The practice is Texas Family Health Coppell and 3 years ago I sent them an internal message stating…read morewhat bad experience I had there. Their staff were rude and unfriendly but the doctor, Dr. Coxsley, is great. I moved out of the area but recently moved back to Coppell and naturally I called trying to see a familiar face. The MA at the time told me Dr. Coxsley was not seeing new patients, I called mack a few months later and come to find out that MA lied.... what really happened is that the practiced "dismissed" me as a patient. I called Monica the practice manager but she never returned my call. I called again a month later and again was told that the practice dismissed me and that Dr. Coxsley made that decision. I think it's crap you leave honest feedback about your staff 3 years ago and you are never allowed back there. Staff come and go all the time but Dr. Coxsley is still there. She is a great doctor. you would think that the practice would call me and ask me what happened what can they do to make it better, etc., but no they did not. It's a shame they can get away with doing this. I tried to email corporate but this is a big business.... never heard back from anyone. I can not recommend this practice as they are shady.

My family has been going here for over 15 years always with good service until today. My…read moreappointment was at 8:00 am I got caught in traffic and was speaking with the lady checking in at 8:08 and she told me I had to reschedule because I was late. All the years I have been early like they requested and the first time I'm 8 minutes late they won't see me. Never again I'll find another Doctor.

The staff is not very friendly and the office is always cold. But Dr. Colon is an excellent doctor…read more He is very thorough and has a nice bedside manor. He's not a pill pusher like many of today's doctors.

I moved here from Cali 6 months ago and I was hesitant to find a family practitioner for me and my…read morefamily. I am glad I found Dr. Colon. Today was my first time to meet him. Right from the start he was very knowledgeable and very professional. He answered all my questions and concerns and I left his office very satisfied. I recommend Dr. Colon. He is an excellent doctor. His CNA, Lisa was very nice and made me feel really comfortable.

Melissa, the Nurse Practitioner, is awesome! She's so nice and very patient. She really takes time…read moreto listen and talk to you rather than staring at computer screen and nodding along like so many other providers do. She knows her stuff too! Had me feeling better in no time after a going to an urgent care with no good results. I very highly recommend her if you're looking for a provider!

Dr. Melissa Davis is very kind and very helpful. I would recommend her over and over again!read more

I have been going to this doctor for nearly two years but have been very disappointed. The intent…read moreof this office is not well being of the patient but making money off the Patients in every possible way. The doctor tries to convince you to do meaning less tests at the office, even if the insurance is paying its obvious that its unnecessary. The doctor tries to upsell her expertise and advises you against going to specialists so that you keep going to her. Instead of suggesting you to go to a lab this offices asks you to come to office and then charges for a office visit. I am surprised one of the insurance firms has not identified the scam yet. I understand the need to make money but be very careful as your well being will be compromised here for making money

I have been going to Dr Bina Sharma for 20 years . She is Very nice and kind . she listens to you…read morein details for what your problem is. I think that the patient reviews is that they are here to make money is untrue. I have been going to Dr sharma for years and the way that she handles patients is really good. I will recommend her to every one as she is the best Internal Medicine Dr in coppell.

I've been going to old town family practice for several years. My experience has always been…read morepleasant, and staff is always friendly. It's easy to reach and has reliable parking. Walls are a little thin, but that's just a building issue. Medical staff changes somewhat frequently but I have no issue with them in any case.

Although my in office experience was pleasant enough, a few weeks later I received a bill which was…read moreodd because I made sure I would not owe anything before I got there and before I left the visit. Turns out, they charged me for an entire "second visit" because they simply stated I needed to see a specialist about one of my concerns and gave me a referral. No one mentioned a single thing about charging me just for them to tell me to see a specialist. Absolutely ridiculous. I will not be returning to this office. Extremely annoyed and disappointed that offices continue to screw people out of more money. I recommend going elsewhere or asking very specifically what your visit covers and which QUESTIONS cost extra...

Terrible experience. They have multiple front desks personnel but apparently only one of them…read moreworks, the rest are just there to chit chat while she answers the phone and checks people in. I had to wait 20 minutes after checking in just to be told that they didn't have the resources for what I was looking to be seen for. The vibe was off as soon as I checked in as if they already knew that I wasn't going to be able to be seen. Not saying that you can't enjoy down time with your coworkers but it would've been nice to get a heads up before I decided to take time off of work to show up for a doctor's appointment. If there's a $25 no show on our end there should be accountability and respect of OUR TIME as well.. DO NOT GO HERE

Total health primary care Coppell Tx…read more Be aware of this clinic, coppell location.All they want is to collect your copay and hit the insurance. Doctor will be in and out in less than 1 min going over your bloodwork. How is this right. The min you have questions about billing they will have an attitude, i would give this clinic 0 star if i could.

TOTAL BILLING NIGHTMARE. When this facility was previously "Legacy ER", they were a regular…read moreextension of our family healthcare services; over the last 15 years our family has seen them for broken bones, a TIA and a heart attack, among other non-emergency care needs. The emergency care, medical staff and doctors are OUTSTANDING!!! Which is what makes this review so difficult to write. However, since they were taken over by Methodist Health their billing practices are deceitful and outrageous. I confirmed before seeing a nurse for a sinus infection that it would be treated as an "Urgent Care" visit since it was 4pm on a weekday, but I believe they billed my insurance as an "Emergency Visit", which is now going towards my deductible and they want me to pay $303 in addition to the $25 co-pay I paid at the time of my visit. I called Methodist's billing dept (3 times) and they told me to "not pay the bill" and they would re-bill it and blamed my insurance provider for not understanding their billing codes, but they keep sending me bills. After contacting my insurance provider they said I was being billed for 3 injections (I only received 1 - a steroid shot for $700!!!, so don't do that if given a option) and it is completely unclear if this was submitted as an urgent care visit or an emergency visit or exactly what the clinic claims my treatment was other than a series of injection billing codes.

I've been to this clinic three and two separate occasions I was misdiagnosed. Either telling me it…read morewas a small virus or an anxiety attack, afterwards I actually had to go to an ER where they could properly treat me. I really don't understand because most of my coworkers and family members rave about the care of this place, but i've gotten in debt twice after their misdiagnosis and needing to go to the ER instead.

Love Dr. Calvert. However, I have had a terrible experience with the office and their ability to…read moreA) answer the phones and B)engage me in a professional and courteous fashion. I hope I can get this resolved so that I can actually see Dr. Calvert again soon. In particular, I spoke with an individual named "Matrix" who was the rudest person on the phone I think I've ever spoken with. This conversation followed 3 calls in a row previously in rapid succession where I called, waited, and got hung up on after waiting in the call queue.

Charles is far more than our family doctor, we all consider him a friend. He is caring, astute and…read morewe'll versed in current issues. We will be moving to another state in the year to come and Charles is one of the benefits we will consider a loss once we have moved. Irreplaceable!!!!