Wow! I feel like the best hospital in Memphis for maternal care. I had to be in antepartum for 53…read moredays and everyone was wonderful. All the nurses were very professional. Nothing really to complain about. The nicu is awesome as well!! Took care of baby. Would def recommend this hospital. They actually care a bit more than the other hospitals !

This place is dreadful. I had knee surgery earlier. The surgery center is great. Had to come back…read moreto the ER because of very high fever. My doc was worried about a pulmonary embolism. We waited for 6 hours after results were in. We were there from 7 pm until 3 am to get one test done. I will never come back here ever again. I'd pay more to not come back. Just a complete shitshow and an astonishing example of how awful America healthcare

Drove my best friend to get a colonoscopy for the second time in a month. My friend was…read moredisoriented and had difficulty answering questions. I have 8 colonoscopies and know a lot about the procedures. I was confused at some of the questions, so I asked the nurse (Angela) some questions, and she got offended and became rude. My friend has to use Baptist due to her insurance. If I ever need to go to the hospital, it will not be Baptist.

Brought my dad to the emergency room because he was having all kinds of phlegm and mucus and could…read morenot swallow. first they said he was vomiting and he wasn't. He was spitting up mucus big difference. They never even looked at his throat. They never scanned his throat just chest. They gave him horse size pills to try to take when they knew he couldn't swallow, He barely could drink water and sent him home. ended up having to take him to the hospital two days later to Baptist East very disappointed in Collierville Baptist.

In hospital 6 days My night nurse Sara was wonderful she made sure I had everything I needed I…read morecould done this if it were not for her. My day cnn Joyce was great these two are wonderful can't say enough

I was scheduled for ankle surgery on 15 June. From intake / reception to discharge I had a great…read moreexperience. After in got in for the surgery, the nurses, doctors, everyone took care of me. My anesthesiologist did great and my orthopedic surgeon was great with my surgery. My experience from start to finish was wonderful and I am thankful for the dedicated and professional staff, nurses, and doctors that took care of me. My outpatient experience was exceptional and would highly recommend the hospital for care.

Went in due to pain after a fall at home. The er was not busy and I was seen quickly. All the staff…read morewere very helpful, professional and just very nice. I was kept overnight, which I didn't expect, but made me feel listened to. The food was even good. Thank you for the excellent care. Eva Fussell

Lovely, lovely people, can't complain about the way I was treated as an outpatient and the rapid…read moreresults came through within 3 hours. Very pleased. However - and this is a huge however - the main entrance is NOT handicapped-friendly. It's quite a walk from the parking lot to the door for someone with disabilities, and I was disappointed that a hospital is so unaccommodating about that. The layout should have been better thought out, especially considering they walled up the original main entrance that was immediately adjacent to the parking lot. As I said, it's disappointing and quite a burden for people whose walking capacity is limited. But the staff? A solid five stars

My elderly parents received a bill from this institution despite the several insurances they pay…read morefor monthly. No other medical institutions have ever sent them a bill due to the coverage they have. The insurance company even confirmed no bill should have been sent due to their coverage. My mother as well as myself called, emailed, mailed certified letters as well as showed up in person one day to attempt to rectify this bill. With the in person visit we were finally given a direct poc , Trent Tanner, in the business office. Several calls were made to Mr. Tanner with no answer. Several voice mails were left for Mr. Tanner with no return call. This has been going on for almost a year now attempting to make contact with someone that will assist to no avail.

The admins were great, very kind but staff was unorganized and unprofessional. My child missed a…read moremed dose and received one med without my consent.

As outpatient surgeries go, a tonsilectomy is middle-of-the-road in importance, but my four year…read moreold daughter was treated like a queen here at Baptist Surgical Center! Much less intimidating than a hospital (smaller size, more intimate), this well-marked surgical center and rehab hospital is great. Prior to our surgery I'd only been here for heel-sticks for jaundice testing on my newborns. We came in, and I was allowed to come back with her to triage, where they had a special corner for pediatric patients, with a colorful coloring table and a tv/DVD player with lots of cool DVDs to pick from. We watched about ten minutes of Cinderella, when we met our nurses, the anesthesiologist and nurse anesthetist, and our ENT arrived. Everyone was sweet and smiling, and they let her keep on her cute house shoes we brought her in, and she was allowed to have her lovey with her during surgery. They took her back, and they had cherry scented nitrous, and let her fall asleep before inserting a plastic IV into her hand (no needle means less pulling and tugging and bruising, I guess). My mother-in-law and I were allowed to go meet her in recovery, where she awoke to Peg + Cat on WKNO in her own private little pediatric recovery area. She was given a popsicle and iced-down apple juice in recovery, and requested a second (purple) popsicle, which was freezer-burned and gooey but she loved it anyway. We ended up mixing half of it into her juice. About an hour into recovery, we put her PJS on, they removed the IV, and we went home. The recovery nurse was thorough and very kind in describing what to expect, and how to care for her at home. I would recommend this surgical center over and over. If your surgery doesn't require a hospital stay, try Baptist Germantown Surgical Center.

I recently had to come here for a podiatric (foot) surgery, and I was pretty impressed with the…read moreexperience all-around. To start, know that I'm a nursing student, so I'm pretty picky when it comes to my own medical care. I like to know that things are clean, and I like to know what's going on while I'm being taken care of. I got both of these things here. When I signed in, it only took me a couple of minutes before the receptionist asked for payment and gave me information. She was very attentive and prompt, especially considering that it was 0615. After this, I sat back down for about 20 minutes until I was called to the pre-operative room, where I had vitals taken and received preliminary fluids/antibiotics. The nurses in this area were exceptional. Once I told them that I'm a student nurse, they explained everything that they were doing as a way to teach me. It takes a lot of patience for seasoned nurses to do this, so I really appreciated the extra effort on their parts. Before my podiatric surgeon came in, I received visits from the anesthesiologist, CRNA (certified registered nurse anesthetist), and scrub nurse, and they all answered the questions I had kindly and promptly. Post-operatively, the nurses were also great. Answered all the questions my family members and I had and gave extensive discharge instructions. Overall, I feel that this was a great facility. If I must return for some reason, I would not oppose coming here for surgical care.

This hospital saved the life of one of my family members, two times…read more Is this place perfect? No. Could certain aspects of the organization be improved? Yes. But, what else is new? Perfection is a elusive goal and cannot be expected or achieved at all times. That's why it's called the medical arts. The bottom line is that after many months of direct involvement advocating for my family member, I found this medical institution to be full of caring and competent professionals, who try very hard to do their very best. If I ever had to be hospitalized, I can think of far worse places to be.

I recently spent some time at Baptist Hospital Memphis, arriving on a Monday night, and I have…read moremixed feelings about my experience. **Medical Staff:** One of my main concerns was the lack of cohesion among the doctors. It seemed like they didn't communicate well with each other, leading to rounds at all hours without much consideration for patient comfort. This inconsistency was frustrating and affected the overall experience. **Nursing Staff:** On a brighter note, the nursing staff was outstanding. I had several nurses who truly stood out, including Pam, Monica, Sam, Jada, and Michelle. Their dedication was evident, and they made a significant difference in my care. Even the trainee, Autumn, impressed me with her professionalism and attentiveness. While there were a couple of nurses who didn't meet my expectations, the majority were exceptional and really made my stay more bearable. **Housekeeping:** Housekeeping services were also commendable, particularly when Michelle was on duty. Her work ethic and attention to detail were evident, and I believe she deserves recognition, possibly even a promotion, to help train others in the department. **Dining Services:** Dining services, however, left much to be desired. Although the manager, Camille, made efforts to address issues, it felt like some staff viewed their roles merely as jobs rather than a calling. That said, one staff member, Nisha, stood out for her commitment to customer service. She went above and beyond to meet my requests with a genuine smile. **Patient Care Assistants:** I must also highlight the amazing PCAs, Kierra and Jasmine. Their passion for their work was palpable, and their interactions with patients were warm and caring. In summary, Baptist Hospital Memphis has a lot of potential, especially with its dedicated nursing and housekeeping staff. However, improvements in doctor collaboration and dining services could enhance the overall patient experience. If the hospital focuses on these areas, it could significantly elevate the quality of care provided.

The receptionist was courtesy and the check-in personnel was very professional and helpful. The…read morenursing staff wad amazing and so was Dr. Bowden. I was having a colonoscopy procedure and the care and concern was beyond excellent. The entire staff who worked with Dr. Bowden was nice and had great sense of humor. Once the procedure was complete and I was stable. I was then discharged to go home. The care was and follow-up call was professional and I'm glad that my first visit went well. I was very pleased.

Dr Elias and really the whole staff are most incompetent and uncaring people In the healthcare…read moreindustry. They sit on their chairs and ignore their patient. They seem to enjoy making people sit and worry. If you bring your loved one here you will regret it.

They saved my life last yr. I was dying of kidney failure. I was in there about two days, it was…read morethe weekend...maybe that's why the food was so shockingly delicious every day, until Monday, or maybe it's bc I was in the ICU? I came out feeling physically awesome!!!!Thanks guys! Went in feeling horrible & worse than explainable. They were very nice for the most part, of course there were a few "control freaks" in there. There was just one doctor out of all the wonderful doctors, he made me uncomfortable, he come in and tried to be intimidating, but only If my husband wasn't in the room, he was odd, but I hardly even had to see him, he didn't have any specific thing (that I know of) he was a doctor of, other than of the hospital. He was on an "ego trip," (too young for the job maybe) but the rest of them outshined him exceptionally! (there was one guy in the emergency that was really bad about putting the vein thing in. He collapsed my vein big time & said it wasn't a big deal & I didn't appreciate that bc it took a month to heal-so it WAS kind of a big deal lol) But I wouldn't go anywhere else, & I couldn't recommend anywhere else, especially NOT Senatobia. I must add, that the nephrologist they have is absolutely awesome, very informative Dr Chak, & Dr. Wolfe, their heart dr also, they are absolutely bad asses!!!!

By far, the absolute WORST hospital I have ever been to. Their staff in the Emergency Department…read moreare grossly incompetent and dangerous. I would be surprised if they haven't had many deaths and serious injuries happen because of their incompetence. The nurses don't know how to do blood tests properly. The nurses don't know even the basics of establishing an IV. The Nurse Practitioners are next to clueless about basic medical conditions. I don't know what damage they did to my veins through their incompetence, so I am going to have to spend more money and more time going to a vascular specialist to see. Unacceptable on every level.

In short, I do not recommend this medical office. No need to go through a similar experience to…read morewhat I had. Went in for an annual checkup and was charged for something completely different. I attempted to get it corrected as I thought it was obviously a mistake and was disappointed at every level dealing with the bureaucratic system they have in place. A total waste of time given the simplistic and correct solution. To provide detail, I had a yearly checkup and even had my bloodwork done previously to my visit so I could discuss with the doctor during my check up. During my visit I discussed my health in general, I also was able to ask questions about my bloodwork since I already had the results prior to the appointment. During the visit I discussed some allergies I've been having and was referred to allergist. There were no diagnoses, testing, prescriptions provided or follow up visits scheduled, only a recommendation that I should visit an allergist. After receiving my bill, it listed that I was seen as an outpatient and when calling the billing department I was advised this is one of the more expensive ways to be seen. I explained that I went in for an annual checkup and they agreed to send back to the office for recoding. After not hearing anything back for several weeks I reached out again requesting to speak with the practice manager to ensure this would be corrected. After speaking with the practice manager she explained that although it was coded incorrectly, that since I spoke about an allergy I will be charged for the annual check up and an allergy visit as well. She further explains the policy is posted in the room about how yearly checkups don't cover health issues you may have and made it sound like she's helping me out by just charging the additional allergy visit along with my checkup. She also said that I spent 50 minutes with the doctor, it was under 25 minutes. This is such a red flag in itself that the amount of time was extremely exaggerated in an attempt to make me feel I spent too much time with the doctor. I think I understand what's going on, it was not a typical 10 minute visit since I already had my bloodwork and was able to inquire about the results. Very deceptive and unfair not to advise a patient about this policy when the patient expects to speak about current health issues with the doctor during an annual checkup. At the very least, clinics should be required to be explain during checkin if you have an annual checkup that you're not allowed to discuss health related issues without incurring additional charges especially if there is not testing or additional appointments needed. At any rate, a company that charges services that are not transparent should not be trusted with your health. Even with the current state of our healthcare this is a surprise that any company would risk alienating their customers over what would appear to be a straightforward ethical practice. Additionally today I received a voice mail from the billing department that they are leaving the coding as it was originally charged as an outpatient?? $400+ dollars for an outpatient charge for what was an annual checkup. So unethical.

Dr. Robbins is THE best. I'm 32 and have been seeing her since I was 19. I trust her with…read moreabsolutely anything that relates to my health and I am so very thankful to have found her years ago!