I was using memorial pet sitting since April. They were great. My little baby Roxc loved them. All of a sudden they sent me a message that due to scheduling they couldn't watch Roxc anymore. No call or anything and even deactivated my account. Roxc is a little 9 lb dog that their sitters seemed to love. I know I had several last-minute request, but I always asked them if this was OK and if not, I would understand and make other arrangements so I'm not really sure what was wrong. I always tipped the sitters and even left them more when it was last minute. I left a screenshot of the message they sent. Again I like their service but believe this is extremely unprofessional to not even call and speak to me or return my message before they deactivated my account. Just thought this review might be help if anyone was getting attached to using them. Just kind of not understanding the unprofessionalism .
**update**
Ashley,
I also stated with any of my requests that "if you couldn't I fully understood." As for Roxc's medications I always left detailed instructions as discussed in initial meet & Greet, and I was assured that your sitters had no problem because they did this all the time. I understand though, it's your business and you may operate it as you see fit. Cancellations happen, and last minute requests do as well, as you surely must realize in this ever changing world in our day to day lives. Just a note, I would have paid any cancellation fee requested but you never mentioned anything. In the end a professional call would have been nice instead of a text, and then not answering any phone calls I made trying to get a more detailed explanation. Hopefully this is a learning experience for you so you can more better engagement with your clients and their babies. read more