I visited Campbell Clinic in September due to severe, radiating hip pain. I initially saw a…read morephysician assistant who did not listen to my concerns or my long-standing history of low back pain. Despite my explanation, he diagnosed me with a hip infection and prescribed a 7-day course of high-dose steroids. I had to travel to Montana for a wedding shortly after and hoped the medication would provide relief, but it did not. When I returned 10 days later, I saw Dr. Brandon and explained that my symptoms had not improved. Once again, I emphasized my history of low back pain. I was given another 10 days of pain medication and told to return for a hip injection. During the hip injection appointment, Dr. Gilbert entered the room, administered the injection, and provided no explanation of the procedure or any post-injection instructions. His bedside manner was among the worst I have encountered, both as a patient and as someone with over 20 years of experience in healthcare leadership. I had to initiate all questions, and his only response was, "Follow up with Dr. Brandon--I'm just here to give the shot." The injection provided no relief. I ultimately sought care at a private physical therapy practice, where I was properly evaluated and diagnosed with a compressed nerve in my lower back radiating into my hip. After eight weeks of physical therapy, my pain was completely resolved. I contacted Campbell Clinic to share my experience, explaining that I endured unnecessary pain, medications, and procedures due to a misdiagnosis and a failure to listen to my concerns. I was told my feedback would be shared with the providers. Despite this, I later began receiving bills for my visits. While my insurance had covered nearly everything, I contacted the clinic to request that the remaining $35 balance be written off given the circumstances. After four months of repeated calls and unreturned messages, a manager finally contacted me and stated that the physicians refused to write off the balance because they had "treated" me. I was shocked and deeply disappointed. This experience made it clear that patient concerns and quality of care take a back seat to billing and volume. I felt rushed, unheard, and treated like a number rather than a patient. If you are looking for a practice where you are listened to and where the root cause of your pain is addressed, I would strongly recommend looking elsewhere. It is disheartening to see what community healthcare in our area has become

Excellent in every way except that Campbell Clinic obviously and erroneously ascribes to the false…read morenotion that diversity is more important than quality when it comes to hiring. Consequently, there is a lot of ineptitude among those whom they have hired, negatively affecting patient care and clerical accuracy. Diversity is fine at Walmart. Not in medical facilities!

Dr Lendermon wasn't available for same day app that is needed due to fall, but Dr. Benjamin Petty…read morewas available, he is also an orthopedic/sports medicine specialist. However Dr. Lendermon is really fantastic and replaced my son's humerus after a bad car accident and performed a minesectomy on my knee on an old skiing injury. She made both of completely better and did excellent post operative care. She has been our orthopod for 20+ years and really knows her stuff! They have a crack staff and perform complete orthopedic and sports medicine services right down to making wedges for your shoes and physical therapy. Highly recommended!!!

Dr. Lendermon is not only a great doctor, but one of my absolute favorite people. I can't recommend…read moreher enough. She's warm, caring, and practical, and her priority is to get you right as quickly as possible. While that sounds like what everyone in her field should be doing, she is truly exceptional. I have been seeing her for about 4 years now, and through that time, she has helped me with knee, foot, and hamstring injuries. I was first referred to Lendermon Sports Medicine by someone who Dr. Lendermon had been able to resolve help with a leg injury without surgery. She was able to do the same thing for me with a knee injury - a brace instead of the surgery recommended by a well-known local orthopedic firm. Since then, she has helped with a fractured foot, finding damage another doctor missed and helping to treat it appropriately, as well as hamstring issues. Each time, she is knowledgeable and genuinely caring. Sometimes the wait can be a little bit, as with all doctors, but she takes the time with each patient to make sure she gets it right. It is well worth it.

Yes, the quality of care was excellent. I felt listened to and cared for during this visit. I had…read morefour x-rays on knee and lower back, which was painful but needed to be done. The office staff was top notch in how they treated me. I was able to get help from the specialist and learn what might be the cause of my injuries.

From the owner: General orthopedic care, Sports Medicine, Non-Surgical Treatment Options, Osteoarthritis Treatment,…read moreFracture Care, Casting / Splinting / Bracing, Rotator Cuff Injuries, Shoulder Pain and Injuries, Carpal Tunnel Syndrome, Knee Pain and Injuries, Ankle Pain and Injuries, Sprains / Strains, Tendonitis, Neck and Back Pain / Injuries, Pediatric Pediatric Evaluations, Ultrasound Guided Joint Injections, Intramuscular and Trigger Point Injections

I have been there twice trying to get help. Today I went since I am experiencing severe pain when I…read morewalk. I also have nerve damage from a surgery. They were very unprofessional. "Could be my shoes." Did not really even want to have a conversation about pain management. I have a history of ankle/feet problems.

I WOULD NOT SEND MY DOG THERE FOR SURGERY!!! I did have a consult with DR.THOMAS GIEL who was a…read morecomplete A$$!! I've never been treated more poorly by a physician in my life. I happen to be a physician's wife and although that doesn't warrant special treatment, they do know that I know the medical field bc I manage a medical practice. I was treated w/a med by him I'm allergic to 5 min after telling him. Terrible bedside manner as well as physician!!! I've now had surgery for a complete tear of my rotator cuff by Dr. Christian and I could NOT HAVE BEEN MORE MISERABLE!!! Do NOT GO THERE!!! It was a living hell the entire recovery process!!! If I could do it all over again I would definitely choose someone less arrogant, pompous and more sympathetic to my pain and suffering!!!

The front desk is very nice. The doctor that I came across I don't feel confident about. I went in…read morefor my left knee that is in pain from over exertion. This knee was dislocated last year so the Dr. Should have been aware of my history. I came in with blood pressure 158/91. I asked if it may be due to poor circulation in that knee but they told me to wait to hear from the Dr. First, he tried to tell me my dislocation happened to my right knee based off their reports. The reports were incorrect. It was my left. They only did an x-ray... that only gets the skeletal... not tissue, possible blood clots, etc. He doesn't see anything wrong he just felt it was inflammation. He recommended two things that will make my blood pressure highER. I asked him which is best because my BP was high already. He responded as if he didn't read any of my vitals before coming in. Needless to say, I'm in the ER . Great front desk. Not so sure about the Doctors. I hope they realize that you think you can have people constantly coming to you that invoice/income doing patch work... not me... if I'm not confident in your practice, I'm gone.

Dr's Dockery and Campion are The first Dr's I have been to in the last 5 years of seeking help for…read moremy lower back and leg pain to tell me I'm Not crazy. My pain is real and they were going to find the answers. I just had my second surgery and am finally founding relief from all my leg pain. While I was in recovery, I experienced what was thought to be a side effect from anesthesia, Dr Campion came over to check it out and kept me longer to make sure it was subsiding. Some of the office staff leave something to be desired, but I find that at most clinics in Memphis. This does need to be addressed as they are the front line of the patient experience.

Very rude the front desk actually laughed when they realized the insurance was Medicaid and then…read moreproceeded to hand a piece of paper saying just so you know we're not gonna take this insurance anymore soon so you might need to find a new doctor and the whole time they were playing behind the desk putting other people in front of people that were already there had an appointment for 2 o'clock ask how much longer at 3 o'clock and they responded well we have three people in front of you so you're just gonna have to wait very rude. Very unprofessional. talking to people in a demoralizing tone is a big pet peeve of mine. Don't treat people how you wouldn't want to be treated.

These guys are awesome - the entire staff. They are very considerate, professional and very good at…read moremaking you comfortable. They discuss everything with you, every step of the way. Could not be more pleased. I've had a knee surgery and a total knee replacement surgery. Both were excellent.

Fox News on tv. They wouldn't change it! A one star for that at the most !!! (Actually, everyone…read morewas so nice, and it is such a good facility, I'll go with a 4 star. I would have been a 5 star if not for the Fox News channel being the only channel they let it be on. I don't understand that one!) If you have to have surgery, this is the place.