The staff was very rude to me. They would ignore my questions and did not let me speak to my doctor, Dr. Charles. They messed up several appointments. Dr. Charles was also very rude towards me and was insistent on rushing me out of the office. He barley took a look at my acne and wrote a script within 2 seconds of speaking to him. When I called in to make an appointment or to ask a question the staff immediately changed their tone when they knewI was the one who was calling; they became very rude and insistent on ending the conversation, one of the staff even hung up on me on purpose. When I needed information that someone had to call me back to give me I never received a call back. On March 25th when I fired Dr. Charles as my dermatologist, I still received calls from the office confirming appointments that I had canceled. The last time I called to get my transcripts sent over to another office, they told me that they did not know who I was or who I needed to speak to to have that done and then called me the next day to confirm an appointment, again that I had canceled. I just today received a letter from Dr Charles saying that he wants to take me off his client list, yet I had already fired him (I fired him first). I have not spoken to him since 4 months ago. Yet, in his letter he blames me for calling and trying to get answers from the staff.
Your office needs employees with brains and smile. Not crudeness and lack of intelligence. I suggest apologizing, instead of pointing the finger on to your customers. This is after all a business, customers should always come first. DO NOT RECOMMEND AT ALL.
I am very disappointed with the way I was treated. I did nothing that any other person would do, yet I was singled out for asking questions.
Clearly he wrote this letter to save his own ass by painting me as the wrong-doer. read more
