Holyoke Hospital is my parents preferred hospital. Even though we did wait 7 hours in the ER but I…read moreunderstand. I wish this could reach someone higher up in the hospital. My mom's nurse Alicja provided outstanding, above and beyond care. The way she cared about her and was just so kind. Everyone should follow her example. Thank you from the bottom of my heart.

I've been a patient there for 10 years. I go there for my cancer treatment. I received a bill…read moredated back to 12/22025. Included in bill is a charge from 2021. Supposedly to old to contest. Come on who's fault is that. There is $592 in unpaid bills. I have a new insurance so I wasn't sure what the charges were going to be. Very disappointed.

My entire family has been with South Hadley adult medicine for about seven years, with my husband…read moreand son regularly, seeing Dr. Faye and my daughter and myself seeing Teresa Lind. We have had nothing short of amazing, personalized, and caring attention from both Dr. Faye and Teresa Lind, weather routine physicals, an illness, office visit or a few things that quite frankly were more serious. They are absolutely wonderful, as our the nurses, who always call back with guidance the same day, if not within hours of my message. I don't write tons of reviews, but know how frustrating and disheartening. It can be to look for a good GP, haven't gone through that myself eight years ago. Thank heavens we landed at South Hadley adult medicine - I cannot recommend highly enough.

Dr. Leombruno is by far the best Primary Care doctor you could ask for. He is kind compassionate &…read moretruly cares about his patients. The wait time is very reasonable, and the entire staff treats you with respect. They really do their best to assist you with your needs. If I could give more than 5 stars I would.

My mom stays at Western Mass Hospital. She has been there for at least 7 or 8 years. The staff are…read morereally amazing to her and the other residents. They make sure she stays active, by doing activities like bingo and having movies on Sunday. They were even able to take her to the Big E. I am really thankful that there are people out there that can take care of my mom. I know I could not and appreciate those that have the ability and patience. Its a huge relief to me.

I came into the emergency room on Monday and I'm still here despite being admitted and without food…read moreor drink for the same length of time. You deserve better. This is a place to skip.

Heart failure. I spent the first 24 plus hours on a cot in the hallway of the ER. I was refused my…read moreneeded medication ( nebulizer for my breathing) because as they said they could not give it to me as I was not in a room . I had difficulty trying to flag a person down in order to get to the bathroom. After I finally got to a room I had to be moved. They had brought a patient in who was positive for COVID. I also had to ask for the welcoming package soap wash cloth etc. When it was time to be discharged I told them I could get a ride home the following morning but that was not fast enough for them. They ordered an ambulance service to bring me home without pre approval . This caused more billing problems. All in all I would say this was not one if better stays there

This place is absolutely horrible! You can only make an appointment by my chart if it is working…read more They never answer the phone. No one is nice except for Dr. Malik . Do not see the PA Luciann unless you want to be bullied! My daughter will not go back because she is afraid of her! Luciann misdiagnosed my broken foot and I walked on it until it fused together. I made another appointment, and she was scolding me for not doing my stretches. I went to NEOS , and they couldn't even believe it! Recently went back for neck pain, and she was acting like a drill Sargent! She bashed my dentist for his diagnosis approximately 4 times. She kept throwing question after question at me, and I felt like a child. She stopped and just stares in my face. This lady is horrible, and I have never felt to uncomfortable in my life. She never greets you, never says anything just walks out. If I wasn't in a full panic attack when I left I would of told her off. She absolutely has no respect, or dignity. Shame on Luciann.

Shameful!!!! I waited for an hour to speak to someone. Then was hung up on. MyChart is a joke and…read morecan't even schedule an appointment. F U!

I see that there are a lot of not so good reviews for this place but my experience here was great…read moreand even in the past, was great. I have been here a handful of times for my children. For me it's a hike. It's about 1 hour away. But this place by far exceeds Harrington Hospital in Southbridge Ma. Upon entering the building was noticeably very clean for such a busy public place. I couldn't believe my eyes. The staff here is friendly and they made a great team. Upon entering the Children's ER everyone that came in to help out our boy was amazing at listening to what we had to say. They all communicated well. They worked together great as a team. They were much faster than I've ever seen in any ER. They actually had empathy for my child and worked hard to get him comfortable. Each doctor that we saw was right on it. We are on night two of my son being hospitalized and still we are impressed with the care we are getting. I will update here if need be. But where we live in the sturbridge area, Southbridge's Harrington Hospital is Rubbish. Apples and oranges. We're very pleased with Baystate children's hospital so far!! Updating nearly a month later: Still we are so pleased with the service we got. My son had 2 follow-ups with another doctor not on campus of the hospital and the care my son received was fantastic. The doctor explained everything to my husband and didn't leave us with any question.

They helped us with my little girl when she needed them. She made friends with all the nurses and…read moredoctors while we stayed a week there. Deffinately would recommend them for children emergency and health care.

Mixed feelings but more positive than negative…read more Not going to go into details about why I was here but wanted to give some feedback about my experience. *The patient parking lot desperately needs to have the lines repainted. Multiple cars taking up two spots. *For coming in on a late weekend morning the service was quick for what needed to be done. In and out of the waiting room a couple times but not a long wait. When the sun is shining through the windows the warmth of a winter day feels nice. *When finally taken into the ER the service that was provided for my partner was very well. She was highly concerned from previous visits at her own medical places that when drawing blood she was getting pricked multiple times because they couldn't find the vein. She requested an ultrasound which the person who conducted it did it in the first try but wasn't completely successful but it worked enough. The main care taker, Emma?, was fantastic and made my partner very comfortable. I gave her that feedback which cheered up her day. *I noticed on the drapes around the bed where I was sitting had some stains on them. I brought it to Emma's attention and she said she would have the cleaners take care of it. I typically don't need to go to hospitals. I'm what they consider "boring " which is good. But I would come here if I needed immediate attention for something.

Try another hospital other than Mercy Emergency Room. Unless of course you like to be degraded and…read morelisten then I'm talk about you behind the counter saying that you're faking. And then have a doctor that doesn't follow the protocol for an existing ailment of 20 years. Instead gives you an experimental medicine with side effects that left me unable to move or barely speak and my body went into tremors. And no one bothered to even check on me. I ended up going home still dehydrated and the medicine that she gave me in my arm which was called Risperdal or Risperidone is actually used for schizophrenia and if you look up the side effects I managed to get most of them! She put it in my arm directly to the arm that I had rotator cuff surgery on and it froze the muscles in my arm and I'm still in pain as of today. Also caught some horrible virus from the waiting room as they sat me out there in front of everybody as I was gagging and sweating and throwing up, my immune system is already compromised and this gave me an illness that also attacked my husband and my daughter, I don't know if it was covid or what but the pain through our backs was like a stabbing knife along with all your other flu-like symptoms. I used to trust this Hospital but because of this one particular doctor which whom I am filing Mega amounts of complaints against, I'd rather die than go back there.

Last night, while walking on my treadmill, I decided to increase the speed and do a little…read morejogging. After about one minute, I experienced a sharp pain that felt like an electrical shock shoot down the length of my left arm. I have never experienced anything like it before. So, figuring it's better to be safe then sorry, I decided to go to the Family Care Medical Center on Allen Street in Springfield, which does urgent care. They are administered by Trinity Health, of which I am a member, so they have access to my medical records. I looked them up online and it said they were open until 7 p.m. Well, I got there at 5:30 p.m., and the doors were locked and the lights were off. But the sign on the door said their hours were from 9 a.m. to 7 p.m. So I called the phone number on the door, and a woman answered. I asked her why they were not open, and she replied that all of their appointments for the day were full, so they weren't taking anybody else and closed early. So I said to her, ""I thought you were an urgent care facility that accepted walk-in patients?" She said, "We are, but we're short-staffed and don't have anybody to look at any more patients." She said they suggest that patients go to the emergency room. I told her, "The reason I came here is because I don't want to spend all night sitting in an emergency room!" It seems to me that if you are an "Urgent Care" facility that takes walk-ins, and you advertise that you are open until 7 p.m., you should stay open until 7 p.m. in case somebody shows up needing urgent care ... even it it's at 6:55 p.m.!

Dr Helfand has been my primary care doctor for over five years now. I have never met a Doctor who…read moretruly cares about his patients more than him. After a bad car accident in 2011 and 3 surgeries later I tried to contact him but he was on vacation. He called me from his cellphone from across the country. He Also emailed with me back and forth until he was able to see me in the office. Some of my injuries had me in his office at least once every couple of weeks for at least a year. He never got frustrated with me and has been amazing. I could never thank him enough. The staff is also awesome. Always friendly and positive.

Pioneer Valley Surgicenter is run with exceptional efficiency, courtesy, friendliness, and…read morecompetence. My experience having a procedure there could not have been easier or more pleasant. I am a physician and have high standards and low BS tolerance, and I found the care at this center lacked for nothing.

The care was good and the people nice BUT their billing dept is either incompetent or just too lazy…read moreto correct paperwork. I have BCBS of Florida- PUC kept billing BCBS of Massachusetts, and kept sending me bills because (they said) my insurance didn't cover it. Only PUC is in network with BCBS of Massachusetts, and PUC is in network with BCBS of Florida, and BCBS of Florida covers me nationwide. I verified this with representatives from BCBS, and verified that I was covered at PUC. I paid PUC the amount BCBS said I owed, and then ask PCU to refill with Florida. They filed again with Massachusetts, and billed me again. I wrote again and asked PUC to file with Florida. They filed again with Massachusetts, and billed me again. I call PUC - they are based in Utah. On the phone, PUC Utah said they would refile with BCBS Florida. But they filed again with Massachusetts and sent me another bill. After 4 bills and a threat to send the bill to a collection agency, I am paying the amount that should be covered by my insurance. Just a warning before you accept any medical treatment from this group, make sure you're willing to pay for yourself - because insurance is not honored if their billing department has to do something super-complicated like find the address for Blue Cross Blue Shield of Florida and change the paperwork that's already in the computer to resend it there.

From the owner: Priority Urgent Care specializes in providing high-quality urgent medical care across Connecticut…read moreand Massachusetts. Receive prompt, expert care for non-life-threatening injuries and illnesses. Benefit from convenient onsite services including x-rays and lab testing, or opt for a virtual visit. Our expert team offers pediatric and adult physicals, including DOT, camp, sports, and pre-employment physicals. Trust us for efficient, dependable, compassionate healthcare. We accept most health insurance plans and offer a self-pay option. Your time is valuable; for the most efficient experience, we encourage you to schedule your appointment at one of our 9 locations, 7 days a week or just walk in if you are unable to secure an appointment in advance.