Order Numbers: 4850, 7015 & 14673
UPDATE…read more
to resolve the below-mentioned issue regarding our hardwood flooring. On August 23, 2023, after several weeks we placed our initial order of approximately 3350 sq ft On September 27, 2023, the order was delivered to our new home. we noticed that the final quote submitted by Jim had changed from Light Rustic to Rustic without our knowledge or authorization. When we brought this detail to his attention, he assured us not to worry about the quote and that he was sure we received Light Rustic White Oak because that is what he communicated to the mill, and further, that Light Rustic is what he saw when he went to Saroyan to check on our order. Only later did he admit that it's possible a mistake was made somewhere and that he'd look into it. After months of back and forth with Jim, a trip to Saroyan in San Marcos to confirm how Light Rustic White Oak is represented onsite, as well as countless conversations and meetings at our house with other wood manufacturers, inspectors, professional installers/ refinishers and countless hours of researching, we felt confident that what we received was not what we ordered. We received a call from Jim saying that "there would be no cooperation from Saroyan to resolve the matter and that we were going to have to do what we needed to do".
Being a single mother in a new home with her four year old and working full time this has been very painful and costly on my wellbeing.
This is when we decided to drive up to Los Angeles and speak to the owners of the Saroyan company directly. We decided if they could show us the flooring we were sold, we would understand. We were then told by the two owners of the company, Saroyan Hardwoods that " I have no idea where this wood came from. We don't have anything like this. shocking as it was to hear the truth, we knew the wood was fraudulent.
Despite the NDA they asked us to sign for a reimbursement of $28,000, I would stil come out of pocket another $96,266 to have that wood installed and finished.
As consumers, we believe that both before and after the wood was delivered, we were guided by false and intentionally misleading information related to the BRAND, quality, the grade, the condition, and the manufacturing process of the wood we thought we were purchasing.
Pictures or raw overage boards in our garage
Accidentally cc'd on an internal email between Saroyan employees admitting the outsourcing and fraudulent flooring.
Exhibit C3:
Here is the final quote, 4850, that was sent to Tait on August 23, 2023 at 5:37pm, that reflects an unauthorized change to the words "Light Rustic" without any verbal or written agreement from us.