I've had to go to this facility for an MRI several times and each time have been made to feel very…read morecomfortable. From the desk staff to to the technicians everyone has made me feel at ease. MRI'S can be intimidating if you don't know what to expect so having someone to talk you through it is very important.

Their billing department is an absolute nightmare. They billed our insurance wrong for a procedure…read morethat was covered and then years later hired a debt collection company to go after the money that should have been paid by insurance. After that mess got straightened out and the bill got correctly submitted to insurance and we paid the balance owed to the debt collector, they are now trying to bill us for the money that we already paid to the debt collector that they hired. I would not recommend going here unless you want year of financial headaches to follow.

Prompt and nice. Staff are friendly and helpful and make you comfortable and make sure you are…read morequickly waited on.

Greater Springfield MRI was awesome! From start to finish, they took care of me as if I were…read moreroyalty! The technologist eased my concerns and made me feel right at home. The staff was professional and courteous. The open (wide) bore MRI took away my fears. I would highly recommend this service!

I had an appointment get an MRI today at Greater Springfield MRI located in the Mercy Medical…read moreCenter in Springfield, MA. I have been going to that location for MRI's for about 40 yrs. even before Greater Springfield MRI started there. I have Multiple Sclerosis and a few other health problems, usually get a minimum of one MRI per yr., sometimes more than one. I've always said good things about GSMRI and the tech who has done my MRI's for several yrs. I've battled with doctors who have preferred I get an MRI somewhere else, but I've stuck with GSMRI. For several decades now, GSMRI has made a tidy sum from my health insurance provider. Today made a difference in how I will speak of GSMRI. I arrived for my appointment a half hour early. Waited in the reception area for 15 minutes, no one was at the desk. A woman finally showed up. I gave her my ins. cards and ID and she proceeded to ask me "if I knew what medications I take". My answer to that, "Of course I know, do you think I'm an idiot?" Next, handed me a form, telling me what had to be filled out. After filling out the same form for about 4 DECADES, No Instructions Were Needed, thank you. Part of that form, on one skinny little line, "list all surgeries". I've filled out such a few times but stopped doing that about 20 YEARS AGO. No one has ever mentioned or complained when I told them I've had a few surgeries going back to the 1970's but have had none in recent years. Today was different. The woman at the desk gave me an argument. "You've got to list ALL surgeries!" I told her I haven't listed surgeries for many years; NO ONE has said a word about it. Next, someone else came out, told me I had to list surgeries. I said that was ridiculous and I wasn't going to list them. Next, original woman leaving for lunch, said a tech would be out to speak to me. A short time later, a tech appeared, asked "what's up, what's wrong?" and proceeded to tell me, "Each time you come here you are given this form, you answer all questions (which I did) and, you list ALL surgeries and you sign it. I repeated what I have said here, "I haven't listed any surgeries for many years and no one has said a word about it." I told her I had been there for an MRI December 18, 2025, a little less than three months ago, had checked off all needed boxes and, DID NOT LIST ANY SURGERIES. She skipped over what I said and went right back to repeating that EACH TIME YOU COME HERE YOU FILL OUT THIS FORM AND SIGN IT AND YOU LIST ALL SURGERIES. I told her to SHOW ME the form I filled out in December/2025, there would be NO surgeries listed on there. And possibly SHOW ME the form I filled out when I went there for an MRI in October of 2025, there would be NO surgeries listed on that one either. And another MRI, September 18, 2025, there would be NO surgeries listed on that form either. Apparently, she had no interest in looking up forms I filled out for previous MRI's that NO one at any time mentioned or demanded that any surgeries had to be listed or, she just felt like speaking to me as if I were a bad child and I was going to do as I was told, or else!! Our "conversation" ended with her telling me that I either list all surgeries or I could cancel my MRI for today. I said, "Cancel the MRI" and I left with her voice calling out, "Have a nice day." The surgeon who ordered the MRI will be disappointed, he wanted me get the MRI at Baystate in the first place but, I argued, told him, GSMRI is a great place, been going there for many, many years, nice people there (or so I thought). Eventually, everyone screws up. That nasty young woman changed my opinion of Greater Springfield MRI in a matter of 30 seconds. Do they keep past forms? If so, SHOW ME! It became of matter of principle.

Mixed feelings but more positive than negative…read more Not going to go into details about why I was here but wanted to give some feedback about my experience. *The patient parking lot desperately needs to have the lines repainted. Multiple cars taking up two spots. *For coming in on a late weekend morning the service was quick for what needed to be done. In and out of the waiting room a couple times but not a long wait. When the sun is shining through the windows the warmth of a winter day feels nice. *When finally taken into the ER the service that was provided for my partner was very well. She was highly concerned from previous visits at her own medical places that when drawing blood she was getting pricked multiple times because they couldn't find the vein. She requested an ultrasound which the person who conducted it did it in the first try but wasn't completely successful but it worked enough. The main care taker, Emma?, was fantastic and made my partner very comfortable. I gave her that feedback which cheered up her day. *I noticed on the drapes around the bed where I was sitting had some stains on them. I brought it to Emma's attention and she said she would have the cleaners take care of it. I typically don't need to go to hospitals. I'm what they consider "boring " which is good. But I would come here if I needed immediate attention for something.

I had another wonderful experience on my colonoscopy with Dr Joanna Sampson today with the rest of…read morethe great team of Mercy hospital ENDOSCOPY unit . Thank you especially to Filipina nurses Chali / Fe and Leah ; nurse Cathy , the very skilled IV male nurse ( forgot his name and anesthesiologist ( forgot his name too)and even Wayne the w/ chair transport staff who took me all the way down to the parking lot . You all made my experience there today so comfortable and smooth / easy.

In honor of National Nurses Week, I hereby nominate Shriners Hospital for Children in Springfield,…read moreMassachusetts and all other Shriner Hospitals for Children - I bestow coveted NURSING STAFF AT SHRINERS ROCKS award! On a personal note, my daughter is a Nurse at the Springfield Shriners. Since her young age of 4 she has wanted to be a Shriners Nurse. A friend of hers was a patient and she accompanied her friend and parent for a well visit and physical therapy. She was awe struck and with the continued influence of our family members in the Nursing field, our daughter made her dream come true in 2018. It's one not the smaller Shriner Facilities, but every one of them is staffed with kind and compassionate caring individuals. Many of whom work part-time due to budgetary constraints being a non-profit, so these professionals need to supplement their incomes by working per-diem at other Healthcare facilities. It's takes a special person to juggle and remain grounded caretakers. Our daughter has shared some very heart warming stories about the patients and their families situation. Each being unique from the other. I wish I could go into further detail, but out of respect of each patient I can't. Please trust me when I say, the Shriners organization in Springfield, Massachusetts works miracles, as does all of their other Hospitals. Happy NATIONAL NURSES WEEK Shriners and all others!

I am a volunteer driver I take Amish children to the Shriners in Philadelphia Pennsylvania and…read moreSpringfield Massachusetts occasionally Boston these guys are just fantastic the care they give these children at no charge is exceptional they just gave a child I took down there today a stroller that is probably 1500 or more dollars custom made for him I will donate to them at every opportunity and probably put something in my will for them