Melody Amusement recently (6 months ago?) bought out the company who originally supplied my bar with Megatouch, jukebox, and pinball machines.
The original company was on top of their game. They had a Mike come out once a week to collect money from the machines and make sure they were operating correctly. On top of that, Mike would even clean the machine. A very personable guy, the sort of person you would want to represent your company.
Unfortunately, the owner grew tired of running the company and sold everything to Melody. They had Mike train all of their goons on their newly acquired accounts, then they let him go. Never a good sign.
Since the takeover, I have had to call their "support line" dozens of times. I probably only have about five phone numbers permanently memorized, and theirs is one of them. When we have a problem with a machine it can take several calls to get them to check out their broken stuff. A lot of times it's just that the pinball machine is jammed up with quarters because they haven't come out in several weeks to collect them. It's like they don't even want the money they are supposed to be making from these things.
At one point they replaced our jukebox (which was working just fine). The new jukebox has been in and out of disrepair since they brought it in. We have a house iPod that runs through the jukebox so we have music when the jukebox is not in use. They had to set up this new jukebox to interrupt the iPod and play "What's Up, Pussycat?" and other "classic" 50's and 60's hits once an hour if nobody was putting money into the jukebox. After each time these songs were done, we were left with five minutes of silence where the iPod would not play. They were hoping this would prompt patrons to use the jukebox, but it drove us insane. It took several frustrating calls and a few arguments over the next week to get this rectified.
Currently the screen on the jukebox is not working.
Two out of four of our products from Melody have "Out Of Order" signs taped to them which reflects poorly on our bar. I have tried calling several times in the past two weeks but they are in such a state of disrepair that their automated phone system is not working.
Seriously folks, if you want professional service, look elsewhere.
Melody, step up your game. Fix your phone line. Our customers don't want to hang out in a graveyard of your broken toys. read more