Horrible customer service! I have Anderson Windows, Anderson gave me Florance Building to call to…read moreschedule an appointment. I called on May 3rd and was told that the gentlemen that handles the repairs is not in to email him. I did what I was told... 1 week later, I followed up again, left a message and emailed him AGAIN.. NOTHING.... Today (1 month later) I called the store and asked for a manager (they were on the phone). Explained that its been a month and NO ONE has called me back in reference to my Anderson Windows. I was told someone would call me back and so far nothing. I have contacted another company and have scheduled my repair with them. Florance building lost a customer!

Horrible service. Took my $3,500 deposit for kitchen cabinets but never completed the plans despite…read moremy trying over and over to work with them. Then refused to refund my deposit. The manager I spoke with several times (Greg Barnych) is spineless and dishonest. Would tell me one thing on the phone and then never actually follow up or return my call or email. Never intended to be helpful despite telling me what I wanted to hear during numerous phone calls. Stay very far away from this company. Zero integrity.

The service at Tuscano tile was fantastic! Thank you, Jerry, for the great service, and for getting…read moreexactly what we wanted. The tiles arrived promptly and are absolutely beautiful! We really appreciate all of the help, and will be back for any of our future tiling needs.

This place has one single redeeming quality and that is the product. The service I received was…read moreterrible. I don't think they have a computer at all there so prepare to sit on hold while they search for your file if you call with any questions. They were late on my delivery and actually left the pallet of boxes out in the weather for 2 months (I was waiting for my vanity to be delivered) it was frozen solid when it was finally delivered two days after I needed it. Don't think you are paying extra for quality of service when you come here because you wont get it. They need to learn how to treat their customers with respect. :would you recommend going here to a friend? NO, don't go!

Where has this place been all my renovation life??!!…read more It's one thing to plan for a bathroom renovation, it''s another to find yourself having to do an unexpected renovation due to a major slab leak requiring a jack hammer that tears up your bathroom! After looking in all the usual places-Cancos, Old Country Tile, Porceda, Home Depot and Lowes, I could not locate anything that would match my current fixtures and wallpaper...and that didn't cost a fortune or look cheap. I found the Tile Shop after a google search and I am sooo glad I went. Beautiful showroom, great samples and reasonable prices. My salesman was very helpful, tracked down all the different items I needed and got it all delivered within a week. He even spoke to my contractor about some concerns since we were trying not to rip everything out of the bathroom and use some of the items we already had. The good: Great slection Great showroom Reasonable prices Knowledgable staff Good delivery people Takes back full box and single unit items up to 6 months after purchase Bonus-ladies it's in the same shopping center as Homegoods and the new Homsense store!!!! Def. going here first the next time we have a "planned" renovation.

Excellent attention to details and needs of the customer. Staff (Jeff and Tiffany) went beyond to…read moreensure material were sourced in a timely manner, and that they arrived on time for my kitchen to be completed. Recommendations and guidance of materials was spot on, classy and elevated the quality of my kitchen. The value and variety of the tile and other materials were unbeatable! The Tile Shop, commack, NY IS EXCEPTIONAL in service, materials and support

Don't let the name fool you. Anastasio's Landscaping is simply the best for hardscape and landscape…read moredesign on Long Island. Frank Anastasio was personally involved in every aspect of my project. He turned our plain vanilla landscape into a lush paradise w/ many exotic yet hearty plantings and trees that are still thriving 5+ years later. In addition Frank replaced our broken patio and delapidated faux stone retaining walls w/ a a beautiful blue stone patio and amazing hand layered carved stone retaining walls that is the envy of all our neighbors. Frank takes great pride in his work and it shows. Word to the wise call and make an appointment well in advance of your project as he is in high demand. We waited over a year for Frank but we are so happy with the finished product !

Very friendly and helpful crew, everything you need for your building and landscaping supplies…read more Recommend!

I can't express how amazing my experience has been from the moment I stopped in. Dee was busy with…read morea client but took time to get my info and call me back with a quote. She was so kind to extend a generous discount for my husband fdny. Today I went back with no appt and seline took my order. She was so helpful and friendly her recommendations were so appreciated. I can't recommend this place enough!!

Had a 7AM appointment for a tile installation quote. Never showed up. With that being said who…read moreknows if they're a good company if they can't stick to their appointments and communicate with the customer

I've spent a good amount of money here and had trouble multiple times. But the reason I'm giving…read morethis one star is due to the front door I ordered. My wife and I built it from scratch in store. We specified that we wanted the door white. Everything else was just minor. When I received the door (a week later than anticipated), it came unfinished and scuffed up all over. When I went back to the store they did minimal to help me fix the problem or compensate, instead I was shown the paperwork that stated unfinished. That was the workers fault, not ours. Since we built it with an employee why would I need to double check the small details after stating what we would like? I guess that's partially on me. But again, no compensation for the mistake on their end. Worst part is we simply can not afford to return it and go a different route as my house is getting insulated in sided next week. Will not use this place again.

I have used this company for many building projects over 20 years. They are always helpful with…read moregreat prices. The quality of their products are higher than the big box retail. No junk in their store. As far as 1 star because they ran out of product is not fair to them. Sometimes inventory quantities are off in any store or any business.

ended up buying from someone else. Went well here though. Salesmen and staff helpful and we were…read morenot rushed. large selection

If you're looking to order tiles at a reasonable cost, then this is the place. Just pray none of…read morethem arrive broken like ours did, because then you will have to deal with over a month of disorganization, no return calls or e-mails, as well as a lack of professionalism and accountability. This will be followed by empty promises and missed dates for when you're supposed to get your tile over and over again. All the while, they'll blame the supplier. The ONLY reason they're getting two stars is because they finally ended up ordering us a full box (which wasn't in great shape either) and didn't charge us for the extra materials, but I'm still not sure if that was intentional or if they're just so disorganized that they forgot.

Not that I expect great customer service from the fast food of hardware stores but every employee…read morewas in the office screaming and laughing. It sounded like they were having a Chuck E. Cheese party while it left customers to search far and wide in the aisles for their product of choice. After the long search for the item I needed i approach the line to pay and when at the cashier I was forced to stand there due to the cashier not pressing the appropriate buttons to allow me to pay and leave which in turn allowed me to listen to three employees complain about someone that made a return and the item that was not put back because one of the 7 people working did not want to.

What can I say about Harbor freight, I am like a kid in a candy store, the place is loaded with all…read morekinds of household and Automotive tools. You basically have to go in and get what you need and walk right out or otherwise you'll spend your whole paycheck in there. It's just amazing of all the stuff you see that you can use or that you think you could use and you end up buying it It's a great store for the home mechanic very reasonable prices and they always have something for free after a purchase