Decent work fixed my oil leak but have your car checked in a few other spots before coming here…read more They wanted to replace fans that are fine and run well. Already hard enough trusting dealers and now it's smalls shops. Also paper work stated that I need radiator replaced. But he called and said to replace fans.

The wanted to charge me $3000 to replace a bad power steering rack. I took my car to another…read moremechanic, and they found that the problem was just a leaky gasket, which only cost $300 to fix, and the power steering rack was fine.

Jessica D. responded to my review stating that Lou has reached out to me. He hasn't- no one…read morehas....still waiting to hear from Lou or from Heidi. I just don't want this to happen to any other future innocent customer who entrusts their vehicle with Gerber Collision in Kennewick. I would appreciate a follow up from someone.

Terrible customer service! This place shows absolutely ZERO urgency to do their job and get your…read morecar fixed! I took my car in for a very minor fender bender, honestly, I probably could have gone without taking it in to get fixed at all, which at this point, I wish I wouldn't have!! They have had my car for over 2 weeks now, they never call me to give an update, I always have to call and the estimated date of completion just keeps on getting pushed out farther and farther. Absolutely UNACCEPTABLE!! I will most certainly NEVER be taking any of my cars here again!

Went in for a simple oil change and received top notch care. my entire vehicle was inspected and…read moregreat care taken. the staff was knowledgeable and friendly without being pushy or trying to oversell me on things. I will def be back for my auto needs. wry affordable too.

1. Overcharge. They charged close to $2000 for a job that the *DEALERSHIP* instead did for $800. If…read morethe dealership charges less than you do for the same job, you know you messsed up. 2. Untrustworthy. The tech diagnosed an issue that did not exist. They said defoggers didn't work and recommended replacement. As soon as I got my car back from them diagnosing, I tested it. They worked. Stay far, FAR away.

They were very Friendly, we needed 2 tires, we found a cost…read moreeffective cheaper model. But they bought us a longer lasting model at no additional cost, installed them. Great tires. Later another different tire started leaking from the accident and they removed the gravel and junk, and fixed it at no charge. I will use them again!

Took in my car for a check engine light and they said they fixed it but the check engine light kept…read moreon coming on and I payed 180 for the diagnostic and 950 to replace the part and they did they replacement and my car started acting weird and I took it back in and then they said it was a bad pump in the transmission and that I needed a new transmission and that would run me 2,500 for a used transmission. I would not recommend this spot to anyone at all

Should be called $3600.00 automotive because that's what I paid to replace an (allegedly)cracked…read moreexhaust manifold. (Was never shown the damaged part). They never secured the passenger side turbo charge pipe and it's all tore up like the tech had some anger issues with it. I parked the truck thinking I had other issues and just now got to poking around and found it. If there was less than one star I'd give them zero.

I came in because my check engine light was on. I wanted them to check the reason for the light,…read morewhich is a quick 5 minute deal that I've gotten done for free at multiple other mechanics, including in tri-cities in the past. I was expecting to just pay for the mechanic work they'd do on it after. I learned it's good to confirm prices with mechanics beforehand because not all are transparent about their prices. I was not told at any point during the process from the time I called to make the appointment & thru the entire appointment that they were doing more of an extensive diagnostic check of multiple pages they printed out for me that was $250. I was not told about the fee until after they were done with my car. I told them I was not expecting this because I didn't ask for it & they didn't show any care or seem apologetic about it. Poor customer service & unethical business practices. I've been here multiple times, but will not be coming back. A $250 charge is a lot of money to not inform your customer of until after the fact. While the more extensive check was good, I did not need it nor did I ask for it. I would've gone somewhere else if I had known about the hefty charge.

Called back-to-back days looking for a quote. Both employees said they would email me one. No…read moreresponse or email back. Great business tactic.

The experience with Mad Mechanics was the best experience with a shop I have had. They were very…read morecommunicative during the duration of the repair and the price was very fair. I will recommend this shop to everyone!

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

I had my power steering looked at and had stop leak put in to prevent another expensive service…read morerepair and was quoted 1,200.00 to replace the power steering pump. The charge for just putting in stop leak, which didn't work was 84.33. I called another garage for an estimate and they quoted me 600.00. I'd say that is quite a difference and being on a fixed income, it's unethical to take advantage of the people that can afford it the least.

Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.