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Baystate Children's Hospital

2.4 (38 reviews)
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Can imagine this to be sanitary

If I could give a zero or lower I would. Worse experience ever and will be filing formal complaint. Choose to go to Baystate so it would be easier for my drs in mass to access reports if needed. I have chronic back pain and had a recent flair up, after a few days and not able to see my dr my Pcp recommended to be seen at er. I arrived at 215 pm in extreme pain unable to walk they wheel me in, check vitals bp extremely high due to pain. They wheel me in corner of waiting room where I wait for 3 hours (sitting n wheel chair which is the worse for lower back pain). They finally call me and wheel me to OUTDOOR make shift area, yes outdoor covered areas that was freezing. I mention that it was freezing as they wheel me in a stall, response "I know, sorry". They ask me to sit on bed umm at this point can't move because I had been sitting for three hours in extreme pain. Finally get in bed, if u want to call it that cot more like it with no blanket or pillow. Remember I said I was cold shivering and all. Las to knew that was very helpful for my back pain and spasms. No vitals taken again, asked 4 times for blanket, finally came with a blanket. No tests performed. Gave me diazepam and lidocaine patch at 645. No relief. Came back at 8 asked if it helped nope not at this point. When mention I was still closed and I was to the touch er dr said u don't feel cold and walked out. Came back gave me another diazepam which I didn't want because the first didn't help and I just wanted to go home to shower feom being In the most unsanitary, filthy uncaring place they call bay state hospital. No assistance walking out, lord knows I did everything in my power not to touch or fall there DISGUSTING!!! Happy to be home, clothes thrown immediately in the laundry and shower taken with help for carry friends unlike the staff and bay state hospital in Springfield Massachusetts

Suzanne H.

Nicest people, best technology, best hospital in western mass. Top ranked US News & World Report teaching hospital.

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2 years ago

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6 years ago

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5 years ago

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6 years ago

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19 years ago

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7 years ago

Horrible, been waiting in ER room for 6 plus hours now. If you have emergency don't come

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7 years ago

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9 years ago

BMC and the physicians are an excellent care facility. Especially departments of gastroenterology and cardiology

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Review Highlights - Baystate Children's Hospital

Within 5 minutes my babies breathing was back to normal and he was calm.

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Mercy Medical Center

Mercy Medical Center

2.1(39 reviews)
0.7 mi

Mixed feelings but more positive than negative…read more Not going to go into details about why I was here but wanted to give some feedback about my experience. *The patient parking lot desperately needs to have the lines repainted. Multiple cars taking up two spots. *For coming in on a late weekend morning the service was quick for what needed to be done. In and out of the waiting room a couple times but not a long wait. When the sun is shining through the windows the warmth of a winter day feels nice. *When finally taken into the ER the service that was provided for my partner was very well. She was highly concerned from previous visits at her own medical places that when drawing blood she was getting pricked multiple times because they couldn't find the vein. She requested an ultrasound which the person who conducted it did it in the first try but wasn't completely successful but it worked enough. The main care taker, Emma?, was fantastic and made my partner very comfortable. I gave her that feedback which cheered up her day. *I noticed on the drapes around the bed where I was sitting had some stains on them. I brought it to Emma's attention and she said she would have the cleaners take care of it. I typically don't need to go to hospitals. I'm what they consider "boring " which is good. But I would come here if I needed immediate attention for something.

Try another hospital other than Mercy Emergency Room. Unless of course you like to be degraded and…read morelisten then I'm talk about you behind the counter saying that you're faking. And then have a doctor that doesn't follow the protocol for an existing ailment of 20 years. Instead gives you an experimental medicine with side effects that left me unable to move or barely speak and my body went into tremors. And no one bothered to even check on me. I ended up going home still dehydrated and the medicine that she gave me in my arm which was called Risperdal or Risperidone is actually used for schizophrenia and if you look up the side effects I managed to get most of them! She put it in my arm directly to the arm that I had rotator cuff surgery on and it froze the muscles in my arm and I'm still in pain as of today. Also caught some horrible virus from the waiting room as they sat me out there in front of everybody as I was gagging and sweating and throwing up, my immune system is already compromised and this gave me an illness that also attacked my husband and my daughter, I don't know if it was covid or what but the pain through our backs was like a stabbing knife along with all your other flu-like symptoms. I used to trust this Hospital but because of this one particular doctor which whom I am filing Mega amounts of complaints against, I'd rather die than go back there.

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Mercy Medical Center
Mercy Medical Center - Review of mercy

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Baystate Children's Hospital - medcenters - Updated May 2026

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