I was initially very excited to have found this fabricator. Everyone was friendly, and their pricing was very reasonable. Unfortunately, my experience after installation was extremely disappointing.
When the installers entered my home, they did not put down drop cloths, paper, or any other protection for my newly refinished wood floors. They used a rolling dolly to bring in a large piece of stone, and after they left, I discovered a large, deep gash in the floor.
I immediately brought the damage to Jennifer's attention. Rather than working with me toward a resolution, she insisted that her workers were not responsible. When I followed up to ask how we could make the situation right, I received no response.
What disappointed me most was the lack of customer service after the problem was reported. Even a small gesture of good faith, such as $100 toward the cost of repairing the damage, would have shown that they valued my business and were willing to address my concern.
Unfortunately, based on both the damage and how the situation was handled afterward, I would not use this company again or recommend them to others. read more