I have been a patient of Coppell Family Medical for longer than I can remember! The whole time, I…read morehave seen Dr. Diana Coxsey. In fact when I first started there, she was just a youngster. I have seen grow up over the years...what a kick! I have NEVER had a problem with any aspect of this practice. I have always gotten an appt within a few days of my phone call! Dr. Coxsey is very accessible. If I call during the day, she always calls back....by 7am the next day...7am, oh well, sooner the better, I guess! She gets in the office very early, and takes care of 'business' before the office even opens! Other members of the medical staff, such as the Nurse Practitioner, have always been extremely helpful when I needed an appt...right now! I have never been treated rudely by any of the admin staff either. Maybe those who have expressed problems had been a part of the problem themselves? Kindness does go a long way. One last comment. The review by Zachary M., who is my son, was all B.S.! Not a word of it was true, except for the part about him being banned from the center. He was "drug shopping", and got caught at it! His review was a revenge post.

The practice is Texas Family Health Coppell and 3 years ago I sent them an internal message stating…read morewhat bad experience I had there. Their staff were rude and unfriendly but the doctor, Dr. Coxsley, is great. I moved out of the area but recently moved back to Coppell and naturally I called trying to see a familiar face. The MA at the time told me Dr. Coxsley was not seeing new patients, I called mack a few months later and come to find out that MA lied.... what really happened is that the practiced "dismissed" me as a patient. I called Monica the practice manager but she never returned my call. I called again a month later and again was told that the practice dismissed me and that Dr. Coxsley made that decision. I think it's crap you leave honest feedback about your staff 3 years ago and you are never allowed back there. Staff come and go all the time but Dr. Coxsley is still there. She is a great doctor. you would think that the practice would call me and ask me what happened what can they do to make it better, etc., but no they did not. It's a shame they can get away with doing this. I tried to email corporate but this is a big business.... never heard back from anyone. I can not recommend this practice as they are shady.

The staff is not very friendly and the office is always cold. But Dr. Colon is an excellent doctor…read more He is very thorough and has a nice bedside manor. He's not a pill pusher like many of today's doctors.

I moved here from Cali 6 months ago and I was hesitant to find a family practitioner for me and my…read morefamily. I am glad I found Dr. Colon. Today was my first time to meet him. Right from the start he was very knowledgeable and very professional. He answered all my questions and concerns and I left his office very satisfied. I recommend Dr. Colon. He is an excellent doctor. His CNA, Lisa was very nice and made me feel really comfortable.

Dr. Sharma is a very kind empathetic doctor. She's very thorough and knowledgeable. She's been my…read morePCP for 12years and many more to come!

I have been going to this doctor for nearly two years but have been very disappointed. The intent…read moreof this office is not well being of the patient but making money off the Patients in every possible way. The doctor tries to convince you to do meaning less tests at the office, even if the insurance is paying its obvious that its unnecessary. The doctor tries to upsell her expertise and advises you against going to specialists so that you keep going to her. Instead of suggesting you to go to a lab this offices asks you to come to office and then charges for a office visit. I am surprised one of the insurance firms has not identified the scam yet. I understand the need to make money but be very careful as your well being will be compromised here for making money

I've been going to old town family practice for several years. My experience has always been…read morepleasant, and staff is always friendly. It's easy to reach and has reliable parking. Walls are a little thin, but that's just a building issue. Medical staff changes somewhat frequently but I have no issue with them in any case.

Although my in office experience was pleasant enough, a few weeks later I received a bill which was…read moreodd because I made sure I would not owe anything before I got there and before I left the visit. Turns out, they charged me for an entire "second visit" because they simply stated I needed to see a specialist about one of my concerns and gave me a referral. No one mentioned a single thing about charging me just for them to tell me to see a specialist. Absolutely ridiculous. I will not be returning to this office. Extremely annoyed and disappointed that offices continue to screw people out of more money. I recommend going elsewhere or asking very specifically what your visit covers and which QUESTIONS cost extra...

Terrible experience. They have multiple front desks personnel but apparently only one of them…read moreworks, the rest are just there to chit chat while she answers the phone and checks people in. I had to wait 20 minutes after checking in just to be told that they didn't have the resources for what I was looking to be seen for. The vibe was off as soon as I checked in as if they already knew that I wasn't going to be able to be seen. Not saying that you can't enjoy down time with your coworkers but it would've been nice to get a heads up before I decided to take time off of work to show up for a doctor's appointment. If there's a $25 no show on our end there should be accountability and respect of OUR TIME as well.. DO NOT GO HERE

Total health primary care Coppell Tx…read more Be aware of this clinic, coppell location.All they want is to collect your copay and hit the insurance. Doctor will be in and out in less than 1 min going over your bloodwork. How is this right. The min you have questions about billing they will have an attitude, i would give this clinic 0 star if i could.

I would not visit their them again. I went in to hospital after ER hours. I was not aware or sure…read moreand asked them to look up my insurance details and tell about copay. The guy at reception called up to anther lady and she asked me to walk in side and she can help out. Doctor came in and I denied being looked until the doctor comes and looks at me. First she looked at my insurance card and first said it is going to be 50$ for urgent care. She came back handed me the papers asked for my initials and then said it is going to be ER. I walked out but after 30 days I got a bill for ER.

I've been to this clinic three and two separate occasions I was misdiagnosed. Either telling me it…read morewas a small virus or an anxiety attack, afterwards I actually had to go to an ER where they could properly treat me. I really don't understand because most of my coworkers and family members rave about the care of this place, but i've gotten in debt twice after their misdiagnosis and needing to go to the ER instead.

Love Dr. Calvert. However, I have had a terrible experience with the office and their ability to…read moreA) answer the phones and B)engage me in a professional and courteous fashion. I hope I can get this resolved so that I can actually see Dr. Calvert again soon. In particular, I spoke with an individual named "Matrix" who was the rudest person on the phone I think I've ever spoken with. This conversation followed 3 calls in a row previously in rapid succession where I called, waited, and got hung up on after waiting in the call queue.

Best of the best! Takes time to explain and Listen to his patients. Your not just a number!!! He…read morehas been my Doctor for 9 years for a reason.

Dr Cahan is the most caring, understanding and knowledgeable doctor I have seen in my 66 years…read more She takes time, an unusual act in todays medical care, so see to your every need. She looks at your entire health picture, not just the issue you came to see her about. She offers suggestions on ways to better improve your life via good health choices. When confronted with a difficulty, she further investigates any options available, confers with you as to the best choice. If she is running late it is only because she is giving the person ahead of you the time and expertise to solve their problem. She is a rare gem in the complex world of medical care. Thank you from the bottom of my heart, Dr. Cahan!

I had an apt for my twins 9 month well visit at 10:30am. Since it was our first time at this office…read moreI arrived 15 minutes early, at 10:15, like suggested to fill out paperwork. Then we waited, and waited, and waited, and waited. I waited until 11:40!!! We never saw that Dr!!!!!! I left because my babies were a mess sitting in a stroller in a cramped exam room for an hour. It was beyond ridiculous!!!!! I would have really like to stay for the apt, but waiting for 70+ minutes for a well visit is unacceptable. No one came in one single time to check on us. When I asked the tech what was going on she said any minute and then looked around nervously because she knew she was lying. Don't waste your time!!

Dr. Sullivan has been our doctor for over 20 years and is simply the best. The office staff seem…read moregood and the folks drawing blood are very skilled as well. So far no issues at all with the office.

My wife had her annual appointment here in January. She checked the self pay rate before scheduling…read moresince we were paying cash. Before she left, she paid the entire bill. A few weeks went by and we started receiving bills from Quest diagnostics. The bills were not small. She called Quest who told her she had to speak with Lifestream. She spoke with Lifestream who told her she should not be receiving a bill because she paid in full. We continued to get bills. Every month we repeated the same dance. Every month we were told we shouldn't be receiving a bill. She messaged Susan Harris herself who assured us she would personally take care of this. It's the very end of June and we received yet another bill saying it is past due. This isn't rocket science, it's not even as difficult as traditional medical billing where you have to go back and forth with insurance to get paid. This was a cash payment. Simple. I would not recommend this place to anyone. If they can't handle something as simple as a cash payment, I'm not sure how they could even begin to handle the complexities of treating patients. My wife and I are so disappointed in the lack of care we have received from this office.