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Merrick T. Michael, MD

5.0 (2 reviews)
Closed • 8:00 am - 5:00 pm

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Physical therapy

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Precision Spine Care - Tyler

Precision Spine Care - Tyler

2.5
(22 reviews)
1.5 mi

I'd give five stars if the billing process hadn't been a total cluster lasting five months &…read moreculminating in me (a medical billing rep, myself) telling the billing supervisor exactly how much of a mess their process was, how it was billed incorrectly, how the attempt to correct this (I called in January to inform them that they had billed incorrectly & they stated then that they would refund the money to Medicare, reverse the charges to Medicare & would bill Veterans Choice like they should have in the first place.) was done incorrectly & how rude the customer service rep & the rep's supervisor were. The first 2 claimed the issue stemmed from their software limitations but were, in fact, errors made by humans. The statement we received also mentioned sending the account to collections even though 1) the account was marked current and 2) you can't collect from the patient if you have screwed up the billing - that's not how it works. Statements are a mess. Line items do not match up with the dollar amounts & actions attributed to them. (Ours says VA paid & was refunded but it was actually Medicare that paid & was refunded.) The date of payment was stated as two days after the refund - not sure how you refund money you hadn't received yet. After a total of 2.5 hours on the telephone trying to clear up the mess the billing supervisor conceded that the process had been botched & the attempt to correct had been botched (tho the rep had good intentions) & that it did, in fact, need to be addressed. Several hours after the call ended the billing supervisor called me to tell me that she had actually called Veterans Choice office personally & that they had received the corrected claim. I wish the gal in January had asked her superiors for help in correcting the errors. This all could have been avoided. The experience that we had in the office was stellar. Great consult with the doc. Friendly, knowledgeable staff. Helpful referrals person. (Denise was AMAZING at helping us navigate the Choice Program for the first time.) The surgery itself was great. The surgeon was great. PT was great and very caring considering he's an amputee & cannot ambulated as their average patient can. Hospital nursing staff was great except for the person "assisting" my husband out of his room upon discharge on Christmas Day. I was attempting to gather all of our belongings and she was barking at us to get going. We literally had 15 minutes from the time we learned he'd be discharged that day to him getting in the vehicle to head home. It felt like it was a mass exodus because they were short handed due to the holiday. (They discharged 90% of their patients at the same time as my husband.) I had been documenting his output of fluids and blood for two days already so it's not like they were overworked with him. They came in to give meds 3 times a day &checked his vitals at the same time. I helped him w/everything else that they normally would have. My husband is an amputee who had just had back surgery so I needed to make sure he was safely getting prepared to go (getting him dressed, getting his brace on, making sure he used the facilities before the drive home, etc.) while making sure I had all of our belongings. I've never experienced such treatment from any hospital staff before at any hospital discharge. (Including the VA!) To say we felt rushed is an understatement. Our first night home he spiked a fever so I called the hospital who told me to give him Motrin. (One, he has Addison's Disease so a fever can be a sign of adrenal crisis and two, Motrin is not recommended after back surgery as it can hamper bone healing.) I feel like if it had been any other time but the holidays none of this would have happened. Bottom line, the docs are great and know what they are doing. Don't have surgery around holidays and stay on top of the billing to make sure it's done correctly. (And hope you don't get the same lady that we did to bum rush you out upon discharge.)

I was happy with my doctor at the Tyler office, which was why I drove 11/2 hours to my…read moreappointments. I cannot say the same for the front office. The communication with patients is not acceptable and leaving a voice message which is the only option available, does not mean you will get a return call. This was my experience more than once. At the present, I have been trying to have my records transferred since May 12. Again, speaking to a person is not an option and saying they will call back in 72 hours is not true.

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Duane L. Griffith, MD
Duane L. Griffith, MD
Ellisiv Lien, MD
Ellisiv Lien, MD
Austin Harper, MD

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TODD M. RAABE, MD

TODD M. RAABE, MD

4.0
(1 review)
0.0 mi

Dr. Raabe is a compassionate competent surgeon. I dreaded having spinal surgery but when other…read moretreatments failed and it was the final option, I wanted only Dr. Raabe to do it. The problem is, he uses a PA ( which I saw in his office before I was allowed to see him) and my insurance was used and processed with no problems. When they told me she would be assisting in surgery I thought nothing of it because is already seen her. Imagine my absolute shock when I got a bill saying I owe 32,000$ for her devices because she's actually out of network! Also, Dr. Raabe ordered some anti blood clot-leg devices and they were denied by insurance -an almost $8,000 charge to me. When I called his office about this his assistant told me the hospital issued them so I had to appeal it through them. Turns out that's not true. I talked with my insurance company and they contacted Dr. Raab's office and the office is now appealing both of these things. I cannot afford 40,000$ and hope the doctor and insurance company will do the right thing. There was no indication his PA was out of network and I wasn't given the option to refuse the leg things. I would still suggest Dr. Raabe alone because my back hasn't felt this good -ever

From the owner: Azalea Orthopedics is on the cutting edge of orthopedic care in East Texas. Since the early 1990s,…read moreAzalea Orthopedics has been an active part of the expansion of the East Texas medical community to meet your needs. We have formed a team of physicians and surgeons who are subspecialists to assure the highest quality care.

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3414 Golden Rd. Tyler, Texas

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3414 Golden Rd. Tyler, Texas
Wupperman Patrick, MD - Azalea Orthopedics

Wupperman Patrick, MD - Azalea Orthopedics

2.3
(3 reviews)
4.0 mi

A couple of years ago, I had a complete shoulder replacement. After being referred to Dr. Wupperman…read moreI started the process of seeing what my options were. I saw his PA, Jonathan Redwing. for several visits and this young man absolutely knows his business. I only saw Dr. Wupperman as I was getting closer to having surgery so he could evaluate what I would need as I have a small frame. Surgery was scheduled, and I had the replacement. I did several weeks of physical therapy and am happy to report, my recovery is almost 100%. I could not have asked for the results to be any better. I also saw him several years ago when I fractured my leg. When it appeared that my leg was not healing, he did not hesitate to send me to someone else to see if something was being overlooked. If you are faced with having surgery, I would not hesitate to recommend Dr. Wupperman and his staff. I am sorry for the negative reviews, but they were made several years ago. After my surgery, I had a prescription for pain medication. I only took it for a few days before I started weening myself off as I had had a bad experience with taking it which ultimately required surgery. That stuff can do bad things to you if you are not careful.

I would not let this so-called doctor operate on my dog. He talks up his surgeries and makes you…read more think he is the best of the best. He tells you how bad off you are, which you already know, but refuses you pain meds even if your surgery is weeks away, and forget about "service after the sale." No next day phone call to see how you are doing and even though he knows it will take several weeks for you to mend, you have to practically beg for pain medication then and he will only write you an RX for #30. He is so paranoid about giving out pain meds, you are left to suffer.

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Wupperman Patrick, MD - Azalea Orthopedics
Wupperman Patrick, MD - Azalea Orthopedics
My goal in sports medicine is to return athletes to their current (or higher) level of function as soon as posible.

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My goal in sports medicine is to return athletes to their current (or higher) level of function as soon as posible.

Merrick T. Michael, MD - orthopedists - Updated June 2026

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