I sent out a request for quote for AC maintenance service and got 3 responses, 1 was web only with no message, 1 was chat only with suggestion that i just change filters (which would have helped my problem, 1 was a chat with an offer to call from the very nice Anita. I chatted with her for a bit and she offered to send a tech the same day which is what I wanted. I had previously gone to the AC contractor that put the system in and was told that they would not take on any new "non-warranty" clients because it was peak season. So there, I thought. Anita scheduled an appointment window for 1-3 for Alan to come and said he would call me when he was on his way. He called at 12:30 and arrived at 1 PM. He was very professional and wore shoe covers. He very gingerly educated me on the importance of changing my filters every month during the summer. He checked the attic system and then the outside where he put in 3 lbs of freon. He also washed out the system with my garden hose. The price was reasonable for this level of service and same day response. Recommended read more