try to take when they knew he couldn't swallow, He barely could drink water and sent him home. ended up having to take him to the hospital two days later to Baptist East very disappointed in Collierville Baptist.

Worst hospital I have ever dealt with!!! please Please do…read moresome research before bringing a loved one here, ESPECIALLY an elderly person. Case Management and Directors do not answer nor return calls. They bring in the meals and if the patient isn't able to feed themselves or the table is pushed over by the window and cannot even reach their food , it just sits there!!!!!

what could improve is your communication with your staff that works in an emergency room. They're…read morevery rude under staff and are not helpful at all.. my mom ended up at your hospital again after five months and I did not want her to be taken there because of her last experience., once again, the Nursing home disregarded my choice of hospitals and since Saint Francis is the closest it's only supposed to be for emergency. Well, it only took a couple hours for her to get to Saint Francis so that can't be an emergency when she is right across the street at signature nursing home. going forward calling the main number to get to her room ., One person told me that my mom was gonna be in room 556. This was April. third 2026. No wonder no one answered the phone because she was not in that room. Someone says she was in room 650 the day she was leaving. I said why didn't someone say what room she was in and letting me think she was in one room. But this is not my major concern. A couple of the nurses were very helpful but the first nurse I encounter was Miss Tiffany and and she could not find my POA or file from the nursing home and had to get the supervisor to find it. She has no idea where to look.., going for my bomb head come in for lethargic, dehydration, low potassium. Her troponin numbers were high. Several days they did get her into a room, which is where I first talked to Tiffany and then I talked to Brandon and Brandon was very nice. He did not give me all the attitude that I got from Miss Tiffany. But what concern me was they released her and the nurse that I talked to that day I think her name was Shayna. I'm not really sure, I never got the correct name because nobody wants to tell you their name. But that can all be looked up for the time she was there and she was on the either the fifth floor or the sixth floor her name is Eleanor Brunetti my mom. I asked them did they do a urinalysis and they said they did and they felt that she was OK and all her numbers look good. I even asked twice about the urinalysis. Did everything look good and not normal .,I was concerned about her going home to the Nursing signature healthcare. Did not want to come back to this place that drops the ball twice.. now my mom came back for a couple days and she was still confused not going to the bathroom regular, nobody said anything about an assessment or medication. Turns out my mom my mom had a lingering UTI that no one picked up on until April 9. So how many days has my mom had a UTI probably about seven or longer?., now she has to have seven shots to get this under control. she would not have had to go under this strong anabiotic if somebody would have done their job. I know all about the labs and how long it takes to get information back. So I don't want to hear any excuse of why she did not get the results a lot sooner and you let her go home.. I honestly never want her to come back to your hospital not even in an emergency situation. You have shown me twice how you operate and you can make all the excuses you want, but I have seen it twice in five months.., now, if you'd like to reach out to me, I will be glad to discuss this whole matter with you and find out what really happened., Sandy Stevens I am sure they are good people that work at your hospital and doctors but not one doctor ever called me back one doctor did talk to my brother, but I specifically asked for them to call me since I was the power of attorney and no one ever did in four days. Can you explain that one to me. I see you have very low ratings and I don't see them getting any better. Please stop putting peoples help in jeopardy and do your job.

Nastiest Hospital In Memphis. This one lady had the most…read moreawful attitude To everyone in there. she had a attitude about everything drawing people blood. closing doors on people and refusing to give them service. I waited hours for pain med never got them. Dr put in an order for pain meds hours before I was even discharged. 8 hours in there leaving the same way I came. A lot of homeless people come to sleep

Lovely, lovely people, can't complain about the way I was treated as an outpatient and the rapid…read moreresults came through within 3 hours. Very pleased. However - and this is a huge however - the main entrance is NOT handicapped-friendly. It's quite a walk from the parking lot to the door for someone with disabilities, and I was disappointed that a hospital is so unaccommodating about that. The layout should have been better thought out, especially considering they walled up the original main entrance that was immediately adjacent to the parking lot. As I said, it's disappointing and quite a burden for people whose walking capacity is limited. But the staff? A solid five stars

The admins were great, very kind but staff was unorganized and unprofessional. My child missed a…read moremed dose and received one med without my consent.

Abusive staff, medically a joke. Not helpful and will make every condition you are feeling worse.read more

As outpatient surgeries go, a tonsilectomy is middle-of-the-road in importance, but my four year…read moreold daughter was treated like a queen here at Baptist Surgical Center! Much less intimidating than a hospital (smaller size, more intimate), this well-marked surgical center and rehab hospital is great. Prior to our surgery I'd only been here for heel-sticks for jaundice testing on my newborns. We came in, and I was allowed to come back with her to triage, where they had a special corner for pediatric patients, with a colorful coloring table and a tv/DVD player with lots of cool DVDs to pick from. We watched about ten minutes of Cinderella, when we met our nurses, the anesthesiologist and nurse anesthetist, and our ENT arrived. Everyone was sweet and smiling, and they let her keep on her cute house shoes we brought her in, and she was allowed to have her lovey with her during surgery. They took her back, and they had cherry scented nitrous, and let her fall asleep before inserting a plastic IV into her hand (no needle means less pulling and tugging and bruising, I guess). My mother-in-law and I were allowed to go meet her in recovery, where she awoke to Peg + Cat on WKNO in her own private little pediatric recovery area. She was given a popsicle and iced-down apple juice in recovery, and requested a second (purple) popsicle, which was freezer-burned and gooey but she loved it anyway. We ended up mixing half of it into her juice. About an hour into recovery, we put her PJS on, they removed the IV, and we went home. The recovery nurse was thorough and very kind in describing what to expect, and how to care for her at home. I would recommend this surgical center over and over. If your surgery doesn't require a hospital stay, try Baptist Germantown Surgical Center.

I recently had to come here for a podiatric (foot) surgery, and I was pretty impressed with the…read moreexperience all-around. To start, know that I'm a nursing student, so I'm pretty picky when it comes to my own medical care. I like to know that things are clean, and I like to know what's going on while I'm being taken care of. I got both of these things here. When I signed in, it only took me a couple of minutes before the receptionist asked for payment and gave me information. She was very attentive and prompt, especially considering that it was 0615. After this, I sat back down for about 20 minutes until I was called to the pre-operative room, where I had vitals taken and received preliminary fluids/antibiotics. The nurses in this area were exceptional. Once I told them that I'm a student nurse, they explained everything that they were doing as a way to teach me. It takes a lot of patience for seasoned nurses to do this, so I really appreciated the extra effort on their parts. Before my podiatric surgeon came in, I received visits from the anesthesiologist, CRNA (certified registered nurse anesthetist), and scrub nurse, and they all answered the questions I had kindly and promptly. Post-operatively, the nurses were also great. Answered all the questions my family members and I had and gave extensive discharge instructions. Overall, I feel that this was a great facility. If I must return for some reason, I would not oppose coming here for surgical care.

I recently spent some time at Baptist Hospital Memphis, arriving on a Monday night, and I have…read moremixed feelings about my experience. **Medical Staff:** One of my main concerns was the lack of cohesion among the doctors. It seemed like they didn't communicate well with each other, leading to rounds at all hours without much consideration for patient comfort. This inconsistency was frustrating and affected the overall experience. **Nursing Staff:** On a brighter note, the nursing staff was outstanding. I had several nurses who truly stood out, including Pam, Monica, Sam, Jada, and Michelle. Their dedication was evident, and they made a significant difference in my care. Even the trainee, Autumn, impressed me with her professionalism and attentiveness. While there were a couple of nurses who didn't meet my expectations, the majority were exceptional and really made my stay more bearable. **Housekeeping:** Housekeeping services were also commendable, particularly when Michelle was on duty. Her work ethic and attention to detail were evident, and I believe she deserves recognition, possibly even a promotion, to help train others in the department. **Dining Services:** Dining services, however, left much to be desired. Although the manager, Camille, made efforts to address issues, it felt like some staff viewed their roles merely as jobs rather than a calling. That said, one staff member, Nisha, stood out for her commitment to customer service. She went above and beyond to meet my requests with a genuine smile. **Patient Care Assistants:** I must also highlight the amazing PCAs, Kierra and Jasmine. Their passion for their work was palpable, and their interactions with patients were warm and caring. In summary, Baptist Hospital Memphis has a lot of potential, especially with its dedicated nursing and housekeeping staff. However, improvements in doctor collaboration and dining services could enhance the overall patient experience. If the hospital focuses on these areas, it could significantly elevate the quality of care provided.

This was one of the worst visits I have ever experienced. Upon arrival, attitudes were dismal, yeah…read morethey sucked, very unprofessional. Nurse MeMe, was sweet and attentive. Derek was okay, until he wasn't. T. Woods, was having a very uncertain experience, although he is a "student." I disgress! I'm here now past three hours. NP Kisha Pickford, was very professional and thorough. I didn't receive the lunch I requested. I've had two EKG's performed and a CT scan. Everything done was successful. Now it's time for me to be discharged. Now my vitals were re-taken and IVs were being removed. Nurse Codie, was explaining my discharge paperwork as well placing clean bandages. As my blood drip on my arm, I thought that she'd get a alcohol wipe to clean it. Oh heck no! She didn't clean it off, nor did she replace the bandage that is full of blood. Yes, I left with blood visibly on my arm.I understand that the ER was busy, but making sure your patient(s) are properly attended should matter. By the way, my blood pressure was still stroke levels when I left. What was visibly noticeable was the entire staff with the exception of a few. There were many of them who wasn't certain as to which way to go, or what exactly they ahould be doing. This was an all time new. The employees were doing more complaining about how certain room's should arranged and used for. Too much politics going on in the presence of their patients. They had multiple patients in one room, like myself waiting for whatever purpose. I'm still not sure, I know that I didn't feel safe. Everyone was being shuffled around like puzzle pieces. There didn't seem to be any organization or proper communication amongst the staff/employees. I was just ready to go home after being there for half a day.

On October 10, 2024 I walked into the emergency room at Saint Francis-hospital Bartlett Tn…read more I walked to the emergency entrance, admitting desk and spoke with a young woman who asked me why I was there. I informed the woman that I had a terrible rash on my eye and my forehead, and it was hurting. I explained to the young lady that I was from out of town and on vacation . She asked me if I had Insurance and I said yes, and I gave her my insurance card and my ID.. within minutes Especially the nurse asked me to step inside to get my vitals. She asked me what was going on, and I explain to her it was an irritation that had been bothering me for a few days and I feel that I need to see a doctor because it doesn't feel normal. The nurse said a doctor would be in to see me momentarily. Within five minutes. Doctor came and spoke with me. Very kindly the doctor asked me to explain to him what was going on as I pointed to my forehead. He immediately said I know your symptoms follow me. I walked to the other area with the doctor and he explained to me what my condition was. It wasn't long before the attending physician came and gave his synopsis. Very quickly and with care the two doctors explained to me what my condition was and how it worked and then explain that the medication I would receive would be for pain and infection. With all of that being said, the young doctors care and attitude and mindset was just so remarkably amazing. The staff the cleanliness I would give this hospital an A + immediately, and I would advise anyone that is visiting the Bartlett community in Memphis, Tennessee had an emergency or had to be hospitalized to visit this care center. Doctor on staff who assisted in my care name is Dr.Cardwell. An amazing physician, caring person and beautiful soul.

The worst experience at a doctor's office I've ever had. Dr. Edwards was awful as well as the…read moreoffice manager. Please do not put your care in these people's hands.

Here for a 4 hour study.... Fun Fun! It was a fairly smooth check in. I did get one egg with dye…read morein it and two pieces of toast. yum! I had my CABAG done here in 2021. I must say, Im surprised at the low rating. I have never really had any issues with this hospital. They took very good care of me after my CABAG. The nurses were on point and I didnt want for anything. Of course I was in ICU, So that probably made some difference. Im sure the ER can be hectic, but what hospital is not? The check in can be a little irritating sometimes and somewhat slow but overall. I have had good experiences with this hospital over the last 10 years. Now before that was a different story. They shaped up alot since then.

this hospital will keep you for days for simple reasons. we have been here 5 days and we are sent…read morefor a test each day which take on average about 15min. the nurses are kind but the practice tries to maximize the total cost to bill insurance. i was at st frances a year ago and they did most of these test the same day. We are now waiting another day for the doctor to look at our results because they do not work on the weekends.

In short, I do not recommend this medical office. No need to go through a similar experience to…read morewhat I had. Went in for an annual checkup and was charged for something completely different. I attempted to get it corrected as I thought it was obviously a mistake and was disappointed at every level dealing with the bureaucratic system they have in place. A total waste of time given the simplistic and correct solution. To provide detail, I had a yearly checkup and even had my bloodwork done previously to my visit so I could discuss with the doctor during my check up. During my visit I discussed my health in general, I also was able to ask questions about my bloodwork since I already had the results prior to the appointment. During the visit I discussed some allergies I've been having and was referred to allergist. There were no diagnoses, testing, prescriptions provided or follow up visits scheduled, only a recommendation that I should visit an allergist. After receiving my bill, it listed that I was seen as an outpatient and when calling the billing department I was advised this is one of the more expensive ways to be seen. I explained that I went in for an annual checkup and they agreed to send back to the office for recoding. After not hearing anything back for several weeks I reached out again requesting to speak with the practice manager to ensure this would be corrected. After speaking with the practice manager she explained that although it was coded incorrectly, that since I spoke about an allergy I will be charged for the annual check up and an allergy visit as well. She further explains the policy is posted in the room about how yearly checkups don't cover health issues you may have and made it sound like she's helping me out by just charging the additional allergy visit along with my checkup. She also said that I spent 50 minutes with the doctor, it was under 25 minutes. This is such a red flag in itself that the amount of time was extremely exaggerated in an attempt to make me feel I spent too much time with the doctor. I think I understand what's going on, it was not a typical 10 minute visit since I already had my bloodwork and was able to inquire about the results. Very deceptive and unfair not to advise a patient about this policy when the patient expects to speak about current health issues with the doctor during an annual checkup. At the very least, clinics should be required to be explain during checkin if you have an annual checkup that you're not allowed to discuss health related issues without incurring additional charges especially if there is not testing or additional appointments needed. At any rate, a company that charges services that are not transparent should not be trusted with your health. Even with the current state of our healthcare this is a surprise that any company would risk alienating their customers over what would appear to be a straightforward ethical practice. Additionally today I received a voice mail from the billing department that they are leaving the coding as it was originally charged as an outpatient?? $400+ dollars for an outpatient charge for what was an annual checkup. So unethical.

Dr. Robbins is THE best. I'm 32 and have been seeing her since I was 19. I trust her with…read moreabsolutely anything that relates to my health and I am so very thankful to have found her years ago!