Melody's grooming butchered my dog! Please do not take your dog there! I have a collie/husky mix named Gus. I took him to Melody's Grooming on Monday, December 17th, 2018. I told her I just want him to have a bath, brush, and nail trim. Last time she trimmed him and I explained to her that I did not like that, we like to keep his coat long. She agreed to not cut him. When I came to pick him up after about an hour, she said she had to "trim him a little" because he was matted. I told her it he gets brushed regularly by my kids. I did not have time to thoroughly look him over as another dog was coming in and rather aggressive, so I paid her in cash and left. I got him home and Gus seemed upset he went straight to his kennel and refused to come out. After I coaxed him out, I saw the extent of what she meant by "trim". You can see the pictures. She completely shaved his ass and belly all the way up to his chest. I texted her, saying I was upset. She says he was matted underneath, and yes he was somewhat but nothing a good brushing could not handle. It had been 9 days since he was last brushed, he was not that matted, not enough to constitute shaving him. She said he was impacted, if that was true, then that means that she did not take care of his anal glands last time he was in back in October and that was most definitely not true. I told her she should have called me before she cut him and she said there was nothing she could do. When I asked her for a refund, she said she does not do that. She offered me nothing to bring me back as a customer, she never even apologized or offered to correct her mistakes or that she even made a mistake. I took Gus to another groomer yesterday and she told me that because of his breed and he was improperly groomed, his fur may not come back properly. She may have forever mangled my dog's beautiful fur. Gus has been traumatized by this event. He hasn't played since and he is a very playful dog. He hides away in his kennel and won't even play with the neighbor dogs that come over every day. He cannot sit or lay down comfortably, especially outside (this is normally his favorite weather and he can't stay outside because I am afraid his butt is going to freeze). We are hosting Christmas and want to take family pictures with him but he looks terrible. He is specially trained and very confidant, normally, anyone that knows him knows this is very true. He is not himself. What I think happened was she was very busy, overbook and she did not want to take the time to brush him out. She just got out the clippers, her laziness forever mangled my dog. When I told her I was going to write this review, she said fine but she would still not refund my money. She would rather lose customers than refund my money. So if you go to Melody's Groomers, please stop taking your dogs to her! My father and Mother-in-law have already agreed to stop. If you do not please share this so that people will stop taking their dogs to her. She operates out of her home and I am not even sure that she has a license to groom pets much less operate a business out of her home. See the pictures below for more. I have also included a before picture so you can see how luscious his coat was. read more