Very helpful, great front desk. speedy care but also detailed so that I left with actual…read moreinformation that i was looking for. thank you to Lawrence and the rest of this team for the help!

I stopped in on a Friday afternoon due to a severe allergic reaction on my neck and face. I was…read moreseen by Charity, who told me I had a "chemical burn" and suggested I go to the dollar tree to get Dermasil, with Aloe. in fact, she was so specific that she suggest that I pull the page to make sure I have the right brand and store (Dollar Tree). When I inquired about steroidal treatment (to expedite the healing) she said "you really don't need it, in fact I discourage it. Dermasil should do the trick!" The implicit racial bias was unreal. After using the non-working lotion, I went to Mercy where I was treated, prescribed an expedited dose of prednisone. When I shared with the ER nurse what happened at AFC, she was in shock I was refused proper treatment. Charity, your name isn't at all fitting. And your ability to treat patients with equity needs work.

Yes ! Great place. The ONLY urgent care I go to in the area. They treat you with dignity and…read morerespect and honestly are knowledgeable and take your concerns seriously. Front desk staff are very nice and you'll feel comfortable taking your children here as well. Highly recommend !

The entire team is tops! From the time you walk in you are greeted with prompt professionalism and…read morethis gets carried through the entire visit. Provider Mary Beth PA is an attentive and caring professional - Metal shard in my heel "puncture wound" which required removal. She managed it with ease. It was not the first time we have been here and would come back with confidence in the care. Thank you!

The staff are very accommodating and nice. Best urgent care I have ever been to by far! Every time…read moreI have to go, I go here. Dr Atif Khan is amazing he is very attentive and knowledgeable along with his team! This is my 3 rd time there and he has caught my things rt away and got me on the rt meds asap. He will also spend the extra time to explain other questions you have never rushed you! They are 5 star in my book!

My family just moved back to Massachusetts from Florida, and we all got hit with strep…read morethroat--yikes! But this urgent care made the whole experience so much better than I could have imagined. Every doctor and staff member we met went above and beyond to make us feel comfortable, cared for, and actually understood. They were kind, attentive, and professional, with hearts as big as their expertise. Honestly, these humans are nothing short of amazing. If you need urgent care, stop searching--this is the place. Pure excellence.

Zero rating. Horrible. Got there 6:55pm in the worst pain of my life and they told me I couldn't be…read moreseen. Mind you, there was ONE person in the waiting room and they don't close till 8:00pm. Disgraceful.

Made an appt for 1:30; 2:30 still no call .. mind you I came here before and they ask me to make an…read moreappt cause they don't do walk ins. But while I'm sitting there waiting, they're accepting walk ins.. smfh .. terrible fckn service and place . This don't deserve no stars at all but since they making you choose a star to comment‍

Horrible service, might as well be an ER downtown. Good luck seeing a doctor here. Bedside manner…read moreis not a thing here. Save yourself time and go someplace else.

So unprofessional. Was not told be be early for an appointment. Then sat in our v echo Al for over…read more15 minutes before someone came on to tell us we couldn't be seen.

Last night, while walking on my treadmill, I decided to increase the speed and do a little…read morejogging. After about one minute, I experienced a sharp pain that felt like an electrical shock shoot down the length of my left arm. I have never experienced anything like it before. So, figuring it's better to be safe then sorry, I decided to go to the Family Care Medical Center on Allen Street in Springfield, which does urgent care. They are administered by Trinity Health, of which I am a member, so they have access to my medical records. I looked them up online and it said they were open until 7 p.m. Well, I got there at 5:30 p.m., and the doors were locked and the lights were off. But the sign on the door said their hours were from 9 a.m. to 7 p.m. So I called the phone number on the door, and a woman answered. I asked her why they were not open, and she replied that all of their appointments for the day were full, so they weren't taking anybody else and closed early. So I said to her, ""I thought you were an urgent care facility that accepted walk-in patients?" She said, "We are, but we're short-staffed and don't have anybody to look at any more patients." She said they suggest that patients go to the emergency room. I told her, "The reason I came here is because I don't want to spend all night sitting in an emergency room!" It seems to me that if you are an "Urgent Care" facility that takes walk-ins, and you advertise that you are open until 7 p.m., you should stay open until 7 p.m. in case somebody shows up needing urgent care ... even it it's at 6:55 p.m.!

Dr Helfand has been my primary care doctor for over five years now. I have never met a Doctor who…read moretruly cares about his patients more than him. After a bad car accident in 2011 and 3 surgeries later I tried to contact him but he was on vacation. He called me from his cellphone from across the country. He Also emailed with me back and forth until he was able to see me in the office. Some of my injuries had me in his office at least once every couple of weeks for at least a year. He never got frustrated with me and has been amazing. I could never thank him enough. The staff is also awesome. Always friendly and positive.

I went in for an infected splinter. Let's just say my body didn't do well with the lidocaine shots…read morethat had to be administered. Sweating, almost passing out, feeling extremely nauseous, that's just typical to how I handle getting shots. Bryan and Brianna were awesome in tending to me with ice packs, anti-nausea medicine, and a thankfully not used puke bag. Brianna was the one that got the splinter out and she was great with continuously asking if I could feel anything during the procedure. Thank you both for taking care of me.

This place is a gem! My 91 year old mom had a bad cough and her provider wouldn't let her make an…read moreappointment. They told her to go to the ER. She didn't feel comfortable doing that because her symptoms were not emergent. So we went here. It was quiet, clean and the receptionists were so helpful. The provider was caring and knowledgeable. Turns out my mom had pneumonia so I am very grateful for their care!!

1. Got seen quickly for a UTI after receiving a cystoscope a week prior. My Urologist was closed…read moredue to computer issues. 2. Prescribed two scripts that didn't work. 3. Called 4 times to ask for culture results to bring to my Urologist. They kept saying someone would call me back. Never did. 4. Called the 5th time and they said they tried to call me 3 times. No evidence of that on my phone. Then they said they mailed me the results. I never got them. I asked if they could also email me the results and I never got those either. 5. I will never go back there again. The medical and administrative staff leave a lot to be desired.

First time here. New to the area. Very efficient check-in, using the app was nice and innovative;…read moreno paperwork uploads your ID and credentials. Friendly staff with smiles. We were in and out in less than 45 minutes on a Saturday morning. Prescriptions sent to pharmacy. Visit was great. Thanks

Dr. Burke, Francis and Lisa are miracle workers. Triaged my asthma attack perfectly, got…read moremy prescriptions in at the nearest 24/7 pharmacy. Literal, life savers. Bless 'em!

I had a great experience here from start to finish. Woke up feeling ill on Thanksgiving weekend…read moreand needed to get a rapid COVID test to eliminate that possibility, since I was staying with someone immunocompromised and I was about to hop on a train back to NYC later that afternoon. This is seemingly one of, if not the only, places in the area that accept walk-in patients for COVID testing. Every other place required an appointment and couldn't take me until Mon or Tues of the following week. I called and the person on the phone was kind and told me that they were busy, but they would start taking patients again at 1:30pm and that I needed to be in the parking lot in order to be added to the queue. I arrived at 1:28 and called and sure enough they added me to the queue after I gave them some info over the phone. They quoted me 1-1.5 hr wait time, but they called me inside after about 30 minutes. The staff inside was very kind. I especially liked the nurse I saw whose upbeat demeanor made my experience that much better (I wish I remembered her name - tall, thin, brunette working Saturday 11/27). The NP was also kind and upbeat and explained to me that I did not have COVID (phew) and that I was just dehydrated and gave me some recommendations on what to do bounce back. The administrative process was seamless as well. The front desk employee handed me my paperwork on the way out and I was on my way. Overall, this is seemingly one of the best options in the area for walk-in urgent care. If I was unable to get a rapid test that day, I would have had to rearrange several aspects of my travel plans. I was very grateful to find this place, as they saved me from what could have been a potentially catastrophic situation.

I called the Enfield Ct office and made an appointment, I had chills aches and pains headaches. I…read morefelt horrible.Upon arrival I signed in, the woman behind the counter was seemed to be very demanding and showed no compassion towards me, she demanded that I complete my insurance info on my phone, I asked her if she could possibly put my info in manually, she insisted that she could not and demanded I do it by text, after repeated attempts I couldn't get the text to open. I then informed her I had bad experience in the past having to wait 4 hrs with a fever. ( Covid/ Flu. I felt horrible in fact I haven't eaten in 3 days or been able to get out of bed, all I wanted was to get checked out so I didn't expose my family. She made the situation worse and she's a terrible liar.She easily could have made things better but she didn't. She doesn't have the compassion or empathy for that type of job, she'll probably get a pat on her back.But to the thousands of people who will view this I recommend you stay away from Urgent Care Enfield. From the reviews that I have been reading she quite the hit, It's pretty bad when you feel horrible and the people greeting you makes you feel worse for no reason at all, I also plan on contacting the state's medical license board. SHES SO VINDICTIVE SHE REFUSED MY CASH PAYMENT

very long wait time, even when you have an appointment. I had to get an EKG done because they…read morecouldn't get a proper reading due to my nails. as I was changing back into my clothes a male doctor opened the door without knocking while I was still changing. very jarring for a young teenage girl. he took more time worrying about my chronic high pulse rate than what I was actually in for.