Denies service for disabled patient. Because the insurance was with different company even though…read moreit show active. And Waited 45 minutes so they could work out the situation. This is so unprofessional need to reevaluated their system.

Very dissapointed in the receptionist who answer the phone when they open,use a recording all…read morereceptionist are busy helping other callers,at 8:30 am then you wait 15-20minutes before they do answer if your lucky. My chart doesn't know you,can't be verified,customer service does not return your call or answer your email.who is the CEO? Nurse's don't call you back My chart is an excuse for lack of care for receptionist who don't answer the phone leave the answer machine on if they feel like talking to you you have to wait until their ready to.I ask the CEO of this place to call at 8:30 see how long you wait? I went Thursday for my appointment had an xray they found something,a nurse was suppose to call me back,never did,I tried my chart 4 times can't be verified,I called customer service twice,never got a return call,sent an e-mail never got an answer back. This place needs to be investigated if you care do you?

The staff are very accommodating and nice. Best urgent care I have ever been to by far! Every time…read moreI have to go, I go here. Dr Atif Khan is amazing he is very attentive and knowledgeable along with his team! This is my 3 rd time there and he has caught my things rt away and got me on the rt meds asap. He will also spend the extra time to explain other questions you have never rushed you! They are 5 star in my book!

My family just moved back to Massachusetts from Florida, and we all got hit with strep…read morethroat--yikes! But this urgent care made the whole experience so much better than I could have imagined. Every doctor and staff member we met went above and beyond to make us feel comfortable, cared for, and actually understood. They were kind, attentive, and professional, with hearts as big as their expertise. Honestly, these humans are nothing short of amazing. If you need urgent care, stop searching--this is the place. Pure excellence.

I went in for an infected splinter. Let's just say my body didn't do well with the lidocaine shots…read morethat had to be administered. Sweating, almost passing out, feeling extremely nauseous, that's just typical to how I handle getting shots. Bryan and Brianna were awesome in tending to me with ice packs, anti-nausea medicine, and a thankfully not used puke bag. Brianna was the one that got the splinter out and she was great with continuously asking if I could feel anything during the procedure. Thank you both for taking care of me.

This place is a gem! My 91 year old mom had a bad cough and her provider wouldn't let her make an…read moreappointment. They told her to go to the ER. She didn't feel comfortable doing that because her symptoms were not emergent. So we went here. It was quiet, clean and the receptionists were so helpful. The provider was caring and knowledgeable. Turns out my mom had pneumonia so I am very grateful for their care!!

Yes ! Great place. The ONLY urgent care I go to in the area. They treat you with dignity and…read morerespect and honestly are knowledgeable and take your concerns seriously. Front desk staff are very nice and you'll feel comfortable taking your children here as well. Highly recommend !

The entire team is tops! From the time you walk in you are greeted with prompt professionalism and…read morethis gets carried through the entire visit. Provider Mary Beth PA is an attentive and caring professional - Metal shard in my heel "puncture wound" which required removal. She managed it with ease. It was not the first time we have been here and would come back with confidence in the care. Thank you!

I went to the clinic on Monday March 10th as I was extremely ill. I told the doctor that I thought…read moreI had a sinus infection because I generally get them this time of year. She opted to test for Covid and the flu which is understandable. The tests both came back negative and I stated I would need antibiotics because it's the only thing that works or I'll get worse. She said that I should simply rest and it'll run its course. Not listening to her patient caused me to get pneumonia and now I'm out of work again with worse symptoms way more pills to take all because they won't give antibiotics or listen to their patients.

Making an appointment was the easiest thing about this place…read more Now, I know why. Even though the wait times were short and overall the staff was friendly, the communication is TERRIBLE! I was assigned to Katlyn Lavin PA-C. My initial visit seemed fine but a little off. The nurse in charge of taking my initital vitals was pleasant enough, even though she seemed a bit unsure of herself. When she attempted to take my temperature she explained that the thermometer was a "bit temperamental". She was unable to make it work and said we would get back to that. Although we never did. Also, in taking a basic eye test, they made me stand in a hall with one eye covered reading letters off a chart. Seems easy enough. Except, at least 3 people walked down the same narrow hall which was incredibly distracting. All of that could be overlooked if the rest was consistent, but far from it. I had several blood tests taken as well as an EKG. I was told that if anything was off with the results, the doctor would call. I was also asked to make an appointment for the following week to have a Holter monitor attached for 48 hours. While speaking to the woman at the front desk, she asked if I needed an appointment card. i did not as I had entered it in my phone. When I showed up Monday, no one had put me in the books. Perhaps, they need to make their own appointment cards. After only a short wait (once again, this makes sense now), my monitor was put in place and then I was handed an appointment for a specialist in Springfield. I was told my blood results were not back yet, they were setting up a total of 3 appointments with different specialists for varying conditions. I am all for being cautious, but this seemed completely peculiar as I just had the monitor put on AND, the PA still had not called. 2 days later, I returned the monitor. Katlyn was not in the office and my blood results still weren't in. This was a week after the "2-3 day" window they had initially told me it would take. Funnily enough, when I opened my mail 2 hours later, my blood results were there with some pretty shocking news. News that the Dr. or PA or whomever was supposed to call me with. I called for 2 days in a row to ask questions. Stacey told me Katlyn was with other patients and she would hand deliver the messages. No reply. But I keep getting mail from the appointments set up from specialists. This seems to be a practice that treats patients like a Production Line. Don't waste your time as they clearly won't waste theirs.

Since the change I've experienced long wait times and discrimination by doctor and some of the new…read morestaff. I've scheduled appointments for example 2:00pm and arrive on time and doesn't get seen until about 2:45pm. Once meeting the doctor she interrupts when your describing your symptoms and when touching you she's not giving you the same treatment as the last client before you and barely wants to touch you. I've believe in giving people benefit of a doubt but when it's displayed on several times then there's a problem. Too many apologies isn't enough for poor customer service and how you pick and choose who you want to serve. And not valuing customers time and money spent in health care insurance and quality. Racism is shown so often when I come and I definitely miss the previous owner and doctor. I will be searching for another eye care specialist. I should be leaving a doctors office at 3:45pm when scheduled for a 2pm and is on time. As a social worker this is unacceptable.

I went in for the appointment and got everything done. Did take a month to get in but they said…read morethat people cancelled all the time and I could get in sooner if put on the list. Had my original appointment because they never called. The major thing is I went in to get new frames. They didn't have any available that I liked because they were limited being on mass health. I found some that they said they would order because they needed new inventory anyways. Said they would call. After more than 6 weeks, nothing. I called to ask and they said I had to make an appointment to come in to see if they were there. I am sorry, why should I have to waste time and money (for gas used) to just see if they were there. They couldn't find any note that I saw was written. I am doubting now that they even had a wait list for cancelled appointments to get in sooner. Not recommended.

So grateful to find this massage spot in western MA. I love Thai massage and deep pressure and it's…read morebeen hard to find an affordable place out here that does this. They were constantly asking if it was too much pressure but it was perfect. It was clean, staff are respectful and sweet. I will keep going back. Definitely my go to massage place as long as I live out here.

Very nice therapists who find the knots and work them out! Good conversation too. Very relaxing!read more

came here for some work place testing. I didn't have an appointment however they were able to…read moreaccommodate me anyways. I did have to wait a bit but that's to be expected. The reason I wanted to leave a review is because while waiting I noticed how kind and caring the staff were to everybody that walked through. They were extremely patient with everyone and went out of their way to accommodate the people who needed a little extra help filling out forms etc. The staff who did my testing were also very professional and kind. I have to do work place testing frequently however this was my first time at this specific location and I just wanted to shout out their staff bc I believe they are doing an amazing job and have great attitudes!

I had a very frustrating and concerning experience at Concentra Urgent Care. I went in after being…read morehit in the head twice by a student at work and explained that I saw stars and had a headache--clear signs that should at least prompt a basic concussion evaluation. Instead, the provider didn't perform any kind of assessment, didn't come close to examine me, and didn't even check my pupils. He told me I "looked fine" and asked if I was going back to work, which felt completely dismissive given the situation. When I questioned how he could make that call without examining me, he said it was because I was talking fine and my eyes tracked him when he spoke--from across the room. When I pushed further, he became condescending and told me maybe I needed to see another doctor if I didn't agree with him. To make matters worse, when I asked to speak to a manager about the situation, he told me he was the manager. This experience made me feel dismissed, unheard, and concerned about the quality of care being provided. I would not recommend this location, especially for anything involving head injuries or situations requiring careful evaluation.

I went yesterday I was very sick, the provider took good care of me after an X-ray and exam she…read moregave me the medicine I needed and I already feel better!! Thank you! They always take good care of my grandchildren as well!!

Every visit to this urgent care requires patients to fill out a very long questionnaire and even…read morecheck themselves in. What exactly is the purpose of having front desk staff if patients are expected to do all the administrative work themselves? I've been sitting here waiting while hearing multiple staff members in the back laughing, joking around, and being very loud. Meanwhile, patients are left to handle check-in and paperwork on their own. When you're not feeling well, the last thing you want is to spend extra time completing lengthy forms and waiting while staff appear more focused on socializing than assisting patients. The process feels unprofessional, inefficient, and disrespectful of patients' time. A healthcare facility should prioritize patient care and customer service, especially when people come in sick and needing help.