When I was looking for management companies I wasn't too keen on hiring this company but they had the market cornered at that time and there were no other options. There are now. HIRE ANYONE OTHER THAN THIS COMPANY.
They promised the moon and under delivered in almost every way. The general lack of effort, pride, attention to detail would be comical if it didn't cost me money. They do the BARE MINIMUM and charge 22.5% of revenue. They do lump all taxes and fees in that fee but they do not communicate or explain what is being charged when and why. The documents they send monthly must have been created by a child because they're virtually impossible to make sense of and when you do, if you're like me, you'll need to pull the numbers out and enter them in your own spreadsheet.
If you have an issue (poor cleaning, which is a constant I've learned, landscaping that needs tending to, etc.) and you bring it up to them they will act as though they are surprised or that they'll get it taken care of and assure you that they will make it right. However, I cannot state this plainly enough, they will NOT address the issue. They WILL NOT make it right.
The pool area of my home looks like a tornado ripped through town every time we've come down to stay and they are aware when we book time for ourselves as this must be done through the website they had made in the 1990s. You'd think they'd want to make sure the place was looking good when their clients visit, but no. They clearly just do not care enough to do anything about it. (Yes it gets windy here but not so much so that it would result in the mess that's always waiting for the next guests.)
On top of that remotes will go missing. Garage door openers vanish. Among other stuff. They just expect you to buy replacements with no accountability on their end.
Things do wear out so I asked them to let me know when something breaks or wears out and needs to be replaced, like patio umbrellas or patio furniture pillows which all take a beating in the summer sun. They assured me they would, they didn't. Last time we came down two of the three umbrellas were broken and tossed on the side of the house where they apparently like to throw anything they don't want to address or know what to do with. Apparently the junk yard if full. It's a joke how little they care.
Bottom line. Hire anyone other than this company. They are terrible. read more