Scam alert! Save yourself the trouble; avoid this shop completely.
- Staff are miserable and rude to the point of verbally insulting my friends. Being a tourist, they thought I did not understand German and would use foul language, using "dumpf" (stupid) to talk about us.
- They engage in fraudulent behaviour. First lying about being closed on Sunday, saying I'd have to pay for an additional day, then afterwards saying I could have returned the bike on Sunday as they'd have been open.
- Worse yet, they overcharged me on a 10-day bike rental when I returned the bicycle a day EARLY. I don't mean charging me for the 10 days but actually charging at a higher daily rate for 9 days. When I said this was not in their contract, and I expected to pay the 10 day rate (which would still benefit them with an extra free day!) they said I would have to call the police or else I could not get my gov't issued identity card back.
- Upon being forced to pay the higher rate, they sneakily attempted to WITHHOLD my identity card. This is highly illegal and unscrupulous. Only because I paid keen attention did I prevent them from causing further stress and hindrance.
Never again will I use this shop. I hope this review saves others the hassle of dealing with this terrible little shop. read more