I was wondering who is the person in charge of the 3rd shift. She is the only one who took really good care of me when I was there about 5 months ago. She did a phenomenal job. She came to see me every day when she came in to check on me. No one else seemed to care that much. read more

Baystate health sucks due to being located in a high crime area, having poor quality doctors and poor management. The hospital should be shut down. Office experience is horrible and the staff seem to be on drugs. Care provided is substandard and poor quality. read more

There was a sign that said that the service here is as fast as possible. I'm still waiting

Trying to reach anyone by phone is laughable at best. Three different times I called and waited for at least fifteen to twenty minutes while listening to their music. Finally got through around 2p.m. yesterday and have yet to hear from my P.A. lol. read more

Your hospital killed my Grandfather & then my Dad. Both medical malpractice. I would avoid this hospital at any cost. They suggested "comfort care" & my dad was dead within minutes. read more

My wife and I have been waiting 3 hours in their extremely cold emergency room waiting area! This is the most ridiculous ER experience I've ever encountered! read more

unprofessional and not patient centered. receptionists and nurses are on power trips. Leave worse off than you went in.

I forgot I wrote this review in 2024. Update, I finally got a colonoscopy in Feb 2026. It took close to four years to finally get one. I find out my polyps are over a cm and am high risk, thus need to get a colonoscopy every year. read more

No stars my husband was allowed to be excruciating pain for the last hours of his life while he bled out internally. His ed rm was filthy. There was sputum from another patient in the sputum canister on wall from another patient who must have been in respitory distress before my husband used the room there was also a feces stained commode in the room the feces on the commode appeared dry and apparently wasn't his. This is how he lived part of the last day of his life. The student dr who supposedly cared for him let him be on pain for atleast 3 to 4 hours before he was given any pain meds which I had to beg for him to get them from a one nurse who actually seemed to care. I told this so called Dr that my husband was bleeding out internally because he had had this issue before after surgeries and had the same symptoms she did absolutely nothing about this situation. I could go into more detail but it would take days because of the amount if screw ups that both work there and happen there. Nurses do not answer call bells are extremely rude and don't care if your loved ones live or die. read more

The nursing staff here is excellent. The doctors are specialized and very knowledgeable. My sister has been here several times and always received. Very good care while they do have a shortage of nurses. The people they do have are excellent. read more

These nurses were incredibly impersonal, almost apathetic. They turned me away and told me I simply had a stomach bug after making me SHIT IN A CAN (a completely useless test relating to my issue, I most likely have endometriosis). Nurses almost forgot about me, this was a disgusting example of medical negligence. DO NOT GO HERE. read more

I would give a negative number I'm legally blind. the ombudsmen is a joke she kept sending emails with phone numbers not recognizable by ai or this blind person this 02114 Phone: 617?573?3202 is a copy and paste after I found a person to figure out what was wrong this ombudsmen kept arguing and belittling and patronizing me and never corrected or apologized for open discrimination against a blind person. i had to find a person to read her emails because of how she types things in a non standard format. She kept telling me she had them posted correctly (in a format not recognized by Siri Gemini or voice over). This is open discrimination against the blind read more

!!AVOID THIS ER AT ALL COSTS!!! My check in process was seamless and it seemed the people at the desk had more concern for me than anyone who actually treated me. 10/10 front desk people but that was the best of this visit. Around 1.5hrs in and a woman began SCREAMING begging for a doctor to help her, she was gagging and hacking and calling out to god for 30mins, making all the people in the waiting area EXTREMELY UNCOMFORTABLE. After showing concern for the poor woman 3 different times they moved me into another area, but doctors and nurses would just walk right past her. It absolutely broke my heart and made me loose hope of any humanity or compassion within that ER. There were 2 other older women who also asked to use the restroom and BOTH were IGNORED and after getting attention by getting in the way, one was told to wait because the nurses were "busy with a line of people" THE "NURSE" in burgundy WASNT HELPING ANYONE AND THERE WAS NO LINE. While the other had been ignored for 15 mins. Not to mention I felt like my concerns as a newly pregnant mom were completely invalidated by the doctor, also I felt like the doctor was trying to convince me to not get the ultrasound being 9 weeks pregnant because it was a hassle for him and he wouldn't be able to see anything (when I enforced it we saw my baby, he confirmed no internal bleeding and I saw my baby's heart beat again which brought me so much peace). Mind you this was after I'd just been in a car accident and worried about the baby. He also told me prior to telling me that the ultrasound was pointless, "well there's nothing we can do for you unless your actively bleeding and in that case you'd probably loose the baby but your fine and not in pain so I wouldn't be so concerned." Then he reluctantly changed the sheets in the room in front of me and has me sit in there, and the room was very obviously unsanitary. There was a barely touched soda, trash from whatever sanitized instruments they used on the last individual. It was disgusting in there. I felt like another problem instead of a concerned patient. Also I've had two miscarriages which the Dr had been made aware of but that didnt seem to matter to him. There was also a glove on the floor in front of the main treatment rooms that doctors and nurses couldn't be bothered to pick up MY ENTIRE 5 hrs waiting in the treatment bay. They walked over it, I even saw a couple employees stare at it. Absolutely worst experience in an ER and broke my heart. Will be telling EVERYONE to Avoid this place at all costs! read more

Wife was in outpatient after a major surgery they lost a folder of medical papers when the rolled her in there they took folder then shift change then they said was no folder that they gave us after surgery so they took it then lied said there wasn't one Then its 7 pm now we got there at 8 am They said wife can leave with no meds Mind you she had her 3 pounds cut off her stomach and both her breast cut open has breast cancer Then they make her walk from the second floor to other side of building and outside not even offer her wheel chair outpatient is a bunch of unskilled people read more

May 14th 2024 I was sexually assaulted at baystate medical center a doctor grabbed my breast shoved me into a wall while several other employees at their doctor's office surrounded me refusing me to leave the building when my mental health team got there they quickly apologize for their actions however after filing a complaint with baystate and filing a complaint with the Greenfield Police department here is what happens Baystate Franklin lawyers instructed all security that is Fred had a security to not cooperate with a police investigation how adorable then I received three separate letters from baystate medical center all with incorrect dates of the incident all with incorrect description of the incident all telling me that they're investigation is complete and they're findings are private how adorable we are now at the end of 2025 and baystate medical center continues to harass me about dropping my complaints and that's not happening if you are a woman I do not suggest going to baystate medical center alone you might be violated read more

this place is the absolute worst place out of any hospital. they don't give a shit about the patients and they think everyone is lying. they take between 4-12 hours just for a doctor to do anything. Then they just assume it's nothing so you can get out of their hair. It's all about the money not about the patient . usually they are all at at center off the floor laughing and eating and doing nothing while you bleed out. And I'm Not over exaggerating one bit. you will be there for 12-24 hours and you will not be treated even if you are in severe pain. don't go there unless you have to. But if you do it might be the last place you ever go. That's a fact. read more

Went in for irregular heartbeat January 10,2026 had ekg blood work chest z ray sat in waiting rm over 16 hours never seen a doctor.was told several times was at the top of the list for a bed but watched several others come and go what a rat race no compassion do some people i feel like I was being discriminated because I am a black male also cane in by ambulance read more

Baystate nurse calls you after shingles pain telling you it isn't that bad. Tells you, your insurance likely won't cover pin relief you want. Argumentative and trying to be an insurance specialist and a doctor. Total nightmare. Level of care in the gutter. Shingles is the most painful thing I've had and millions share my sentiment. Get attitude was absurd. Go anywhere else for care. You deserve to have pIn treated in A thoughtful way. Shingles is known as "the suicide rash" for a reason. read more

Baystate Medical Center - Shingles rash. - Medical Centers Near Me - Springfield, Massachusetts

2.75 hrs in the ER so far and still haven't been called. Watched three waves of people come and go who came after us. It seems like this has to do with the color of skin because I wasn't asked about my pain level or symptoms. Just left here sitting. read more

I was not impressed at all with any of the staff at the Baystate ED Medical Center, except for the woman who confirmed my registration information for my mother. My mom arrived approximately at 10:45pm in the ED at Baystate. One set of x-rays were done in a timely manner - when they came back with the results, they stated that my Mom did not have a broken hip as suspected. Had to wait an additional 5 hours for another set of x-rays for her leg! None of the doctors came to my mother during that 5 hour span to see how she was doing. The doctors were joking and laughing at their desks right outside the ED room. I will never recommend Baystate ED for any services. read more

Let me start off by saying that I would not have come back if I didn't have to be at this crappy hospital, incompetence at its finest,God forbid you need to eat i had a procedure scheduled for months but I guess I wouldn't have eaten if they had anything to say about it, then my girlfriend gets attitude when she called to find out why,also she came up to the room with attitude, like she had a right, no skill needed to do this particular job but definitely not the field for her, hate it here absolutely never returning to this "hospital" and I use the term very loosely... read more

This has to be the worst hospital in existence. The staff and services are clearly a victim of the structural racism that is impacting inner city hospitals throughout the state and the New England region, and greater awareness needs to be spread about solving these disparities. The higher ups have no regard or consideration for their patients and don't give their doctors or nurses the proper tools needed to give their patients good long term care. It takes forever for the staff to figure out what's up with a patient to the point where when they do find the problem, the patient ends up getting readmitted to the emergency service. read more

After being airlifted from Berkshire Medical Center at 11PM to Baystate Medical my 83 yr. old husband was placed in the CCU with AFib, I finally was able to see him the next morning. A pacemaker was considered so any liquids/food, oral/body care was sporadic if at all. I brought his sonicare toothbrush to freshen his mouth. When I left it was 7 pm that evening leaving his book, magazine and toothbrush on his table in full view. He was moved to another floor and room overnight before his procedure. When I arrived the next morning only his book and magazine were in the hospital plastic bin. When I asked about his toothbrush the nursing staff from the CCU remembered his book, magazine and toothbrush but knew nothing of the toothbrush's disappearance. The Patient Relations coordinator " investigated" the matter but the decision was that it was not their responsibility even though my husband was a medicated patient, under their care, moved to another floor and room at night after I left him. Baystate needs to spruce their staff's honesty when vulnerable people are left in their care. read more

All the nurses, doctors, surgeons, PA's, and more, deserve a BIG THANK YOU from me. I liked the Diagnostic area, large spaces, mostly private, quiet. But, I mostly want to give a shout out to the hospital dietary staff, I had a meal there the night before my surgery that was so delicious...I truly have never had food that tasted so good! On September 28, 2025, that evening's dinner was Herbed Pork Roast, Garlic Green Beans and Butternut Squash, with Peach Crumble for dessert. I have to say it was a meal worthy of Chef Ramsey. I liked the other meals there, but whomever the chef was for that meal, he or she (or they or them!!) deserves a Culinary Award! I saved the Peach Crumble until right before midnight. I am hoping the chef received the compliments I gave to the dietary staff, and the nurses. It was truly one of the best meals I have had anywhere...home cooked, or restaurant. Thank you to whomever that gourmand is, I hope you continue to help the patients with nutritious, and really DELICIOUS meals!!! THANK YOU!! read more

The bedside service is below professional standards. And the parking is poorly designed. No where to park majority of the time.

I work in health care, so I have some perspective on the challenges facing staff and the field in general. I recently spent some time at Baystate as the family member of a patient requiring cardiac surgery. Every single person we interacted with was professional, competent, responsive and pleasant. Many went above and beyond, with generosity and smiles. The care was exceptional, and my whole family appreciated every aspect of the care. I highly recommend Baystate!!! read more

this is the worse hospital to go to! been bleeding out for 3 days with no help. The nurses are careless the doctors tell you there going to do things and never do. long story short this has been the worse experience I've ever experience. I ended up just walking out to seek help elsewhere. bathrooms were also dirty and nurses were lost about everything. do yourself a favor and go elsewhere. read more

Been here for 8 hours in the waiting room. With my boyfriend who faced a traumatic head injury, and possible broken ankle. No one has checked in, offered ice, or an ounce of compassion. I do NOT recommend this hospital and will never be back!!!!! read more

The staff is completly rude and dismisve. They care more about talking then helping anyone. Paul is a male nurse in the Daily building that should NOT be working with the public let alone sick people. read more

Lack of Doctors to talk with patients concerning care, care plan, medications. A total lack of communication when patient asks for Doctor to see them. When is it OK for Doctors to violate a Patient's Bill of Rights. Total lack of caring, Zero communication, Zero Patient advocate. Patients deserve to be communicated with, to be a part of this care. Doctors at this hospital fail to include or talk with patients. read more

I have worked at Baystate for 23 years. It has been in a steady downward spiral for the past 8-10. It is the absolute worst place to get a job. The benefits have declined every year, the wage increases are well below inflation and most years they give none at all. You will work in an awful environment for people that have been hired for 1 reason only... and it isn't their experience or work ethic. I cannot say enough bad things about this garbage fire of a train wreck. No benefits, no pay increases, terrible environment and incompetent leadership. It really sucks. The only thing worse is their healthcare. read more

Went to the Palmer location for an emergency visit for broken bones in my hand. Absolutely fantastic care and service.......then.... Needed to make a follow up with orthopedic surgeons. They told me to come in at 9am. When I showed up at 840, the receptionist stated that the doctor wasn't even in until 11 and so my appointment was moved without notice to 220pm. I returned home and got a call that my appointment was being cancelled because the doctor wasn't the one on call the night of my break....... What? I was asked to call a different orthopedic surgeon. Was given the wrong number. When I finally reached the office I found out they lost my x-rays and I'd need to find them and fax them over myself.... Please keep in mind that my hand is broken, I'm in an incredible amount of pain......and all baystate doctors are literally refusing to help me. read more

Horrible customer service came in today at 7 am, they told me it's a 20 HOUR WAIT TIME!!!! This is absolutely ridiculous! Front desk staff in emergency room are absolutely ridiculous, they treat you worst than garbage, belittle everything you say. Not helpful whatsoever. Recently moved here and with a city as big as this to have this HORRIBLE hospital is a shame!!!! read more

Baystate Medical Center - Emergency waiting room - Medical Centers Near Me - Springfield, Massachusetts

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I was going to write this long letter, But I will say this. My wife was air lifted to BSMC. The ICU was fantastic and saved her life. Once you leave the ICU you become cattle. The care or lack of care was awful and the paid people at the door were the best examples of bad to terrible customer service. To top the list Security was dam near criminal. If you or someone you know needs care, Once you get out of ICU go somewhere else. read more

The nurses ignore the 'call for nurse' button. Even If I go in the hallway they ignore me or say yeah be there in a minute.. hours go by.. I don't get my medications and they act like it's a burden to do anything for me . read more

Worst experience for my 79 year old mother in-law. She fainted in the kitchen, slammed her back. Drove her to emergency room at 9pm. Was not allowed to wait with her! Had to leave her there alone, in a wheelchair, where she sat for 3 hours. No water, no checkins, nothing! Staff assured me we would get regular updated phone/texts on her status. NOTHING! I knew I was in trouble when the er nurse wrote down my cell phone on a piece of paper and shoved it into his pocket. Next day at 6pm, they had still not given her anything to eat! No phone calls/texts. We had to chase down people for updates. 5 days later she is still in hospital. Fractured a vertebrae, but feeling well, and she wants to go home. She is diabetic and they told us she was in a special diabetic food plan. Yea right! Breakfast - egg, French toast, fruit Lunch - Mac and cheese, rice and fruit. WTF! Worst customer experience. Typical city center hospital. Gunshots and stabbings overwhelming less urgent needs. Which is why you read the reviews with all the long wait times. Avoid this place if you can. Go find a regional hospital if possible. read more

went at 8 am to get checked for severe bed bug bites flying insect bites and others Also went to get my feet checked because I can barely walk for years it hurts like hell and I'm a working man now: from the minute I got there the receptionist or whatever ere being super rude for no reason I was respectful and honest and had a smile every time I could and I was ignoring any negativity coming my way: but than the lady asked if I was allergic to anything. I confessed to her that I haven't been to the doctor since I was a child and that I could be allergic to something im not aware of. she cut me off and said it was a yes or a no question and than proceeded to checkmark no(I'm guessing) honestly I ignored this because I wanted care. after I was sent to a room I guess I was not worthy of a doctor. I got offered a referral to a foot doctor in a week or two and I declined because if I wanted to do that I could have myself. After the nurse said she was gonna give me something for the bites. I said hopefully not Benadryl. She said it doesn't have to be. Why are you allergic? I said no. I could of done that at home(I was self treating already with penicillin and benadryl) she said ok I'll get you an ointment (I assume she meant cortisone) I said okay: and dipped. Wasn't mad at the nurse she was doing her job. Hope that receptionist gets fired tho. Pretty sure those people thought I was a pill popper or something they even asked if my obvious bed bug bites were self inflicted. the fact I decide to put my faith in the city after a decade or more or not going; I was really disappointed. bay state was never like this when I was a kid: they used to really care about this city: I don't recommend going there unless you're having a heart attack and mercy is full: Rating 1/10 read more

I would never recommend this patient care center. No one is in charge, messages left are not returned at all levels and there is a generalized apathy among workers acting as switchboard operators in nursing staff. Do not go here thinking your needs will be addressed. It's easy to like a one time visit, but after the course of multiple no-option admissions, the flaws in communication and basic healthcare are more than disconcerting. I will opt for home. That's a sad reflection on the poor healthcare my mother received. Denise Lafountain read more

My brother ended up in the cardio vascular ICU in Springfield. Everyone from the front desk to the nurses, doctors and social worker was amazing. They had a team of knowledgeable experts working on him who saved his life and got him back on his feet after an very intense period. They also worked very closely with our family, ensuring we were informed, providing us great access to see him, and helping inform decisions. My family is extremely grateful for this amazing team which we highly recommend. read more

The billing office is a mess . I Have to keep calling to get a bill sent to me I don't understand these people I keep getting text messages but no paper statements even I call and ask for them read more