My husband and I have been using merry maids for the last few years, with generally favorable results. This time however, we were very displeased. The floors still showed multiple spots where they hadn't been cleaned properly, the kitchen counters had not been touched, and they entered rooms we had asked them not to enter. Additionally, upon their departure, I found one of them had used our restroom and didn't bother to flush the toilet. After reaching out to Carmen and requesting a partial refund, she was unresponsive and we had to follow up with her - still awaiting a response after days. We will not be moving forward with their services. read more

Staff Herly and Reina and the office Carmen excellent customer service. My home looks great Thank you read more

Perhaps I should have read the reviews before scheduling! Made an appt for first time cleaning one week in advance. Appt was scheduled for 4:00 initially and was told they will charge me if I cancel less than 24 hrs. They called me yesterday to confirm for today but for 2pm. Confused as that want my time I rearranged my schedule and agreed to 2pm. I then received another call this am stating they had a cancellation and asked if they could come earlier. I couldn't rearrange my schedule again and now planned company for later today. They said no problem and they'd see me between 2 and 2:30. At 2:45 today I get a call saying they need an extra hour at another house ... I told Carmen that wasn't acceptable as I have comp at coming and already moved my schedule to accommodate them. She hung up and called me back to say the earliest they can come today is 4:45?!?!? What happened to an hour late? After telling her that isn't acceptable and never once did she suggest there was a possibility of a conflict - even with speaking to her earlier today, she said she'd call me back. She now calls back and says a different team will be here but prob won't get there until 4pm. I told her I will not use this company again and she couldn't have had a monthly client but I'm disappointed with the multiple calls to come earlier and now after they were supposed to be here calling to say it's a problem. So I'm charged if I cancel on them in less than 24 hrs so what will they do for me for their mistake... nothing. Her response was she didn't know I was having company ... why does that even matter?!??? You scheduled with me for 2-2:30 today and as of 3 hours ago that was the plan. After telling her how upset I am and that I would be commenting on social media Carmen's response was: well if that makes you a better person go ahead and then hung up on me. Will never use this company or refer them to anyone Poor customer service skills read more

I've been using this cleaning service on and off for about two years. I have used them for bi-weekly and for random regular and deep cleanings. They do tend to be more on the expensive side compared to some of the other services in the area; however their convenience cannot be beat. I can call/ text the girls last minute and they always come when I need them. They are great with pets, I have both dogs and cats and they are mindful and very sweet with them. If you have any issues you can communicate them with Carmen and she'll get it taken care of for you. Besides the higher price the only issue I have had is that it is not always the same people that come every time. Some do better than others and some I can communicate either in English or my not-so-perfect Spanish. Overall I appreciate the usual ease of communication and convenience they offer. read more

Used Merry Maids for first time yesterday. They were able to come to my house within a couple of days notice, they spent 4 hours doing a deep cleaning. They cleaned things I didn't even know could be cleaned. They did an excellent job, will have them back for sure. read more

Had an appointment today and they were a no show. When I called I was told I was not on the schedule. I called weeks ahead of time since my daughter was getting married this weekend. I received a call back saying yes I had made an appointment but it was never put on the schedule. She offered for them to come later in the day but I had wedding things to do and wedding guests arriving that evening. So I wasted my day waiting for them and cleaned my own house read more

I used their services to clean a very small 2 room apartment. They were there for 2 hours and charged $185. I found dirt and cobwebs after they left. Called to complain and the supervisor came and promised they would return on Saturday but they were a no show! read more

DO NOT USE!!!!! They will quote you one price and charge you another! I was quoted $190 and changed more than $100 more than that! Not to mention that the company was nearly 2 HOURS LATE! Completely unacceptable. Please do not make my mistake, this company is neither honest or punctual. read more