Critical: Professionalism, Reliability, Responsiveness
About two weeks ago, we adopted a dog named Carson. We had the dog 5 hours before I had to return him due to him attacking another dog at the vet's office, unprovoked. The other dog required surgery and luckily made it through. Carson also had a balding spot on his tail that was bleeding and bothered him - which I noticed within an hour of having him. The vet stated that a portion of this tail would need to be amputated, that he had a possible infection on top of his head, and that he had fleas.
When I tried to contact Melissa's Second Chances after we found all of this out, no-one answered. I called 3 times and emailed.
The young girl at the front desk was kind, but I was not asked any questions about ourselves or to sign one single piece of paper. She also specifically told me that she did not feel Carson was aggressive with pets or otherwise. She conveniently mentioned, after we said we would adopt him, that he had heart worms. I feel like you should mention that FIRST, not last. Despite the heart worms we took him home. They did say they would pay for all of his treatment at their preferred vet.
When I returned the dog, the young girl did not want to discuss any of the issues we had, did not want my vet's information, and said that she didn't believe he had fleas because they had him evaluated by their vet. Apparently they did not because this poor dog had multiple issues.
A family's dog was attacked, My 5 year old son was heartbroken, and I was furious. I see he is back on the site for adoption. I hope they are upfront about him, and other dogs they have. I will say that my vet said she did not trust Carson with children due to unprovoked aggression. I see on their website they have him listed as fine with kids - this is simply not true, and it is dangerous.
We were refunded our money which was frankly surprising and also telling. I also find it interesting that they have a 4.5 review, especially when you read the reviews that are NOT 5 stars.
All in all, I do not recommend this shelter to anyone. read more