The owner and her daughter, wonderful people. Very pleasant to talk to and were very personable…read more
The atmosphere? Amazing! Modern and simple design inside with several chairs.
My review is based on the service... it was not good. I came in asking for money pieces and a calico under neath. The owners daughter did my hair, mostly.... It was supposed to be an estimated 3-4 hour appointment, hourly color correction is how she wanted to charge me. I was fine with that after our consultation and she explained why.
So first part fine, I just sat there talking. But when she finishes rinsing the color and toner, I stared in the mirror and just as she was looking at it she got quiet. She started showing me and I just started crying. I was 3 hours into my appointment and my money pieces were yellow. The calico was supposed to be blonde, red, and brown. It was yellow, pink, and brown.
She said she didn't know why the red didn't take. I had to walk out to collect myself. I came in a minute later and they offered to tone it more and add more red. Now we were past the 4 hours. She had other appointments coming in and I had to sit and wait in between customers. The owner (her mom) came and helped between but I ended up sitting there for 6 hours in total. My hair was still nothing like any of the photos. I just wanted to leave so I said that was fine. I didn't want to keep waiting between other clients because she didn't leave enough time to work on my hair.
I never took photos of the final color result because I hated it so much, wish I did now. The stylist did take a photo to show me the back at the end of the appointment,but I never got one.
But now about 5 weeks later I decided to get it fixed, and I was shocked!
This new stylist asked who did my hair and where because the cut was so bad and jagged and absolutely chopped in the back. I obviously don't look at the back of my head very much so I had no idea. I walked around like this for weeks with not a clue.
I paid HUNDREDS of dollars and even left a tip because I felt it was a genuine interaction. She just doesn't know how to do hair is really the only thing I can figure at this point.
She did offer to fix it but she didn't say for free so I wasn't going to come back and pay more money when it was already a very bad experience. Why would I trust you to fix it?
During the consultation I told them both I had a very bad experience with someone a few months prior and I was nervous to try another salon. I trusted them and they sounded confident...
I don't know about the other stylists but I do not recommend the daughter to do cuts or color. (I forgot her name)