The appointment was quickly acknowledged and scheduled. Derrick showed up and was very…read moreknowledgeable about the pool and equipment. He solved the problem and was very reasonable. I used him 5 yrs ago and just recently. He fixed the problem this most recent service request within 5 minutes and did not charge me. I am so thankful for a honest person who is also a Christian. Thank you Derrick!

Customer beginning in May. Can't emphasize enough how poor the communication is. I don't believe…read morethey understand that people mostly hire them for pool service because they don't know much about pools. I greenlighted and paid for every recommendation made by them via text. Was told we needed a new actuator, no explanations. Paid for it no questions asked. Received one text about a month ago saying to add water, which I did. Got a text today from them saying they will no longer service the pool because the water level was low the last 4 times they came by. If I knew what was wrong with the pool I wouldnt have hired royal blue to begin with. You would be better off looking elsewhere for pool service. Even the text firing me was so condescending. Not good business.

This guy is a liar and a crook! I made the mistake of paying cash before he had completed the job…read moreand he never came back to finish. When I called just kept promising he would be there today that he was running behind. After 4 days claimed he couldn't be around anyone because he was waiting on covid results but would he here first thing next day. Then when he got his kids situated he was on the way. Another no show! I guess I should have checked his background before hiring him but thought since Leslies referred him he was probably alright. Lesson learned. Hope he enjoys spending my money. What goes around come around!!

From the owner: Weekly pool and spa maintenance. Pool repairs. Above ground services and liner changes. Filter…read morecleans. Drain and Cleans. Beginning of season or pre-party one time cleans. Chemical start ups.

Bill and his wife are the best! I can't believe how fast and beautiful my pool came out. It took…read moreless than a month from breaking ground to completion. They were thousands less than my other quotes and their design was way better. Thank you!

We had a pool installed by Splash Away Pool & Spa in the Spring of this year. The owner, Bill has…read more been in the business a long time and has an excellent reputation. I had multiple companies come and look at the site and give us a bid. Bill was the most thorough, making sure we understood what we would need to do to prep the site, in our case rerouting a septic sprinkler and asking good questions about our needs and big picture plan. He took the information I gave him for the design and quickly got back to me with a quote. While there was no fancy YouTube flyover like I'd got from Method, (which was cool) it did come in at slightly lower price and had a few nice features included in the price. We opted for the UV filtration upgrade, and the price also included color changing lights and a high quality robot pool cleaner as standard components. The quote also included clean up with lawn sprinkler repair, but not any landscaping. Also, he was not scheduling out as far as other companies and could get us in his calendar for a June completion. We met for final design details, tile etc, and signed contracts. Things started off great and they came to cut the hole earlier than anticipated. Immediately the day after, the rebar was in, then came the piping. We looked to be on track for an earlier completion date than expected. I was thrilled and scrambled to transfer funds to cut the checks as milestones were completed. Then the rain hit. Locals know that the April/May of 2021 was a wet one. And with our lot sitting lower than our neighbors, the pool filled a little sooner than planned. Every time it dried out, the rain started again and the hole filled right back up. This lasted a few weeks and I was beginning to get used to a big muddy hole in my yard. Bill and I had a long conversation and although my husband and I had some impatient moments, there was absolutely nothing to be done. Weather is weather. Bill was certainly weeks behind on his pool schedule and I was worried we might get further delayed due to so many jobs being lined up, however, as soon as the weather let up his crew was back fixing things, spraying gunite and then tile, stone, and FINALLY plaster. The finished product was as lovely as I hoped. It is a dream. After I cut the final check they continued to maintain the pool for a couple weeks until we had "pool school" and they handed maintenance over to us. They did a final cleanup of debris, repaired the sprinklers and smoothed the soil. When a leak in a different area of the sprinklers became apparent Bill sent the sprinklers crew back right away, no argument about who might have caused it, (fence crew, lawn mower) just came out and handled it. I am 100% happy with the finished product. We have had countless compliments. The only things that could be improved: 1) I didn't always know what was happening or when. A few times a crew would just show up and certain details such as access to property (especially for heavier equipment) and having checks ready, could cause last minute scrambling. I would've loved more advance communication about what to expect. 2) One of the crews early on, decided to use some bricks to support the rebar structure. The bricks were on a pallet left by our builder to be used for a mailbox and other repairs as needed. 3) More than once a crew accessed our property in ways that was frustrating, crossing sprinkler areas, deep mud, lawn. Since we have landscaping but no fence, this was really difficult to control. Over all though, these problems were minor. We have heard multiple horror stories from others who had pool companies that did shoddy work, disappeared or added charges mid project or went out of business before the warranty period ended. I would definitely use Splash Away again, no doubt about it. If you are here to find out what a pool costs; short answer is $55k and up. Quotes are free, so get a few. Also plan ahead. Companies can book up months in advance, so if you are thinking about this in March, you may not be swimming until Fall.

Excellent customer service, great pool cleaning business, affordable pricing, and well-managed…read morepool. Thank you!

I called Adam out of the blue in desperation after calling 7 or 8 other companies. No one could or…read morewould come and look at my pool. I am not at the house as I moved out of the area and could not do anything myself in person. Adam very kindly chose to go out of his service area (on his day off, no less) to help me in a stressful situation. He performed the services, reassuring me and the future owners that everything was working like it should. He also helped my friend who is watching the house to perform maintenance so we don't have further issues. His prices are fair and he did not take advantage in a difficult situation. He is honest and will do what he says. Adam is the kind of person we as homeowners need working in the service industry. I would recommend him in a second!

Philip was amazing. The pool was in bad shape, Philip made it new again…read more He has went up and beyond on this project. HIGHLY RECOMMEND! Thank you Philip!

Needed help with DE filter. Philip came the next day and fixed our pool problem in short order…read more Very knowledgeable. Very reasonable price for service. We will definitely call them for further service and support.

The absolute worst contractor I have ever dealt with. They have given us deadline after deadline…read moreand all of those have come and gone without work being done. They have been working on our pool for five months and still haven't finished. They don't return phone calls and they have never apologized once for their incompetence. We have talked to other victims (customers) of theirs and they have had similar issues. Save yourself some headaches and find a contractor who cares.

Hands down, this is the worst company to clean and maintain your pool and equipment. The first…read moreperson that they sent out admittedly had only 1 month experience and screwed up the chemical balance of our pool and backwashed straight into our new fence. When we called and asked to have someone else be sent out, we were treated like it was a huge inconvenience. The next person that they sent over said that he had serviced our pool but hadn't. When we called the company to let them know we had security camera footage proving that we were not serviced, they responded with there app trumps our video footage as if we were the ones being dishonest. This company lies and they don't even think twice about lying. Trust me, there are alot of better options out there.

Do not use this company for any of your pool needs. It all started about a couple of months ago…read morewhen they completely fell apart. They "had" some great folks working there but obviously ran them off. Terrible service and still charged me after I canceled my service.

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

I had a service call done about a month ago The tech said he…read morehad to order parts. No problem I called today and no one in store can get me a status until domique return next week This is sad and poor customer service. For 2 reAsons. Length of time And no one can give me a update until mgr returns

They get mad if you have them test your pool supplies and then don't buy their over priced…read moreproducts. You can save a lot of money buying the same stuff on amazon.