My 90 year old mother has been there for 1 week after falling twice in one day in her home. After…read morethe second time falling, she had to go to the hospital for her injuries and was transferred to rehab at this facility. After just six days, they decided that she was lucid and physically able to go home. She may be lucid, but she is absolutely NOT physically going to be safe at home even with my sister as her caregiver. This place does not care about her safety and lied to Blue Cross Blue Shield, saying that she was physically fit to go home. They would not listen to our concerns about her not being safe at home. I wouldn't listen to the positive reviews about this place. If you care about your loved one's safety, you don't want them going to this facility.

My mother has been at this facility one time before in the past, and now at 94 she is there once…read moreagain for some rehabilitation.... Her twin sister (my godmother) was also admitted there a short time after my mother. I have to say that this is an awesome facility. The care and attention that these folks have given both my mother and my aunt are top-notch.

My experience with this company's billing department has been unbelievably frustrating. I've been…read morecontacted daily by phone, email, and text about a balance that my insurance already paid weeks ago. I reached out to multiple agents to resolve the issue and received no real help. Every single time, I was told the same unhelpful line: "Reach out to your insurance if you disagree with the charge." The problem is, I never disagreed with the charge -- I was simply explaining that it was already paid. I even provided a screenshot of the claim showing the payment being processed, with all relevant details. Despite that, all I got back were repeated messages saying, "We need payment confirmation." It's clear no one actually reviewed the documentation I sent. The billing department's lack of attention and communication is unacceptable. They've been completely useless in resolving a straightforward issue, and I've had to block their numbers just to stop the daily harassment over a $220 balance that has already been paid. Management seriously needs to review their billing practices and train staff to actually read and address the information provided by customers.

Great place if your a normal human with understanding. Easy to make an appointment online and seen…read morefast

My entire family has been with South Hadley adult medicine for about seven years, with my husband…read moreand son regularly, seeing Dr. Faye and my daughter and myself seeing Teresa Lind. We have had nothing short of amazing, personalized, and caring attention from both Dr. Faye and Teresa Lind, weather routine physicals, an illness, office visit or a few things that quite frankly were more serious. They are absolutely wonderful, as our the nurses, who always call back with guidance the same day, if not within hours of my message. I don't write tons of reviews, but know how frustrating and disheartening. It can be to look for a good GP, haven't gone through that myself eight years ago. Thank heavens we landed at South Hadley adult medicine - I cannot recommend highly enough.

Dr. Leombruno is by far the best Primary Care doctor you could ask for. He is kind compassionate &…read moretruly cares about his patients. The wait time is very reasonable, and the entire staff treats you with respect. They really do their best to assist you with your needs. If I could give more than 5 stars I would.

This is the most unprofessional help I've ever had in my life in regards to primary care.. Not only…read moreare they rude, unhelpful, and unprofessional, they fail to keep scheduled appointments, reschedule you without asking if you're even available for that day, do not even notify you of the cancellation or the new reschedule visit, and daily to prescribe medication That adequately helps with their own diagnosis. They cannot even provide refills in a timely manner and are just all around a huge waste of time and not at all helpful, rude and unprofessional FYI Dealt with it all year. Not at all helpful, they don't care at all about the person trying to get help. I am now seeking other advice and help. Would not recommend

This office is horrible. They use Google voice to text you and boy will they harass you when it…read morecomes to your appointment time but they never seem to care when it comes to actual care quality. Out of state prescribers mean that 90% of the time your refills won't work because the DEA# gets locked and then you will run out of medication because no one will be able to reach the office for weeks at a time. Overall this is nothing short of the worst doctors office in Massachusetts. Steer clear.

Yes ! Great place. The ONLY urgent care I go to in the area. They treat you with dignity and…read morerespect and honestly are knowledgeable and take your concerns seriously. Front desk staff are very nice and you'll feel comfortable taking your children here as well. Highly recommend !

The entire team is tops! From the time you walk in you are greeted with prompt professionalism and…read morethis gets carried through the entire visit. Provider Mary Beth PA is an attentive and caring professional - Metal shard in my heel "puncture wound" which required removal. She managed it with ease. It was not the first time we have been here and would come back with confidence in the care. Thank you!

I went in for an infected splinter. Let's just say my body didn't do well with the lidocaine shots…read morethat had to be administered. Sweating, almost passing out, feeling extremely nauseous, that's just typical to how I handle getting shots. Bryan and Brianna were awesome in tending to me with ice packs, anti-nausea medicine, and a thankfully not used puke bag. Brianna was the one that got the splinter out and she was great with continuously asking if I could feel anything during the procedure. Thank you both for taking care of me.

This place is HORRIBLE. Do NOT go here !! Inexperienced…read morePA's. Specifically saw Austin Anghilante, PA and he's RUDE , condescending and honestly lacks knowledge. There are also No doctors here so don't go expecting to see one ! Front desk staff can be rude as well ! Again DO NOT give this place your business ! If you're sick don't waste your time going here, go to a place that will care about you and your health.