Denies service for disabled patient. Because the insurance was with different company even though…read moreit show active. And Waited 45 minutes so they could work out the situation. This is so unprofessional need to reevaluated their system.

At the moment I am not very happy with Riverbend. I love my doctor and the staff that work with…read morehim however, something is seriously wrong with the phone system and my chart. I was suppose to have a follow up lab appointment this month, my chart says the order is in place with the lab but when I went last week and waited in line at the lab, there was nothing scheduled. When I got back home on 11-13 I used my chart to message them to find out why, I would have went to the office right then but had to be somewhere else. It says "response within 48 hours...." here it is one week later and still no response. I called on Friday the 15th and was on hold for 40 minutes before I hung up, (yes, crazy but I was doing other things while on hold) I thought something has to be wrong with their phones. I did however try back , twice, and was on hold for 20 minutes each. I just tried now again, and was on hold for 18 minutes before I hung up. Since I will be in the area (its a 40 minute drive for me) I will physically stop at the office. The really sad thing is I just switched my insurance carrier when I was notified that they Riverbend would no longer be part of my plan, and having several tests set up for next year I didn't want to go through all that rescheduling with someone new. I'm seriously thinking that was a big mistake, I should have stayed with my old carrier and found another doctors office. I like that I can do everything there, but if no one ever answers the phone.....what good is it?

The staff are very accommodating and nice. Best urgent care I have ever been to by far! Every time…read moreI have to go, I go here. Dr Atif Khan is amazing he is very attentive and knowledgeable along with his team! This is my 3 rd time there and he has caught my things rt away and got me on the rt meds asap. He will also spend the extra time to explain other questions you have never rushed you! They are 5 star in my book!

My family just moved back to Massachusetts from Florida, and we all got hit with strep…read morethroat--yikes! But this urgent care made the whole experience so much better than I could have imagined. Every doctor and staff member we met went above and beyond to make us feel comfortable, cared for, and actually understood. They were kind, attentive, and professional, with hearts as big as their expertise. Honestly, these humans are nothing short of amazing. If you need urgent care, stop searching--this is the place. Pure excellence.

I went in for an infected splinter. Let's just say my body didn't do well with the lidocaine shots…read morethat had to be administered. Sweating, almost passing out, feeling extremely nauseous, that's just typical to how I handle getting shots. Bryan and Brianna were awesome in tending to me with ice packs, anti-nausea medicine, and a thankfully not used puke bag. Brianna was the one that got the splinter out and she was great with continuously asking if I could feel anything during the procedure. Thank you both for taking care of me.

This place is HORRIBLE. Do NOT go here !! Inexperienced…read morePA's. Specifically saw Austin Anghilante, PA and he's RUDE , condescending and honestly lacks knowledge. There are also No doctors here so don't go expecting to see one ! Front desk staff can be rude as well ! Again DO NOT give this place your business ! If you're sick don't waste your time going here, go to a place that will care about you and your health.

Yes ! Great place. The ONLY urgent care I go to in the area. They treat you with dignity and…read morerespect and honestly are knowledgeable and take your concerns seriously. Front desk staff are very nice and you'll feel comfortable taking your children here as well. Highly recommend !

The entire team is tops! From the time you walk in you are greeted with prompt professionalism and…read morethis gets carried through the entire visit. Provider Mary Beth PA is an attentive and caring professional - Metal shard in my heel "puncture wound" which required removal. She managed it with ease. It was not the first time we have been here and would come back with confidence in the care. Thank you!

I went to the clinic on Monday March 10th as I was extremely ill. I told the doctor that I thought…read moreI had a sinus infection because I generally get them this time of year. She opted to test for Covid and the flu which is understandable. The tests both came back negative and I stated I would need antibiotics because it's the only thing that works or I'll get worse. She said that I should simply rest and it'll run its course. Not listening to her patient caused me to get pneumonia and now I'm out of work again with worse symptoms way more pills to take all because they won't give antibiotics or listen to their patients.

Making an appointment was the easiest thing about this place…read more Now, I know why. Even though the wait times were short and overall the staff was friendly, the communication is TERRIBLE! I was assigned to Katlyn Lavin PA-C. My initial visit seemed fine but a little off. The nurse in charge of taking my initital vitals was pleasant enough, even though she seemed a bit unsure of herself. When she attempted to take my temperature she explained that the thermometer was a "bit temperamental". She was unable to make it work and said we would get back to that. Although we never did. Also, in taking a basic eye test, they made me stand in a hall with one eye covered reading letters off a chart. Seems easy enough. Except, at least 3 people walked down the same narrow hall which was incredibly distracting. All of that could be overlooked if the rest was consistent, but far from it. I had several blood tests taken as well as an EKG. I was told that if anything was off with the results, the doctor would call. I was also asked to make an appointment for the following week to have a Holter monitor attached for 48 hours. While speaking to the woman at the front desk, she asked if I needed an appointment card. i did not as I had entered it in my phone. When I showed up Monday, no one had put me in the books. Perhaps, they need to make their own appointment cards. After only a short wait (once again, this makes sense now), my monitor was put in place and then I was handed an appointment for a specialist in Springfield. I was told my blood results were not back yet, they were setting up a total of 3 appointments with different specialists for varying conditions. I am all for being cautious, but this seemed completely peculiar as I just had the monitor put on AND, the PA still had not called. 2 days later, I returned the monitor. Katlyn was not in the office and my blood results still weren't in. This was a week after the "2-3 day" window they had initially told me it would take. Funnily enough, when I opened my mail 2 hours later, my blood results were there with some pretty shocking news. News that the Dr. or PA or whomever was supposed to call me with. I called for 2 days in a row to ask questions. Stacey told me Katlyn was with other patients and she would hand deliver the messages. No reply. But I keep getting mail from the appointments set up from specialists. This seems to be a practice that treats patients like a Production Line. Don't waste your time as they clearly won't waste theirs.

Since the change I've experienced long wait times and discrimination by doctor and some of the new…read morestaff. I've scheduled appointments for example 2:00pm and arrive on time and doesn't get seen until about 2:45pm. Once meeting the doctor she interrupts when your describing your symptoms and when touching you she's not giving you the same treatment as the last client before you and barely wants to touch you. I've believe in giving people benefit of a doubt but when it's displayed on several times then there's a problem. Too many apologies isn't enough for poor customer service and how you pick and choose who you want to serve. And not valuing customers time and money spent in health care insurance and quality. Racism is shown so often when I come and I definitely miss the previous owner and doctor. I will be searching for another eye care specialist. I should be leaving a doctors office at 3:45pm when scheduled for a 2pm and is on time. As a social worker this is unacceptable.

I went in for the appointment and got everything done. Did take a month to get in but they said…read morethat people cancelled all the time and I could get in sooner if put on the list. Had my original appointment because they never called. The major thing is I went in to get new frames. They didn't have any available that I liked because they were limited being on mass health. I found some that they said they would order because they needed new inventory anyways. Said they would call. After more than 6 weeks, nothing. I called to ask and they said I had to make an appointment to come in to see if they were there. I am sorry, why should I have to waste time and money (for gas used) to just see if they were there. They couldn't find any note that I saw was written. I am doubting now that they even had a wait list for cancelled appointments to get in sooner. Not recommended.

So grateful to find this massage spot in western MA. I love Thai massage and deep pressure and it's…read morebeen hard to find an affordable place out here that does this. They were constantly asking if it was too much pressure but it was perfect. It was clean, staff are respectful and sweet. I will keep going back. Definitely my go to massage place as long as I live out here.

Very nice therapists who find the knots and work them out! Good conversation too. Very relaxing!read more

My experience here was all over the place to say the least. I found the front desk and PT staff to…read morebe very kind and helpful. Even if you have an appointment time expect to wait an extra 15-20 minutes passed that time before you are to be seen (excluding PT). I found issue with the MD that was evaluating me. Overall, there was an egregious disregard of his patient's needs. The MD lacked professionalism, and came off angry, dismissive & rushed. I got into an accident at work where I was hit by someone driving power equipment. I was scheduled by the MD to return to work THE NEXT DAY. I had to return to this office three separate times. Each time I requested that I be given time to properly rest before being assessed and returning to work. Each time I returned, the doctor would enter the room with a look that said "WHY am I seeing you again" and an attitude that grew progressively worse. I was informed, that "We work with this company all the time, they know how this goes." They should be sending you home if there is no work". His attitude and demeanor towards me explaining my pain was coming off dismissive, rude and lacking professionalism. Ultimately, there was too much back and forth between the job and the Doctor so I felt stuck as to give in and be at work while I was still freshly injured. I was bad enough to require PT but not bad enough to receive time to rest for the first few days after the accident. During my second visit, an x-ray was preformed. I was notified by the MD that their X-ray couldn't detect hairline fractures so it was going to be sent out to be looked at. I received no word or update. Upon my 4th or 5th follow-up I was still experiencing chest pain and shortness of breath. The MD stated he was to order a CT scan. I was told to expect a call. I had to reach out to this office to get the number for the CT scheduling. I called and was informed that I had to wait for THEM to call me. In total I called twice to try and schedule. I, to this day, have not received that phone call. I ended up having to go to the ER to be seen due to my concern over my chest injury and shortness of breath. My last visit felt rushed and dismissive as well. I informed the MD where I was still experiencing some pain in a specific area. I was simply asked to do a few stretches and the guy was just like " YUP, You're good to go back to full duty. I don't have to see you again." Overall, it became difficult to trust the word of the MD as his continued dismissals over how my body was feeling became almost an argument for the first few visits. I worry his dislike for me got in the way of his ability to do his job and he wiped his hands clean with it in the end at the cost of my care. One star rating only for the grace of the staff. Without them, the place would probably be a shit show.

I had a very frustrating and concerning experience at Concentra Urgent Care. I went in after being…read morehit in the head twice by a student at work and explained that I saw stars and had a headache--clear signs that should at least prompt a basic concussion evaluation. Instead, the provider didn't perform any kind of assessment, didn't come close to examine me, and didn't even check my pupils. He told me I "looked fine" and asked if I was going back to work, which felt completely dismissive given the situation. When I questioned how he could make that call without examining me, he said it was because I was talking fine and my eyes tracked him when he spoke--from across the room. When I pushed further, he became condescending and told me maybe I needed to see another doctor if I didn't agree with him. To make matters worse, when I asked to speak to a manager about the situation, he told me he was the manager. This experience made me feel dismissed, unheard, and concerned about the quality of care being provided. I would not recommend this location, especially for anything involving head injuries or situations requiring careful evaluation.

My experience with this company's billing department has been unbelievably frustrating. I've been…read morecontacted daily by phone, email, and text about a balance that my insurance already paid weeks ago. I reached out to multiple agents to resolve the issue and received no real help. Every single time, I was told the same unhelpful line: "Reach out to your insurance if you disagree with the charge." The problem is, I never disagreed with the charge -- I was simply explaining that it was already paid. I even provided a screenshot of the claim showing the payment being processed, with all relevant details. Despite that, all I got back were repeated messages saying, "We need payment confirmation." It's clear no one actually reviewed the documentation I sent. The billing department's lack of attention and communication is unacceptable. They've been completely useless in resolving a straightforward issue, and I've had to block their numbers just to stop the daily harassment over a $220 balance that has already been paid. Management seriously needs to review their billing practices and train staff to actually read and address the information provided by customers.

Great place if your a normal human with understanding. Easy to make an appointment online and seen…read morefast