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    Mercy Medical Centre

    1.0 (2 reviews)
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    4 months ago

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    2 years ago

    Worst emergency experience, we've been here for 12 hours and my mom is disabled, this is unacceptable

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    Mercy Medical Center

    Mercy Medical Center

    2.1(39 reviews)
    0.2 mi

    Mixed feelings but more positive than negative…read more Not going to go into details about why I was here but wanted to give some feedback about my experience. *The patient parking lot desperately needs to have the lines repainted. Multiple cars taking up two spots. *For coming in on a late weekend morning the service was quick for what needed to be done. In and out of the waiting room a couple times but not a long wait. When the sun is shining through the windows the warmth of a winter day feels nice. *When finally taken into the ER the service that was provided for my partner was very well. She was highly concerned from previous visits at her own medical places that when drawing blood she was getting pricked multiple times because they couldn't find the vein. She requested an ultrasound which the person who conducted it did it in the first try but wasn't completely successful but it worked enough. The main care taker, Emma?, was fantastic and made my partner very comfortable. I gave her that feedback which cheered up her day. *I noticed on the drapes around the bed where I was sitting had some stains on them. I brought it to Emma's attention and she said she would have the cleaners take care of it. I typically don't need to go to hospitals. I'm what they consider "boring " which is good. But I would come here if I needed immediate attention for something.

    Try another hospital other than Mercy Emergency Room. Unless of course you like to be degraded and…read morelisten then I'm talk about you behind the counter saying that you're faking. And then have a doctor that doesn't follow the protocol for an existing ailment of 20 years. Instead gives you an experimental medicine with side effects that left me unable to move or barely speak and my body went into tremors. And no one bothered to even check on me. I ended up going home still dehydrated and the medicine that she gave me in my arm which was called Risperdal or Risperidone is actually used for schizophrenia and if you look up the side effects I managed to get most of them! She put it in my arm directly to the arm that I had rotator cuff surgery on and it froze the muscles in my arm and I'm still in pain as of today. Also caught some horrible virus from the waiting room as they sat me out there in front of everybody as I was gagging and sweating and throwing up, my immune system is already compromised and this gave me an illness that also attacked my husband and my daughter, I don't know if it was covid or what but the pain through our backs was like a stabbing knife along with all your other flu-like symptoms. I used to trust this Hospital but because of this one particular doctor which whom I am filing Mega amounts of complaints against, I'd rather die than go back there.

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    Baystate Children's Hospital

    Baystate Children's Hospital

    2.4(38 reviews)
    0.7 mi

    I see that there are a lot of not so good reviews for this place but my experience here was great…read moreand even in the past, was great. I have been here a handful of times for my children. For me it's a hike. It's about 1 hour away. But this place by far exceeds Harrington Hospital in Southbridge Ma. Upon entering the building was noticeably very clean for such a busy public place. I couldn't believe my eyes. The staff here is friendly and they made a great team. Upon entering the Children's ER everyone that came in to help out our boy was amazing at listening to what we had to say. They all communicated well. They worked together great as a team. They were much faster than I've ever seen in any ER. They actually had empathy for my child and worked hard to get him comfortable. Each doctor that we saw was right on it. We are on night two of my son being hospitalized and still we are impressed with the care we are getting. I will update here if need be. But where we live in the sturbridge area, Southbridge's Harrington Hospital is Rubbish. Apples and oranges. We're very pleased with Baystate children's hospital so far!! Updating nearly a month later: Still we are so pleased with the service we got. My son had 2 follow-ups with another doctor not on campus of the hospital and the care my son received was fantastic. The doctor explained everything to my husband and didn't leave us with any question.

    They helped us with my little girl when she needed them. She made friends with all the nurses and…read moredoctors while we stayed a week there. Deffinately would recommend them for children emergency and health care.

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    Family Care Medical Center

    Family Care Medical Center

    2.8(10 reviews)
    4.6 mi

    Last night, while walking on my treadmill, I decided to increase the speed and do a little…read morejogging. After about one minute, I experienced a sharp pain that felt like an electrical shock shoot down the length of my left arm. I have never experienced anything like it before. So, figuring it's better to be safe then sorry, I decided to go to the Family Care Medical Center on Allen Street in Springfield, which does urgent care. They are administered by Trinity Health, of which I am a member, so they have access to my medical records. I looked them up online and it said they were open until 7 p.m. Well, I got there at 5:30 p.m., and the doors were locked and the lights were off. But the sign on the door said their hours were from 9 a.m. to 7 p.m. So I called the phone number on the door, and a woman answered. I asked her why they were not open, and she replied that all of their appointments for the day were full, so they weren't taking anybody else and closed early. So I said to her, ""I thought you were an urgent care facility that accepted walk-in patients?" She said, "We are, but we're short-staffed and don't have anybody to look at any more patients." She said they suggest that patients go to the emergency room. I told her, "The reason I came here is because I don't want to spend all night sitting in an emergency room!" It seems to me that if you are an "Urgent Care" facility that takes walk-ins, and you advertise that you are open until 7 p.m., you should stay open until 7 p.m. in case somebody shows up needing urgent care ... even it it's at 6:55 p.m.!

    Dr Helfand has been my primary care doctor for over five years now. I have never met a Doctor who…read moretruly cares about his patients more than him. After a bad car accident in 2011 and 3 surgeries later I tried to contact him but he was on vacation. He called me from his cellphone from across the country. He Also emailed with me back and forth until he was able to see me in the office. Some of my injuries had me in his office at least once every couple of weeks for at least a year. He never got frustrated with me and has been amazing. I could never thank him enough. The staff is also awesome. Always friendly and positive.

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    Mercy Medical Centre - medcenters - Updated May 2026

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