Wow! I feel like the best hospital in Memphis for maternal care. I had to be in antepartum for 53…read moredays and everyone was wonderful. All the nurses were very professional. Nothing really to complain about. The nicu is awesome as well!! Took care of baby. Would def recommend this hospital. They actually care a bit more than the other hospitals !

This place is dreadful. I had knee surgery earlier. The surgery center is great. Had to come back…read moreto the ER because of very high fever. My doc was worried about a pulmonary embolism. We waited for 6 hours after results were in. We were there from 7 pm until 3 am to get one test done. I will never come back here ever again. I'd pay more to not come back. Just a complete shitshow and an astonishing example of how awful America healthcare

Upon entry the lobby is very spacious and inviting. The receptionist and check-in nurses were…read moreprofessional and friendly. I was treated like a priority patient and I was well taken care of. I was there for a sleep study, but we soon found out that I was going to so it at home. That made the sleep study just as interesting, because it wasn't hard to perform at all. The technology thats available now is amazing. I just acquired my monitor and dow loaded my sleep study app on my phone. Then viola!

Drove my best friend to get a colonoscopy for the second time in a month. My friend was…read moredisoriented and had difficulty answering questions. I have 8 colonoscopies and know a lot about the procedures. I was confused at some of the questions, so I asked the nurse (Angela) some questions, and she got offended and became rude. My friend has to use Baptist due to her insurance. If I ever need to go to the hospital, it will not be Baptist.

I was scheduled for ankle surgery on 15 June. From intake / reception to discharge I had a great…read moreexperience. After in got in for the surgery, the nurses, doctors, everyone took care of me. My anesthesiologist did great and my orthopedic surgeon was great with my surgery. My experience from start to finish was wonderful and I am thankful for the dedicated and professional staff, nurses, and doctors that took care of me. My outpatient experience was exceptional and would highly recommend the hospital for care.

If I could give zero or negative stars, I would. I got to the ER last week Monday around 2pm. They…read moredid the triage stuff, hooked me up to an IV/painkiller that immediately induced a migraine when I stood up. It was so quick, I didn't initially know if I was about to pass out or if I was, indeed, getting a migraine. I got my CT scan and waited. Waited. And, waited. Just before 6pm, I was told I had an "uncomplicated" appendicitis and they were checking into getting me into a room and when surgery would be. It was getting really cold in the ER so, my husband asked if we could have a blanket or something. NOPE! They don't give out blankets in the ER. Not even with me waiting on a room. So, my husband left to go to a nearby store and buy me a blanket. Around 9pm, a nurse came to get me to say they had a room for me. He brought me up, stopped at the nurses' station, and the nurses there were pissed that I was brought up. Apparently, there was no bed in my room. So, they argued and threatened to report the person who sent me up, while I sat there in pain. They eventually found a bed, put it in the room, and brought me in there. My first nurse that night had absolutely no empathy whatsoever. I think she was probably still pissed I was brought up. After she hooked me up to the IV and gave me a pain killer, my pain skyrocketed. I was crying and writhing in extreme pain. This lasted through the entire night until I was taken for my surgery around 9am on Tuesday. I was begging for relief and all I received was, "I texted the doctor. We can't do anything unless and until he responds." I begged for another doctor, a hospital administrator, someone who could do something. NOPE! Only if this ONE doctor texts/calls back. I was then told that there would be a doctor making rounds the next morning. No specific timing or anything, just whenever s/he gets there. I was also told that is when they will decide if they are going to do surgery. IF! So, not only was I writhing in pain all night, I had to worry about whether or not I'd have the surgery. Fortunately, around 9am on Tuesday, I was taken for surgery (still, no doctor had come to see me this point). And, it's a good thing I did have the surgery because my "uncomplicated" appendicitis had turned into a very infected, leaking appendix (aka no longer uncomplicated). I will never recommend this location to anyone. It was a horrible experience. I've had doctor and lawyer friends who have stated that no one should have been treated this way. I already complained to the hospital and they called. I'm not sure what they were asking when they called but, they "forwarded my message." I never heard anything else. Just terrible experience all around. Never again will I go to this hospital unless it is the last option.

Went in due to pain after a fall at home. The er was not busy and I was seen quickly. All the staff…read morewere very helpful, professional and just very nice. I was kept overnight, which I didn't expect, but made me feel listened to. The food was even good. Thank you for the excellent care. Eva Fussell

Lovely, lovely people, can't complain about the way I was treated as an outpatient and the rapid…read moreresults came through within 3 hours. Very pleased. However - and this is a huge however - the main entrance is NOT handicapped-friendly. It's quite a walk from the parking lot to the door for someone with disabilities, and I was disappointed that a hospital is so unaccommodating about that. The layout should have been better thought out, especially considering they walled up the original main entrance that was immediately adjacent to the parking lot. As I said, it's disappointing and quite a burden for people whose walking capacity is limited. But the staff? A solid five stars

I was there from 4 26 20 to 5 1 20 and there was a lot of things lacking. For instance the nurses…read moredidn't wear watches. There was never paper towels or soap in many of the restrooms. On the 3 to 11 shift Tony is just plain unfriendly and favors females. But Tico who comes in at 3 is very professional and superbly respectful. He helped me make a smooth departure. Chelsey Smith and Sierra Graham came in but didn't speak. Neither did Joyce. They all work in outpatient therapy. Debra Gill is very professional. The cafeteria experience is second to none but they play games with the food. The food and drinks served are great but I do think that they should allow the staff to eat for free. Ashley and Kyle are very friendly. Donald seemed bent on proving that he had a cold. No place in Metro Memphis is a better place to go to when you are a threat to yourself or someone else. Kimberly Rickels is just plain too busy. One of her therapists spent 20 minutes of every hour using the bathroom. The same therapist lost her keys so they searched me.

Do not send anybody to Crestwyn. My brother was there one night and someone beat the sh-- out of…read morehim. They didn't tell me he's was sent to two emergency rooms and I found out through his patient portal the next morning. I flew down to Memphis from VT because my brother was in the ICU for a month with a brain bleed. He was never the same. Went home after rehab and he could no longer walk independently, had constant head pain, and more hallucinations from the stress of trauma. Ultimately, I moved him to VT a month later. He ended up being shot and killed by police as he had a mental health crisis in his home- he was alone with no weapons. I blame this facility for contributing to his death. When I finally received the medical notes from the facility- there were three different versions of what happened at the hospital. They had no working cameras. I complained to the state and since there was no evidence (not sure why head trauma wasn't evidence) it was our word against theirs. I filed a police report. When I did, the police officer told me the facility is a dangerous place. So, no brother, no justice. I beg you to be careful where your lives one goes in Memphis- they are all terrible.

As outpatient surgeries go, a tonsilectomy is middle-of-the-road in importance, but my four year…read moreold daughter was treated like a queen here at Baptist Surgical Center! Much less intimidating than a hospital (smaller size, more intimate), this well-marked surgical center and rehab hospital is great. Prior to our surgery I'd only been here for heel-sticks for jaundice testing on my newborns. We came in, and I was allowed to come back with her to triage, where they had a special corner for pediatric patients, with a colorful coloring table and a tv/DVD player with lots of cool DVDs to pick from. We watched about ten minutes of Cinderella, when we met our nurses, the anesthesiologist and nurse anesthetist, and our ENT arrived. Everyone was sweet and smiling, and they let her keep on her cute house shoes we brought her in, and she was allowed to have her lovey with her during surgery. They took her back, and they had cherry scented nitrous, and let her fall asleep before inserting a plastic IV into her hand (no needle means less pulling and tugging and bruising, I guess). My mother-in-law and I were allowed to go meet her in recovery, where she awoke to Peg + Cat on WKNO in her own private little pediatric recovery area. She was given a popsicle and iced-down apple juice in recovery, and requested a second (purple) popsicle, which was freezer-burned and gooey but she loved it anyway. We ended up mixing half of it into her juice. About an hour into recovery, we put her PJS on, they removed the IV, and we went home. The recovery nurse was thorough and very kind in describing what to expect, and how to care for her at home. I would recommend this surgical center over and over. If your surgery doesn't require a hospital stay, try Baptist Germantown Surgical Center.

I recently had to come here for a podiatric (foot) surgery, and I was pretty impressed with the…read moreexperience all-around. To start, know that I'm a nursing student, so I'm pretty picky when it comes to my own medical care. I like to know that things are clean, and I like to know what's going on while I'm being taken care of. I got both of these things here. When I signed in, it only took me a couple of minutes before the receptionist asked for payment and gave me information. She was very attentive and prompt, especially considering that it was 0615. After this, I sat back down for about 20 minutes until I was called to the pre-operative room, where I had vitals taken and received preliminary fluids/antibiotics. The nurses in this area were exceptional. Once I told them that I'm a student nurse, they explained everything that they were doing as a way to teach me. It takes a lot of patience for seasoned nurses to do this, so I really appreciated the extra effort on their parts. Before my podiatric surgeon came in, I received visits from the anesthesiologist, CRNA (certified registered nurse anesthetist), and scrub nurse, and they all answered the questions I had kindly and promptly. Post-operatively, the nurses were also great. Answered all the questions my family members and I had and gave extensive discharge instructions. Overall, I feel that this was a great facility. If I must return for some reason, I would not oppose coming here for surgical care.

Yesterday I took my 8yr old niece to Children's Emergency Hospital for a traumatic hand wound. I…read morewas met with kindness and professionalism from the moment we entered the hospital. She was immediately taken care of by the wonderful doctors and nurses as well as Kate, Child life specialist, who was very instrumental in helping her stay as clam as possible. I would like to thank the team that helped my niece yesterday from the bottom of my heart.

I was there today, Sept 21st., @ 3:45pm and exited @ approx 11:00pm. When I tell u the clerks were…read moredisrespectful. I hope that I will Never see these people or this hospital Ever! The ones that shouldn't have job ....Registration front desk, X-ray tech and EKG, CNA's, Medical assistants. Ignorant behaviour, ignoring patient questions, not welcoming, unprofessional...there's more but I'm too tired. The ER waiting area, waiting rooms, floors, equipment..GROTESQUE! I expected more...but it's Memphis.

Please be very cautious about bringing a loved one with cognitive impairment or complex medical…read moreneeds to this hospital. My father fell at home, and EMS brought him to this emergency room. Tests were performed, and his wife was told that everything was fine. She was also instructed to stop one of his blood pressure medications, and he was discharged home. The ER staff had been told that he had been weak, had fallen previously, and that this time he was unable to pull himself up. Despite knowing this information, he was still discharged. After arriving home, my father fell again in the garage. EMS was called, and he was brought back to the same ER. This time, he was admitted. Unfortunately, our experience during the admission was extremely concerning. The nurse practitioner/hospitalist repeatedly reminded us that my father was "only admitted because he fell," which made our family feel unwelcome and as though our concerns were not being taken seriously. I also felt that we were treated as though we were ignorant when we tried to explain our concerns. We repeatedly expressed concerns that medication issues could be contributing to his weakness, increased confusion, and hallucinations. Instead of feeling that those concerns were thoroughly investigated, we felt dismissed. At one point, my father was given Ativan, and afterward he appeared extremely altered--almost as though he were in a state of psychosis. We were deeply concerned about his condition and the medications being administered. The hospital then attempted to discharge him home despite our concerns about whether he was safe to return home. The nurse practitioner and case manager suggested that our family find him a facility. We ultimately had to appeal the discharge. Only after that appeal did the hospital become responsible for helping arrange a rehabilitation placement. A rehabilitation facility was eventually identified, but our family was given very little information beyond the name of the facility. We were not given clear answers about how long he would be there, what services he would receive, or what the plan was for his care. The entire experience left our family feeling frustrated, dismissed, and extremely concerned about my father's safety and well-being. We still have unanswered questions about what caused his falls, his weakness, his worsening confusion, and his hallucinations. I am sharing this review because families deserve to know what our experience was like. If you have a loved one with cognitive impairment, weakness, recurrent falls, or complicated medical needs, I strongly encourage you to ask questions, advocate for your loved one, and make sure you fully understand the plan of care before accepting a discharge. Our family came to this hospital looking for help. Unfortunately, we left feeling like we had to fight to get our loved one the care and safety he needed. I want to also, put on record, if the hospital staff documented that they were in constant communication with us, is a lie and the documentation has been falsified.

The receptionist was courtesy and the check-in personnel was very professional and helpful. The…read morenursing staff wad amazing and so was Dr. Bowden. I was having a colonoscopy procedure and the care and concern was beyond excellent. The entire staff who worked with Dr. Bowden was nice and had great sense of humor. Once the procedure was complete and I was stable. I was then discharged to go home. The care was and follow-up call was professional and I'm glad that my first visit went well. I was very pleased.

They saved my life last yr. I was dying of kidney failure. I was in there about two days, it was…read morethe weekend...maybe that's why the food was so shockingly delicious every day, until Monday, or maybe it's bc I was in the ICU? I came out feeling physically awesome!!!!Thanks guys! Went in feeling horrible & worse than explainable. They were very nice for the most part, of course there were a few "control freaks" in there. There was just one doctor out of all the wonderful doctors, he made me uncomfortable, he come in and tried to be intimidating, but only If my husband wasn't in the room, he was odd, but I hardly even had to see him, he didn't have any specific thing (that I know of) he was a doctor of, other than of the hospital. He was on an "ego trip," (too young for the job maybe) but the rest of them outshined him exceptionally! (there was one guy in the emergency that was really bad about putting the vein thing in. He collapsed my vein big time & said it wasn't a big deal & I didn't appreciate that bc it took a month to heal-so it WAS kind of a big deal lol) But I wouldn't go anywhere else, & I couldn't recommend anywhere else, especially NOT Senatobia. I must add, that the nephrologist they have is absolutely awesome, very informative Dr Chak, & Dr. Wolfe, their heart dr also, they are absolutely bad asses!!!!

By far, the absolute WORST hospital I have ever been to. Their staff in the Emergency Department…read moreare grossly incompetent and dangerous. I would be surprised if they haven't had many deaths and serious injuries happen because of their incompetence. The nurses don't know how to do blood tests properly. The nurses don't know even the basics of establishing an IV. The Nurse Practitioners are next to clueless about basic medical conditions. I don't know what damage they did to my veins through their incompetence, so I am going to have to spend more money and more time going to a vascular specialist to see. Unacceptable on every level.

In short, I do not recommend this medical office. No need to go through a similar experience to…read morewhat I had. Went in for an annual checkup and was charged for something completely different. I attempted to get it corrected as I thought it was obviously a mistake and was disappointed at every level dealing with the bureaucratic system they have in place. A total waste of time given the simplistic and correct solution. To provide detail, I had a yearly checkup and even had my bloodwork done previously to my visit so I could discuss with the doctor during my check up. During my visit I discussed my health in general, I also was able to ask questions about my bloodwork since I already had the results prior to the appointment. During the visit I discussed some allergies I've been having and was referred to allergist. There were no diagnoses, testing, prescriptions provided or follow up visits scheduled, only a recommendation that I should visit an allergist. After receiving my bill, it listed that I was seen as an outpatient and when calling the billing department I was advised this is one of the more expensive ways to be seen. I explained that I went in for an annual checkup and they agreed to send back to the office for recoding. After not hearing anything back for several weeks I reached out again requesting to speak with the practice manager to ensure this would be corrected. After speaking with the practice manager she explained that although it was coded incorrectly, that since I spoke about an allergy I will be charged for the annual check up and an allergy visit as well. She further explains the policy is posted in the room about how yearly checkups don't cover health issues you may have and made it sound like she's helping me out by just charging the additional allergy visit along with my checkup. She also said that I spent 50 minutes with the doctor, it was under 25 minutes. This is such a red flag in itself that the amount of time was extremely exaggerated in an attempt to make me feel I spent too much time with the doctor. I think I understand what's going on, it was not a typical 10 minute visit since I already had my bloodwork and was able to inquire about the results. Very deceptive and unfair not to advise a patient about this policy when the patient expects to speak about current health issues with the doctor during an annual checkup. At the very least, clinics should be required to be explain during checkin if you have an annual checkup that you're not allowed to discuss health related issues without incurring additional charges especially if there is not testing or additional appointments needed. At any rate, a company that charges services that are not transparent should not be trusted with your health. Even with the current state of our healthcare this is a surprise that any company would risk alienating their customers over what would appear to be a straightforward ethical practice. Additionally today I received a voice mail from the billing department that they are leaving the coding as it was originally charged as an outpatient?? $400+ dollars for an outpatient charge for what was an annual checkup. So unethical.

Dr. Robbins is THE best. I'm 32 and have been seeing her since I was 19. I trust her with…read moreabsolutely anything that relates to my health and I am so very thankful to have found her years ago!