I had a wonderful experience at this location, thanks in large part to Demi at the front desk. I…read morewas originally scheduled for an appointment at the Park Road location, but it was unexpectedly canceled just one minute before my appointment time. After calling the Alexandria studio, Demi was incredibly kind, accommodating, and able to fit me into the schedule within the next 30 minutes. Her patience, professionalism, and genuine commitment to providing excellent customer service completely turned my day around. She made me feel welcomed and valued, and it's clear she truly cares about creating a positive experience for every client. I'm so grateful for her help and will definitely be returning to this location. Thank you, Demi!

So after many years they lost me because of a communication issue. Day Front Desk Associate…read moreextremely kind, however the night associate condescending and lack of customer service etiquette. If there is a billing discrepancy please call, email or reach out - or how about when I make an appointment relay that - instead a text is sent which partially summarizes the issue - simply not professional. You strive to be a community business, however treat your community as such. It's been a whirlwind at the front desk throughout the years and I get that but a good retrain is needed for your front office house staff. In this day and age , if you notice something off with a longstanding account give a call, send an email. Your Customer wants you to win but when there is lack of clear communication and just courtesy it makes it difficult to support. 5 stars to the cerologists - they are all great. It's unfortunate that they don't have a strong front do house to support their excellent services.

Had the most amazing facial service experience by Tiffany here. Super relaxing and professional…read more Clean and friendly service. Top notch gem in the Del Ray neighborhood.

Pure Aesthetica is absolutely disgraceful and has no business operating. The staff are rude,…read morecondescending, and completely lacking in professionalism. Their attitudes are hostile, not just indifferent--and they make it painfully clear that your presence is an inconvenience. I am appalled they have any clients at all. If you care about your skin, your time, or basic human decency, stay away. They left my skin irritated and damaged, then had the audacity to suggest it was my fault. The entire experience was insulting and infuriating. Avoid this place at all costs.

Kim is terrific! Salon is clean and all technicians are very good and pleasant.I have been coming…read morehere for many years.

I asked for gel builder and they gave me a gel extension. I was like I don't understand why this is…read moreneeded for gel builder when my nails were long. She kept going even after asking. I was like I would like stiletto shape again she said no almond would be better. I shared the Pinterest inspiration and homegirl gave me idk what this sloppy work is. Poor cleaning of the color and nail art.

Was excited to try the facials here because of all the 5 star reviews, but sadly, my experience was…read morea disappointment. Even before going in, I had a gripe with the website lacking in information and prices - why not just make it easy on your customer and just include that info online?? For those wondering, we paid: - $85 for a facial with enzyme peel and extractions (Twinkle Twinkle) - $85 for European facial (Above the Stars). Was supposed to come with massaging for $110 but she forgot so we got a discount. When we got there, we were invited to a very warm and cozy space, but there was a misunderstanding on the services. I had asked for back to back or simultaneous facials (if possible) for myself and my husband. Sarah said that she could do simultaneous facials, so I took that to mean that there would be two rooms and estheticians on site and we would each have our separate treatments at the same time. But no... instead, it was just her when we got there and she led us both to the same room and said that one could sit in a chair while the other was getting their facial done. This was a bit odd to me, but I went with it... she performed an enzyme peel on my face and then put a mask on, and then my husband and I switched spots. While my husband was getting his first 20-30 minutes of treatment, I sat on a chair uncomfortably scrolling through my phone... not exactly a spa experience. And then we switched back and we each got another 10-15 minutes. It felt very unprofessional, especially at the price you are paying. In total, we were there for 1.5 hours. How exactly does that timing add up when we are paying full price for two services, I don't know. Another gripe - there was a lot of time during the facial spent on preparing and opening things while things "sat" on our faces. That is a huge pet peeve for me when getting facials because I am paying for a full hour of service, so that's what I should get. If there is a mask on my face, you can still be massaging my scalp/neck/hands at the same time. If I wanted to lay down with a mask on, I could have done that at home. Now down to the actual quality of facial treatments - meh. A week later, my face is STILL peeling like a lizard from the enzyme peel. That would be ok except that she had not mentioned the possibility of that happening at all. A few days after, my husband's face looked pretty splotchy, and he is blessed with pretty normal and clear skin to begin with. Luckily, we didn't get these facials before a big event like a wedding or something. And also - none of the products she used even smelled good and the towels were pretty rough. The towels smelled faintly like cigarette smoke to me... ick. Little things, but again, I'm paying for an experience when I get a facial and this wasn't it. Maybe she was having an off day, i don't know. But for us, we won't be coming back and will instead be driving the 1+ hour to Maryland to go the esthetician I know and love.

I was visiting from Germany, and one of my friends recommended Sarah at Cloud 9. My skin has been a…read morelittle off and I was in need of some brow love. I have somewhat combination skin, with breakouts along my cheek and small bumps in the summer. She recommended a microdermabrasion and mask. I've never tried microdermabrasion before but it is seriously the best! Sarah is incredibly knowledgeable and relaxing and I really enjoyed the experience! My skin felt a lot better and I think it really helped! Also, there is some original art that is available for sale in front and it is absolutely delightful! :) I will remember to return the next time I am in the area, for sure! Thank you Sarah for the fun spa day and helping me figure out how to make my brows look amazing lol

First timer here and I'll definitely be back! Services for full sugar Brazilian in 20 minutes and…read morethe conversation was lovely. Impressed with same day availability right before I had a flight. Free parking. All wins to me!

Honestly this place is life changing and all the reviews on Natalie are true, like I really want to…read morebe her friend, book with my girl she will get you through!! Came here after relocating to the area and being a faithful soft wax member at a big chain and let me just say-- this is the best wax treatment for your coochie you could imagine. Found my place, never turning back.

The staff was super friendly and helpful, especially since I am ticklish. My pedicure and manicure…read morelooked super clean, and my skin was soft. They were able to remove my partner's ingrown toenail, saving a trip to the doctors. It's nice to support local businesses, especially since this place just opened under new owners. The price was definitely on the affordable side for good service.

This is a very nice, smaller size space, with gracious and professional staff. I received a…read morepedicure from Stephen -- he is excellent, his work is thorough and relaxing. Sitting in a very comfortable massage chair that took care of stress in the muscles of my back, I sat back, eyes closed, and drifted. Their prices are significantly lower than other salons I have been to in the area. They are conveniently located in Del Ray on Mt. Vernon Av.

5 STARS!!! My daughter and I have been going here for years. From the moment we walk into the…read moresalon, we always feel completely pampered and cared for. The atmosphere is warm and stylish. It's the kind of place where you can truly relax and enjoy being pampered. I have to give a special shoutout to Sophea, who is nothing short of a miracle worker. Not only does she take the time to understand exactly what we want, she also offers expert suggestions that elevate our hairstyles. Afterwards, our hair is always shiny, healthy, and the cut is absolutely flawless. You can tell she is passionate about what she does and incredibly skilled at her craft from the decades of experience. And the head massage when she washes your hair....WOW!! The nail technician is equally amazing. She's meticulous, gentle, and incredibly talented. My daughter's nails turned out stunning, with a perfect shape and polish. Old Town Salon has been our go to salon for years. We always leave feeling confident, refreshed, and we're already looking forward to our next visit. Highly, highly recommend!

Great place that I went to in order to get my eye brows waxed. I didn't have an appointment and…read morejust showed up for a walk-in and they helped me almost immediately. The woman that waxed my eye brows definitely knew what she was doing as well. She saw there were some poorly managed spots on my eye brows upon first glance and adjusted what she did to make them look good. All in all I would definitely go back to the place. Sadly, I am not a resident here in Alexandria and was just visiting friends. If I am back in the area though I will definitely be making a stop.

I've been coming to Bisoux Salon in Alexandria for many years, and I can honestly say I wouldn't…read moretrust anyone else with my hair. Krista is an incredible colorist--she consistently gets my color exactly right, and always takes the time to listen and make adjustments based on what I want. Phil is just as amazing with cuts and styling--he knows exactly how to work with my hair and I always leave feeling confident and put together. What really sets this salon apart is the atmosphere. It's friendly, easygoing, and welcoming, while still being highly professional. You never feel rushed, and they genuinely take the time to address any and all concerns, making sure you're completely happy before you walk out the door. After all these years, the quality and consistency have never changed. If you're looking for a place where you'll be taken care of and truly listened to, Bisoux is it. Cassandra M

Philippe was fantastic! He spent so much time talking with me about my hair and what is the best…read moreway care for it. The cut he gave me looked so fresh and was perfect for me to maintain at home. Finally, he recommended great Kerastase products that transformed my hair! Lovely space, too :)