!WARNING! DO NOT BUY FINCH OR ANY BIRD SEED FOR OUTDOOR HERE!!! I bought some Finch Food for my finches and turned out the bag was infested with Indian Meal Moths! I will warn all buyers to avoid buying any bird seeds from this store as most of their supply are infested with meal moths. I went back to the store and complained to the manager that my condo was infested with meal moths and when tracking down the exact brand, I saw more moths flying around their bags. read more

All of the customer service associates were very helpful here. The store is clean and well-organized. They have a great selection of products and I found everything I was looking for! read more

This is the worst Menards location I have ever been to. I placed an order on 5/9/15 online for fencing materials for $850.00 and chose the "Pick up in store option." From 5/11-5/15, I received 3 emails from Menards stating that my order is ready and if I dont pick up my order by 5/20/15, my order will be cancelled and I will still be charged 10% of my total order for the processing fee for the employees to get the order ready in their back "pick up" area. I arrived at this Menards on 5/16/15 at 8:00 am to pick up my order and spent at least 20 minutes in the pick up area waiting for someone to even offer to help me. There were at least 5 employees who walked by, saw me obviously needing help, and didnt say a word. I finally spoke up to one employee who was walking by and gave him my order number since customers weren't allowed in the area where all the orders were stored. The employee spent 45 minutes walking up and down the aisles looking for my order. I again told and showed him the emails I received stating it was ready for pick up. At this point, the employee gave up and had to go in to the store and pick out the 80+ items I ordered by hand himself with the forklift (which took another hour waiting there). I then asked him why my order wasn't ready and that it's a little ridiculous that I've been here for 2 hours. His response was "sorry." He then proceeded to load the materials in my car while the other 6 employees in the back room chatted about hockey and ignored the other customers waiting for help. I finally saw the manager, who knew what was going on the entire time and did ABSOLUTELY NOTHING. I asked him for my receipt and he said "we dont have one, you can go to the front kiosk and print it off if you want. sorry." Seriously? I just wasted 2+ hours of my day at your store when it should have taken 10 minutes and you cant even print out a receipt or apologize for the incredibly awful service? This was the worst experience I have ever had and will definitely never return to ANY Menards ever again. The lesson I learned was to ALWAYS go to Home Depot (even though you'll pay a little more) but it's definitely worth it. read more

First of all i very much like their durable plastic bags! I tend to find the household things from tools, laundry detergent, fabric conditioner, etc for reasonable prices.Service was quick and if i felt in need of assistance they were able to swiftly guide me in the right direction and give me good advice to make the right decision read more

I cannot believe the incompetence that exists in this store. I called in advance to see if they deliver on Sunday, and was told no. Of course, I placed an online order, and they attempted to deliver my kitchen cabinets on SUNDAY...while nobody was home. I paid $175 for this delivery which they refused to refund. After a useless conversation with the manager Kyle, I was able to discover where the incompetence comes from. I reluctantly arranged for delivery the following day, and of course, I ordered 14 cabinets, they brought 13, but decided to only leave 12 after insisting that the one cabinet that is on my invoice, but not on their delivery list, should not be left. After some more wasted time, we were able to convince them that they should leave the cabinet that is on my PAID invoice. However, we STILL have to haggle with them over bringing the missing cabinet that they didn't put on the truck. They have to get back to us on that one...I'm not holding my breath. This Menards is a nightmare, from the store manager down. I suggest never shopping there. read more

I really like this store and tend to prefer it to Lowe's and Home Depot when shopping for home improvement items. The staff is usually a bit more knowledgeable than the nearby stores of the other two chains and prices are typically lower than both. I am not a contractor, but from appearance I'd say it's a bit weaker than Home Depot in construction supplies. A little stonger in other areas. It sells more peripheral items than the other two chains but does not have as large a plant selection. Also more home items which are not directly related to home improvement tasks, e. g., candles, picture frames, cleaning supplies, etc. As other reviewers mentioned it is very large but I have not found it to be intimidating. read more

I was going to rate this one a one star but one bad apple shouldn't ruin it for the rest. The guy that works in lighting the young heavy set one is just plain rude. No people skills what's so ever. If I knew what I was looking for I wouldn't have bothered you. However, a simple question about a product shouldn't make you upset and make me feel sorry that I asked. You chose to work there you filled out the application it was your choice not mine. So grow up and do your job. Because of you I now drive up the street to the home depot. Attitude is for the streets not for customer service. read more

Do Not Try to refill propane tanks at this Menards. They require you to go to customer service, wait in line, and ask for someone to come out side, then you wait for forever. Today, I asked for service at the Propane station; went back to my car, got out my tank, placed it by the station, parked my car in the No Parking area - just so it would be obvious that I was waiting; AND THEN waited another 15 mins. No One Came! I left, went to Home Depot and did an exchange in less time. If they do not want to sell propane, that is fine; But don't make customers wait forever, for nothing. I waited a number of times before, but this is the last time! read more

Nice staff, great deals for the house, and maybe you will even find something you never thought would be here? ha! They also have an assortment of nuts and dried fruits for snacks. Yum :) read more

Always had a great experience here. The employees are very helpful and knowledgeable of every home improvement questions I had. Love the 11% rebate on everything, too! read more

Another really big hardware store in my area. It is so big that it can be hard to get around. I think teh employees don't really know it that well too because if you ask them they usually will point you to the wrong direction. I prefer smaller stores where the customer servce is better. read more

Menards - Hardware Stores Near Me - Morton Grove, Illinois

See all

Funny customer service blows here. I keep seeing all of these reviews that the people here are friendly and helpful. What a bunch of crap. Everyone I met looked angry and surly and nobody could find someone in the plumbing department to help me. It took 45 minutes to find someone to get what I wanted to buy down from the third shelf! And heaven forbid you ask any questions! They just give you a load BS that sounds good. If I could give them no stars as a review for service, I would. I do have to admit they do have most things that I need if I can find it myself because nobody knows were things are shelved. read more

I dig this place. Tons of products to choose from. Totally fair prices and helpful employees. Keep up the great work!!!

The personnel (employees and managers) could use some needed training. After finding what I wanted on the website of Menards we were in Rolla MO and I stopped by the Menards store. I was received cordially and informed very competently about the storage shed I wanted. Couldn't place the order because we live in the Chicago area so we went to Menards on Morton Grove for the order. The salesperson was fresh, not very helpful and we later found out sloppy in her work - our phone number (the main item for retrieval) was entered wrong. The shed didn't arrive when it was supposed to and there was no one to talk to. Everyone was rude and unpleasant on the phone. Today the shed was delivered and it's wrongly marked - after 2 hours of continuous phone call, the delivery person and one manager claim it's the right product. Sure hope it is. We are the customers, we deserve some information given in a polite and constructive way. We are also working people and do not have hours to spend on the phone to make sure we are getting what we ordered. First and last time with Menards. Next time it will be Home Depot or Loews. I do not need the hassle - no one does read more

Competent,courteous employees...Ron in appliance,Allen in checkout..& two other floor associates (unfortunately didn't get their names) went out of their way to assist me ...always found someone to direct me to the proper department..Ron was specially helpful in my purchase of a freezer,Mike for arranging delivery,and Allen for assisting this grandma with a large checkout...thanks for your courtesy & competence.......... read more

I love this place..great prices with great people..great service..my favorite is Nikola

Why on a Wednesday morning do I have to wait 20 minutes to purchase a can of paint, and have it mixed properly? What else do they have to do? They certainly are not customer service driven. The sales person was very snotty when I asked for a certain brand, and was told that even though it was a different name on the can, it was the brand I was looking for. Try not to shop there if at all possible. read more

I have never been treated so rude by a store employee as I was today by Lola (front desk) at Menards. I was charged a different price for the same item, when I tried to show her, she wouldn't even look at the item, instead I got a condescending attitude. I can spend my money anywhere, I don't need to take crap from her. I've spent thousands at that store, I'm in there at least once a week, but I won't go back. She has no business working with customers in a retail store. read more

I love this Menards they are so helpful and have great deal. Everyone is willing to assist you even customers lol.

Menards almost always has the best deals between themselves and the other two big box stores (Home Depot, Lowes). Their garden lighting section is more expansive and the regular prices are cheaper than sale prices elsewhere. read more

So discriminating,and unprofessional store with very careless employees. Went to buy a fireplace,paid for it at the front,they sent us back to receiving,door # 9,they took our invoice,send us in totally wrong direction,drove between their warehouses for 45 min,barely made it back,and there was fireplace sitting on the floor,when i asked why would you send us trough your warehouses,their department manager told us : Pick your fireplace,and get the fuck out of here. I can't believe that. You're not allowed to rise your tone after 45 min driving trough warehouses,which is not my job. If i'm sent at the receiving dock,that's where fireplace should be,if you brought it there at first place,why would you sent me someplace else?? If you see me upset,why not listen to my reasons,or instead of arguing,just pick up the item and apologize. I've never been treated like this in any other store,or institution in my life read more

We bought a very nice patio furniture set this memorial day (selection and pricing was far superior to the other big improvement stores), and were very happy with the help and service we received selecting and stowing the bulky packages in our van. Where Menards fantastic service really impressed us, however, was in the care we received when, after having used the set for a couple of days the glass table top unexpectedly shattered. We did not drop anything on it and couldn't explain to ourselves how this could have happened. Menards managers Steve E. and Steve M. cut through the red tape we expected in replacing the table. We had another one on our patio that same afternoon, without the third degree and bureaucratic procedures! The folks at Menards really backed up their motto of "dedicated to quality and service" and made us even more loyal customers. Great store, great service, great shopping experience! read more

Reasonable prices! Unfortunately, some employees lack training and unhelpful. But I got no problem when it comes to returns. Might go back if needed some repairs. read more

Got much better at propane refill fast as can be! I guess if someone is outside you get service faster!!

The prices are very reasonable, and most of the staff is helpful. There are a few bad apples everywhere, but at least they have Melanie. She's rather new there, but extremely helpful and caring. My advice to management is to thank Melanie every day for choosing to work there. read more

It's a really nice store , I love that I can find most of the stuff that I need in one place.

Lesley at the customer service counter has a really bad!!! Attitude she doesnt belong in customer service at all. I oeft the reciept on the counter while i went to get another item to replace the item i bought which was broken i come back and theres no receipt so she tells me u didnt give me a reciept which i clearly did. She has a really really bad attitude no wonder this store has 2 and a half stars. Theres no customer service here. read more

This place has the ruddiest staff I have seen. I went there to buy a Chandelier. I was planning to spend $200 there. I went to the lighting section this sunday around 6PM. A tall white guy and a blonde white lady were there. They were very unhelpful and rude. I heard them saying to each other that I was asking too many questions. I needed help with bulbs and I heard the tall white guy complain to a third person that I was asking the same questions... These people were bad mouthing me in front of me !!! I am not sure if they were like this to me because I am non-white or they are like this to everyone. I was very angry at there customer service and I decided not to buy anything from there even though it is a few dollars cheaper then Home Depot. I won't be shopping there again. read more

Great location, pretty good inventory but I find a lot of their stuff to be a lower quality. Although I see a lot of negative reviews for the staff, I find them to be pretty much the same as any other Home Depot location. But generally I would say that I can find a better price over here. read more

went to return 2 defective battery operated security lights. worst experience ever . i got there at 815 pm on 12.17.2019, talked to a foreign lady , who said that i brought the wrong lights, then i talked to what seemed like the return manager, treated me like a thief and a scam artist. had to go to the receipt machine to prove i bought them there. i wanted to talk to the district manager , but they refused to give me their names. after a half hour of arguing i finally got a store credit,, after 25 years , i will not go back,,, folks you can do better at walmart or home depot.. real bad experience, had to give them my drivers license too,, i am not a scammer ,,i bought the lights there, i was treated bad .. time to close the store down read more

Today when me and my wife were shopping at this store I moved one display lamp by mistake and was not able to put it back in its original place. My wife apologized to an employee whose name was Rob and asked him if he could assist me in putting it back. Instead of providing adequate customer service the employee by the name of Rob said with hostile attitude "why did you have to touch it" and asked us to leave the store!!! Me and my wife were stunned! We looked at each other and It took us a second to realize what he just said. I mean at one of the major stores like Menards to have such a hostile employee it's absurd! I am 40 years old and this was the first time I encountered such rudeness towards customers for an honest mistake! We are still in shock! read more

Horrible Customer Service. Went in to buy a new door and screen door. Knew what we wanted. No one at door/window desk. Asked for help. Guy said he doesn't work in that dept but would find someone. Waited 15 minutes. No one showed. At least at Home Depot, everyone asks if you need help. Not at Menards. Employees just walk by. Going to Lowe's. We shop at Menards regularly. Not anymore. read more

I am writing because of a terrible shopping experience that my husband and I had at the Menard's location in Morton Grove, Illinois on Sunday, July 6, 2014. I wish I could give zero stars! My husband and I were there to purchase bifold closet doors for our bathroom. This was our very first time at any Menards location and we were only there because we found bifold doors that we wanted to purchase on the Menards website. We were in the check-out lane when we noticed that was some damage to the bifold doors that we were about to purchase. We wanted to request a discount because of the damage and because these were the last bifold doors of that particular size and design, in the store. We informed the cashier, who went on to notify another associate, associate #1. Associate #1 informed us that somebody from milling would be here shortly to examine the bifold doors. We waited about 10 minutes in the check-out lane as other customers passed us, however nobody from milling arrived. So I informed associate #1 again to please page milling, she did so and then she informed us that somebody from milling would be here in "four minutes". We kept waiting however nobody from milling showed up. During this time, an assistant manager walked right past us, and did not greet us or ask us if we needed any help, despite the fact that we were standing at the check-out lane as other customers were being assisted. The assistant manager proceeded to sit down at the customer service desk which was 10 feet from our check-out lane (lane 7). At the time, I did not know the identity of the assistant manager. When I went to speak with associate #1 for the third time, she was standing near the assistant manager at the customer service desk. After this third request, associate #1 spoke directly with the assistant manager and then associate #1 told us that the assistant manager had approved a discount of $5 for the bifold door. The assistant manager never introduced himself or greeted us, despite my standing 3 feet away from him. Also, at this point, NOBODY had inspected the bifold doors for damage, including the assistant manager, and the associate from milling still hadn't arrived. If nobody needed to inspect the bifold doors for damage, why were we asked to wait for over 20 minutes in the check-out lane waiting for an associate from milling? I spoke with the assistant manager about this and his reply was that he approved the $5 discount because he had "overheard" the approval of a $5 discount by milling over his walkie talkie. As the store assistant manager, he was not willing to see why we were upset and offended by being neglected and kept waiting without follow-up by staff at the store. He claimed that he didn't see us waiting in lane 7 and also didn't know that we were still waiting for the associate from milling, even though associate #2, who was behind the customer service desk with the assistant manager, came over near us twice but only spoke with the cashier and asked what the problem was, before I asked her who she was and if she can help, to which she said "no" and walked away briskly. I tried to explain to the assistant manager about the mismanagement of the situation with regards to being told to wait in the check-out lane for an associate from milling to come and inspect the bifold door, however he was extremely disrespectful and refused to listen to what we were saying. He never apologized for our wait or the mix-up, and in the end he told us to "just leave" and that "this conversation is over". I do not feel that this was appropriate behaviour on the part of an assistant manager to a store customer. In addition, throughout all this time, the associate from milling never showed up. We left the store very shocked and saddened by the way we were treated and very disappointed at the way in which our situation was handled. read more

I was in Wilmette, Illinois to help my son rehab a house that he is going to live in. We were hoping to find a "go-to" hardware / box-store. So, we had heard Menard's was good. We were really disappointed. Staff was mildly helpful. Vaguely pointed toward the items I asked about. The staff mostly stands at little kiosks around the store and waits for the customer to approach them. We bought several toilet seats for a home we are renovating. While we knew they were low cost they turned out to be Prototypical Cheap Chinese made garbage. Returned all to the store. It is OK to sell a low end product, but at least make it so that it works when you unwrap it and will last a few days. These things were made so badly they fell apart as we were installing them. The only reason they get a two instead of a one is they did take all the seats back without batting an eye lash. That is good, but we had to waste so much time running back and forth to the store that is was upsetting. Not to mention that driving anywhere in Chicago is no easy task so one wants to avoid return trips. The other reason they got two stars instead of one is that the parking for Chicago is laudable. read more

Bad customer service ever! We come to buy the drill on Black Friday and the cashier just wants to take our money and leaves us alone without telling us where the receipt will be. We understand that the store is busy, but do not take customers' money and show no reponsibility for customers' care just because of the store is busy. This is the first time we come there and it will be the last time for sure. read more

Bought a butcher block counter top on line with next day delivery. Received an email later next day that top was delivered. Went into store the next day to find out where the top was and they could only verify that it was delivered. Top was never delivered it turns out and it was brought back to the store because nobody was home according to delivery company. Long story short I would have to pay another 25$ or pick it up myself. I canceled the order ate the $25 and will never shop there again after 20 years as a costumer, I'll have to travel extra mile to Home Depot. I suggest all to do the same. read more

Worst service on the planet. Most are very unhelpful. Have only come across 2 folks in the lighting area that tried to help. And you have to pay for floor samples! Move on.... read more

We are building a restaurant in the area and have needed to make multiple trips to big box hardware stores. I have nothing but great experiences with Menards not only Morton Grove but all the others I have traveled to. I pass others hardware stores and go there. When the MG store was out of inventory they found what I needed in other stores and called ahead. Everybody I had contact with either at the front desk or in the lumber yards all were courteous and kind and very informative to help me complete tasks I needed to do. There is something being done right with their employees, there is always a greeting and a desire to help you. The have played a major roll in the reconstruction of our restaurant. There prices are competitive and even better sale prices. Great team!! read more

Not a pleasant place to shop. Encountered a very rude employee recently and complained to management. I doubt very much anything was done to correct this persons behavior. Will not be returning. Don't need the type of treatment this person afforded me. Menards doesn't seem to care as reviews will show. read more

'Dedicated to service and quality' IT IS NOT. It is totally NOT RESPECTFUL to put 'express line 6 items or less' sign and then make a customer wait in line after someone who puts 20 items for checkout. It happened to me two days in a row. I value my time and want it to be respected. The customer service ( Jasmine?) did NOTHING about it. Lame explanation that they can't tell the customers anything doesn't help at all. Neither did another formula put in her mouth that it's the chain's policy to put signs like that. Take it down or have someone who makes sure you don't waste someone's time. read more