I love the fact that there's a local cake shop that I can go to to get special items and things…read morethat I need on a regular basis. They have super friendly service and are very accommodating as far as if I need something to be ordered. Thank you.

So helpful and friendly. I'm so glad we have a cake supply store in town now. Both times I have…read morebeen it's been a great experience.

Phenomenal customer service by Matthew. Went above and beyond. We came from out of town for an…read moreevent and critical items were missing for a huge event. Matthew was SUPER accommodating. Life saver with a buzzer beater for the WIN!!

I would say that this place has everything. But it doesn't. It has a lot. But not tons of…read morebartending stuff like other restaurant supply warehouses I've been to. I have to say that I didn't find whatever it was. I was looking for. I did have a random list. But I did leave with some other things I didn't need so much. I'm supposed to bring my business license when I go back, but I don't think I would need to go back. I'm not saying this place is bad. It's just not for me.

We had such a good experience here!! My husband brought me here because of the variety of…read moreseasonings and my oh my did they have so many and according to the girl Who helped us they had many more coming! Although I unfortunately forgot her name she seems to be there often, she was so friendly and informative! Earned some loyalty from us!

This store is amazing and it's run by a great group of people. Britteny and Cody answered all of my…read morequestions (there were lots) and helped me pick out this amazing Yoder 640s smoker. I can't recommend them enough. They also have lots of awesome accessories to get you started and over 1,300 different types of seasoning. Will only be coming here for all of my BBQ needs.

I wish I could give this company zero stars Called to…read moreconfirm my refund was processed and surprise surprise it was not UNBELIEVABLE!!! DO NOT RECOMMEND!!!

I have a mixed review because I dealt with several factions of this company in the process of my…read morepurchase, delivery and installation. Sales went smoothly. There was a problem with delivery and installation. Dryer couldnt get hooked up because Urners delivery guy said it was the wrong guage valve. He went about installing the washer. But that didnt end up working, and gave an error code that it was not getting water. Installation tech did not wait to verify the washer was working. The sales people at Urners were kind enough to send a tech at their cost to check the washer after I figured out it was not working. Fixing the dryer connection would be my cost, no problem. Urners' contracted tech came a week later. He did not check the problem. He decided what the most likely problem was and said he would not pull out stackables until he had the part he imagined he would need. I paid a guy to come fix the dryer connection. He came the day after the Urners tech. He was kind enough to take a look at the washer connection. He found that the Urners' guy had not even turned on the water to the washer. He turned on the water and it works great now. So mixed reviews. I think the people in the office have a customer service ideal. But the folks in the field seem to call the shots according to how hard they feel like working that day.

This is such a nice store!! All of your baking needs met at once. The fillings for cakes are…read moredevine!! Customer service is the best!!

I called to get prices on some lumber pieces that I am having a hard time finding. They said they…read morewould have to order it, so I asked what the prices would be. He whined that he would have to order it and get prices. He basically would not help me. You lost a customer.

If I can give this company a 0 I would. In all my years of working in construction I have never…read morecome across a more unprofessional company as this one. Absolutely terrible customer service, communication, professionalism and care for their customers. communicating with this company was difficult as anytime you call it seems the person you're looking for is never around. Then emails take days to be responded. My overall frustration grew when I would arrive home one day to see the lumber order from them completely in the middle of my driveway. Not a simple call ahead was given to give us time to prepare or instructions on where to leave the material. I called Tim Hernandez the representative who was helping me and he was not helpful and told me I will have to figure it out on my own. Brian the manager was just as unreliable and is simply one of the worst persons I've encountered in dealing with a customer. I really hope all contractors and even normal customers looking to get lumber and truss is from this company see this review and stay away. The inconvenience of dealing with a company like this is not worth it. Do yourself a favor and contact another truss company in town because where's dixieline you're going to suffer.