Don't let the the brilliant marketing minds at Mega Bus Inc. fool you, this so-called "mega bus" actually fails to live up to the standards most regular of buses. For instance, on my trip from Boston to NYC, the electricity didn't work, the wi-fi didn't work, and we arrived an hour and a half late despite the fact there was no traffic. Normally, I would be willing to look past this boobery, but when I needed to change the time of my return trip, I was met with a chorus of "would like to buts..." and "policy that" from the customer "service" staff. I can't help but feel as if my intelligence is being insulted when a company claims an inability to fill a request when their true intentions, taking more of my money, are as apparent as the stale smell of defeat and pretzeled bread emitted by their bus drivers. Avoid this company. read more

Warning - Megabus has seriously jacked up ticket prices for their Boston-New York Route since the death of Fung Wah bus. Even if you book two months in advance prices are still high! I took an early morning bus from New York - Boston. First one of the day. Toilet ws not been cleaned from night before, trash on the bus. Megabus is very slow, it crawls, expect to arrive at you destination one hour later than scheduled or more. On a bus that is not full you can move around until you find an outlet that works. read more

You get what you pay for... Which will never, ever be $1 by the way. I'd almost be afraid to take a $1 ride to/from Boston/New York! Our 10 AM bus from Boston to New York did not arrive and start loading passengers until 10:30 ("Traffic" which, oddly, did not impact any other bus line that day...). Our bus driver was either the most cautious driver in the history of transportation or in no real hurry to get us to NY. 2:30 arrival time ended up being 4:45 and brought us through the Lincoln Tunnel. I have flown to European countries in less time. I swear Amtrak is partially responsible for keeping these shady bus companies in business. If the trains weren't so outrageous, I can't imagine so many people would just deal with this service just to save some $$. But if you just need to "get there" and have oodles of time to hang out on a bus, this may be just your ride. read more

I am done with Megabus. Forever. It is the worst! Back in the day when their rates made them by far the cheapest option for intercity travel, they were a reasonable option for the broke student. Now that a weekend fare between Boston and NYC rarely comes out to less than $50 roundtrip, the drawbacks simply aren't worth it. Megabus has an aging fleet of coaches that have seen better days. Every single one I've been on has felt like it's shock absorbers were made of concrete. The passenger feels every little bump in the road, which is terrible if you easily get carsick and are in the upper deck of one of these oversized beasts. The interior of the aforementioned aging fleet is not very well maintained either as the seats are always uncomfortable and the bathroom always seems to smell putrid even at the beginning of a trip. Another annoyance is the frequency of delays. Megabus rarely leaves at the advertised time and always takes extremely roundabout routes that can accomodate the height of the double decker bus. Finally, most megabus "stations" are not stations at all but rather just a randomly selected curb at a generally inconvenient part of town. Port Authority in NYC is a terrible place but I'd still rather be there in a real bus terminal than on some random curb waiting in a makeshift rope line. Farewell Megabus, I will never be using your services again. If I'm ever in a financial situation pressured enough to require the services of a bus line in the future, I'm going with Greyhound Express. read more

the reason i'd recommend megabus is because of how they handled me in nyc when i mosied up at noon, all hungover and eating a hot dog, waiving around my ticket for the long since departed 11am bus back to boston (though it wasn't technically my fault that i was late because i DID set my phone alarm. LG should incorporate better alarms into their phones). i was convinced that i'd have to throw a tantrum in order to avoid buying a new ticket at full price, but it was really fairly easy - i just talked to the first guy i saw who told me to wait in "standby" and then they let me on the next bus for boston without any hassle. no charge. i mean i wouldn't recommend rolling the dice on something like this, but shit happens and when it does it's good to know you're doing business with a company that's pretty good about customer service. oh and just note that unlike the other busses between boston and nyc, megabus DOES NOT STOP so pack a snack and something to drink. read more

I've taken the Megabus between Boston and New York City about 30 times so far. I would say that so far, there were no complications about 80% of the time. The seats are usually clean, the ride tends to be less bumpy if you sit on the right side of the bus, and the average time that it takes the bus to travel from Boston to NYC and vice versa is about 5.5 hours. Traveling between Manhattan and the toll booth after Yonkers is usually a full hour, at least. Sometimes the bus goes into New Jersey to bypass Manhattan traffic, but this happens EXTREMELY rarely. Also, avoid sitting in the bottom seats that are near the bathroom, as you will be smelling strong chemical smells of ammonia the entire ride. I always sit on the top deck and do not smell anything. With that in mind, I had a HORRIBLE experience on the Megabus today: a) The bus drivers do not have GPS or any sort of warnings about which routes to take to bypass traffic. My driver unnecessarily drove into a traffic-heavy route that caused us to spend an hour standing in traffic for 10 miles in the small towns right before the tollbooth into Yonkers. b) After we finally escaped the traffic, the driver pulled up onto a truck stop right past the tollbooth and told us she has surpassed the legal limit of how much time she is allowed to drive and that we needed to wait for a replacement driver, who would arrive in 20 minutes. Twenty minutes later.... we were told it would be another twenty minutes. Another twenty minutes later.... we were told it would be another forty five minutes. Some passengers asked if they could be let off the bus and wait outside, or be picked up, and the driver started yelling at them that if they attempt to leave the bus, she would call the police on them. She locked the doors of the bus so that people could not even wait outside. Three Megabuses passed us during this waiting time. Overall, about 1.5 hours passed before the replacement driver arrived. c) Passengers that attempted to contact Megabus customer service during the wait were told to call again after they get off the bus. d) This bus had initially left Boston at 7AM, stopped in Yonkers at 12:10PM, started moving again at 1:40PM, and then spent another 2 hours in traffic in the Bronx, and another one hour in traffic moving down 9th avenue in Manhattan. The bus driver did not attempt to drive down 11th avenue to avoid the crazy Friday 4PM traffic between 57th and 40th street, where we moved a block per 3 minutes. Overall, the bus left Boston at 7AM, and arrived at 27th street at 4:45PM. This was a 9.75 hour bus ride from Boston to NYC... The scheduled arrival time had been 12PM. e) No explanation was given for the lateness, or why the replacement driver had not ALREADY been waiting for us, especially since the first driver had caused us to spend an unnecessary hour in traffic. Had we avoided the traffic and arrived at Yonkers at 11:10AM, would we have still needed to wait until 1:40PM for a driver to show up??? Overall, this experience really makes me reconsider turning to Megabus in the future. read more

First trip from BOS-NYC, 1pm bus. On time, making good time, bus driver informed that we should be arriving NYC around 645pm.. until...bus driver mentioned that she couldnt drive no more, 30 min away from NYC... stated: "my hours driving are almost up, I cant continue driving, another driver will be coming in approx. 1 hour"..... WAIT.. WHAT?? She couldnt open her mouth before we departed BOS?? An hour delayed just because they couldnt have a capable and best fit driver to drive us straight in NYC...shame... Return trip...BOS-NYC... 9am bus.... First off, location of departure is horrible! sunny and hot morning... you have to wait on the sidewalk no shade or chairs... nothing... PLUS again, bus driver was late 1 hour again... so 1 + hr waiting in line to get in a bus and head home... awful customer service there. No luck with bus drivers with this bus agency, but definitely not acquiring their services again. Inside the bus was ok, internet was unserviceable...i think my dial up modem (56k) was faster... read more

I've taken just about every travel means to and from Philadelphia in the Northeast, short of Amtrak. Megabus, for a while, became my standard means of transport. With its seemingly cheap fares, large seating capacity, free wifi and power...it did seem for a bit to be a great deal. But then, I noticed that the more regularly I took it, the worse it got. Can't say the reason for this, maybe it was just that I noticed more, but at this moment, I'm presently on board what I intend to be my last Mega Bus trip ever. First off, I've noticed that the quality and professionalism of the driver is an absolute crap shoot. Twice I've experienced a friendly, courteous, professional driver, who not only got us to our destination on time, but did so while still making the much appreciated pit stop at least once in the seven hour ride. However aside from those, my experiences with Megabus drivers have been those of late arrival and departure, a rotten attitude towards myself and other passengers and sadly and quite often, terrible English. On four separate trips, I've had drivers stop the buses at random locations along the highway just to stretch their own legs, while insisting no one else move. When one got upset about the ambient light of a laptop while on an overnight ride, he promptly shut off the air, wifi and electricity and refused, not only to turn them on again, but to acknowledge anyone who attempted to address it. Additionally, their policies regarding changes and cancellations are dependent on the rider's ability to foresee through psychic powers, issues that may affect their travels. Should you break down on the way to your bus terminal, fall ill, need to rearrange or cancel for whatever reason, tough titties. Their tickets are non transferable. So unlike the airlines, which are well reputed for poor service, should you miss your trip, you cannot reschedule using the same tickets and they won't refund your money. Even the Chinatown lines, with all their problems, will do this for you. The fact that the self-proclaimed "professional and courteous" Mega Bus line cannot even honor a sound business practice as well as the Fung Wah or New Century is sad. And it is for these reasons and more which I'll not go into now, that this shall be my final Mega Bus ride, unless circumstance absolutely demands it otherwise. Bolt Bus...you've just earned a new loyal customer. (Added note: The WiFi is terrible. Not only does the signal strength fool you into thinking you've got real internet to surf, but their network has blocked most sites worth visiting. I mean really...who blocks Youtube?) read more

Bus was for 9:30 PM, got to the station at 9:00 PM and a fellow passengers said that he heard that things were delayed coming out of NYC and our bus would be 4 hours late. We and our fellow passengers called Megabus every 15 minutes being told for 4 hours that "they don't have any information on the bus yet, please call back". Every bus that arrived had a driver that said that they didn't know what was going on, but were not going back to NYC. At 12:30 AM we received an email saying that our bus would arrive in 15 minutes. After an hour Megabus said they still had no information on our bus. Left the terminal at 2:00 AM... still no bus. Will never, ever use Megabus again. read more

In theory, Megabus is this tremendously affordable and more comfortable option than other bus lines to get to NYC in a timely manner. In practice, they bait you with faux $1.00 deals and don't keep to a conceivable time schedule and though they have more seats, they aren't really more comfortable. I paid extra for a reserved seat - which is nice because it doesn't matter when you arrive for the bus...you don't have to fret when you see 80 other people in line...crossing your fingers and hoping you don't get stuck next to the bathroom... The seats are so cramped. I sat on the upper deck in the front (panoramic view of the road, which is great until you get into the city and then you are panicking every time you think the driver is going to smash into a car, pedestrian or bicycle) and I'm not a tall person...but my knees were almost jammed against the front. I got lucky this trip and didn't have anyone sitting next to me so I could spread out a bit, but it would have been tight with another passenger. So all that aside, I can deal...$30.00 to get to NYC versus $198.00 one-way on Acela... But...I can't deal with being late...and my bus was late by 90 minutes. That's an extra hour and half of being cramped in a seat, stuck in NYC traffic and wishing I had just taken the train. When others state in previous reviews that you have at least an hour to go when you hit Yonkers...they aren't kidding. We hit Yonkers at 5:35 PM and were due at 27th Street at 5:45 PM. We didn't get there until 7:16 PM...yuck. read more

What's going on Megabus? In the last 6 months things took a serious nosedive. My bus to NYC that was to leave at noon left at 1:30, on the way home I got on a bus an hour early and arrived home at the same time. It almost feels like they make a schedule more as a suggestion than as a general rule. I picked the noon bus since I needed to be in NYC by 5. I got there after 6:30. This is really not acceptable, esp. since no one who works for Megabus seemed to be able to provide anyone with any information what so ever. After previous good experiences I was disappointed. While waiting had more than one person state that Bolt was a better bus line, they just didn't have the times they needed so they resorted to Megabus. Cheap? Yes. But might not be worth it. read more

i'm having a fabulously miserable experience on a bus from Boston to NYC as i'm writing this. Paid extra for the seat at this ridiculously tiny table on the lower deck, just like my other 3 companions, and we all have zero leg room. There's no fresh air here either. Get your act together, megabus. read more

Below is the email I just sent to Megabus after waiting for 2 hours for a 4pm bus. Notably, they have a "no refund policy." But I have a "no paying for something that never shows up" policy. Perhaps you saw us.....you BoltBus riders who left on one of the Bolt Bus options on Friday. Or perhaps you're the guy sitting next to me on the Fung Wah - where I finally bought a ticket. No wifi, no "upper deck," but at least they drive like crazy so I can make up some lost time to New York. That and they have the distinct advantage of a bus that actually showed up at South Station! --------------------------- TO: Mega Bus It is completely unacceptable that: -it is 6pm and the bus has not arrived yet -the four other companies operating this route have left on time -your ticket agent has NO information about the arrival time -your customer service line has NO information about the arrival time -there are over 100 people in line with NO information about arrival time What started as poor operations when the bus was 30 minutes late has turned into a terrible customer service situation. You have just lost a customer for life not because it was delayed, but because NONE of your representatives were informed or empowered today. read more

Avoid at all costs. All the negative reviews are real. Staff is rude, busses get switched out without notice. Mine died in the middle of nowhere, Connecticut on the journey from Boston to New York. We had to switch the bus which delayed us, which put us closer to rush hour in NY. 4 hours became 8 easily. If you value your time and sanity, choose another option. If you need cheap, try the other bus companies. Horrendous. Would only recommend for last minute buyers who have excessive free time. read more

Megabus is sooooooo overated! Don't waste your time kheds, learn from the Jedi Master! Reason #1 Megabus drops you off in a part of NY that takes fucking forever to get to once you get into the city! It seems so much faster when using other bus companies! I feel like once we get to Harlem and were driving around its at least another fucking 30 mins before I actually get off the god damn bus! Reason #2 The power outlets for your phone/laptop have a 50/50 chance of working! This shit sucks, especially if your going to be walking around NY all day, or trying to reach your girl after getting off a four hour ride. Its like they don't think your going to want to listen to music and shit while your on a four hour ride, FUCK THAT! Reason#3 The pick up location in NY for departing buses is literary in East bum fuck! You have to walk for blocks to get there! THEY CHARGE TOO MUCH read more

I took a Boston to New York bus on a Thursday. We were scheduled to arrive around 8:15pm. Not only did we leave late, but we stopped for food at a rest stop. Instead of arriving at 8:15, we pulled into our stop nearly 2 hours later than our designated time. The driver made no effort to communicate what the hold up was and left us in the dark for the entire trip. On top of that the Wi-fi did not work for the entire trip. On my bus back to Boston we left 45 minutes late and the AC was not working on a 80+ degree day. And of course this is the time we do not stop at a rest stop for food or water - I was so dehydrated from an extra long bus ride in a sauna! (and once again the wifi did not work for me) Not to mention the ticket prices have sky rocketed. Next time I may be willing to pay more for another method of transportation so I may be comfortable, cool, and actually on time. read more

Just recently had a journey from Boston to Washington DC. The bus had no heat, and it was 10 hours ride! By the end of this trip I was extremely cold, even though I've covered myself with everything I had. ALSO! after 10 minutes in the bus guess who was crawling my jeans? GUESS!! YEA it was f.. BED BUG!!!! Guys, seriously, you have a great buses, why don't you take a simple care of them? I pay you money to get from point A to point B, not to get sick, and infest my home with bed bugs. PLEASE TAKE CARE OF IT!!! read more

Do NOT travel on Megabus!!! I took the bus from NYC to Boston and was delayed for over an hour because the company did not take the time or effort to check the tires before the bus pulled out. The driver stopped us in an inconvenient location to wait for the net bus that then took longer to get to the destination than the bus that was scheduled an hour after it. I was late for a very important conference and all they offered in compensation is another bus ride with them. I don't want to ever take the chance of traveling with them again! I'm disgusted. DO NOT TRAVEL ON MEGABUS!!! I miss the days of Fung-Wa. read more

They should really add a "0 star" option for these kinds of moments. The gist of this review is never date anyone who has the mannerisms of Megabus because you will be disappointed. Late. No notification. No communication. Terrible customer service (they shouldn't even be allowed to call it that). No apologies. And they acted like everything was okay. Really, who would want to date someone like that? Avoid Megabus at all costs and only take it if absolutely necessary. Unfortunately it's the only bus that takes you from Boston to Philly overnight, but regardless, the experience can be just absolutely horrendous. read more

I consider myself to be an expert in the NYC- Boston bus route. I'm a poor college student. My family lives near NYC. I go to school in Boston. I am currently relocated to Brooklyn for an internship. My friends and boyfriend remain in Boston. Boston- NYC bus routes are important. Megabus is probably my least favorite. As someone with motion sickness, I often find it difficult to find a seat I can stand for the entire trip- which ends up being longer than any other bus ride, but that's for later- because of the double decker idea. Sitting on the top is uncomfortably nauseating and sitting on the top in the back is near impossible, even with a noteworthy Dramamine habit. I've tried getting there earlier for the best seat. Hours earlier. There is always someone there before me. The second awful thing about Megabus is that they have to drive all the way through Manhattan because of how obnoxiously large they are. They have these buses in Prague too, but it makes more sense to use the double deckers on the spacious highways of the Czech Republic, sans overpasses and bridges. This leads me to my third complaint... it has never been on time. Not once. Ever. The last time I took it, it was forgivable because it began to snow and we had to pull over to the side of the road for a bit. The worst time, however, was the second weekend in December when my boyfriend and I were left with all the other passengers for over an hour in the cold because the bus was running late. Then we hit traffic because we left later than we had planned. 6 hours should have been sufficient in getting us there with all these delays, but it wasn't even. Ugh. The last part is probably less attributable to Megabus and more to it's annoying passengers, but people should know how to queue by the time they can ride a big kid bus. This is to you, all you people in NY who KNOW the line goes the length of the bus by Penn Station, but insist on cutting in from where the ACE is. You guys are jerks. I am adding a star for location. I live(d) and work(ed) in the South End, so it's a super easy trip back to where I need to go/where I'm coming from, without having to pay for a cab or deal with that red-orange line nonsense. read more

I usually take the NYC to Boston round trip route. Megabus can always be counted on to find the absolute longest way, generally driving uptown through all of Manhattan's traffic, to get to New England. (I'm assuming to avoid tolls, which Megabus should be able to afford as their prices have skyrocketed.) In addition, their customer service is horrendous. I had to cancel a recent trip so I both called and emailed to change my tickets to a later date. I couldn't get through over the phone and by the time my email was answered, the window for a refund had passed. Somehow this became my fault and I was refused trip credit by very rude and insistent "customer support specialists." Absolutely never using Megabus again. I'm all for Yo!Bus now. They appreciate their customers and their buses are actually clean and roomy. read more

New York to Boston, scheduled for 11:40 am 6/24. Actual departure 12:15 or so. Standing in line in hot sun, staring at air conditioned bus for 40 minutes. Frazzled, chaotic atmosphere. Beleagured employees trying to handle the crowds. On board, plastic seats that get hot. Awkward, clogged route of stop and go traffic thru the Bronx and Westchester. Stern, unhappy driver gets us to South Station around 5:20 pm, then she abruptly exits bus and passengers scramble to retrieve their luggage from the cargo hold by themselves. Bus was clean. Bathroom was clean. But this ride not easy! read more

Can I give no stars? I frequently travel by bus Boston-NY, NY-Boston and have taken Fung Wah, Bolt Bus, Lucky Star and ALMOST Megabus. After a long weekend in NY, my fiancee and I decided to go ahead and pay the $24.00 each (vrs $10 for LS of FW). We rolled up the corner the buses pick you up at thrilled by the prospect of riding back to Boston on the top floor of a double-decker bus with free wi-fi and more leg room. There were HUNDREDS of confused people waiting outside with no shade in 94 degree heat and no signs, no workers, nothing. We got in a line that had formed for Boston...was it the 1:00? The 1:15? The 1:30? No one knew and there was no one there to direct us...not even a sign! A driver actually got off of one of the buses so we asked "where is this bus going?" to which the driver replied "Boston". Awesome! Finally! We ask "What time does this bus leave?" he said "I don't know" and climbed back in the bus. WHAT?!! You don't know? 1.5 hours later no buses have left, no one has given us an explanation or an expected time of departure and we're standing like cattle in the unbearable mid day sun/heat left to guess. So we cabbed it to China town and caught the Lucky Star. Bought our tickets 5 minutes before departure, $10.00 each in an air conditioned building with restrooms and staff. We actually ended up passing one of the Megabuses that left earlier that day!! Delays happen but this is a business that has several others to compete with. One would think they'd want to make their customers happy and there were a lot of very unhappy people that day. They aren't even cheap!! Don't waste your money. read more

I considered renting a car to visit my friends in Burlington, yet I dislike driving so much that I researched other options. There isn't a convenient train from Boston to Burlington, so I was left with the bus. Despite reading a good deal of one and two star reviews from miffed customers, I still decided to take the Megabus and, boy, am I glad I did. I'm such a fan of Megabus that I actually joined Yelp so I could give them four stars. Also, even though I get around day-to-day using city buses, the T and cabs, I hadn't taken a coach bus in my adult life, so I had many questions around what I suppose could be described as protocol. Hopefully my Yelp here can help others like me. The Megabus stop in Boston is at South Station. It takes about ten minutes to walk from the T, through the train station, down the commuter rail platform to the bus terminal. I arrived an hour early but this is not necessary unless you have your heart set on sitting in one of the four seats in the very front row of the second level. There's only a window in front of you, so these are the best seats in the house for enjoying the scenery. There's something unsettling about these seats to me, so I did not arrive early to get them. I just wasn't sure if it was anything like an airport. It's not. About 40 minutes before the bus arrived we were able to "line up." During "line up", a Megabus worker swung by and yelled out that our bus was going to be about 45 minutes late because it had broken down. It was a real casual, straightforward announcement. It was awkward. We all just stood there because nobody wanted to lose their place in line. The seating is not predetermined, so good line placement is key. The bus did indeed arrive 45 minutes later and we began boarding. I've deducted half a star for the late arrival. I picked a seat on the second level of the double decker bus, right by the emergency exit. I feared the way people chose their seating would be so unbalanced that the bus would tip, but all my anxiety washed away when I reclined back in my seat. The legroom is phenomenal and the seat reclines quite far back, resulting in ultimate comfort. I also liked the festive, confetti pattern the seats are upholstered in. A stranger did not sit next to me. Most of us had two seats to ourselves. We hit traffic so our driver took us off the highway. Unfortunately, the alternate route was a clogged one-way road that must of been a mistake. Fellow passengers were rumbling to themselves. I overheard quiet rants like, "Where are we?", "Why did we leave the highway?" and "We're never going to get there." I've deducted a half a star for this poor choice in navigation. The rest of the ride was smooth sailing! The temperature in the bus was lovely. I did some reading, took a little cat nap and felt cozy, relaxed and pretty wonderful as we rolled along through New Hampshire into beautiful Vermont. To my dismay, it was dark by the time we were in Vermont, so I wasn't able to take in the pretty views. More importantly though, I arrived in Burlington rested, relaxed and with a fully charged phone thanks to the Megabus power outlet next to my seat. Where you're dropped in Vermont is just a sidewalk with a small MegaBus sign on the UVM campus. It took my friend a while to find me. She had to beep her horn and when I heard it in the distance, I'd guess as to which way she should go. The ride back was even better. There was no "line up" at the Burlington stop. We all just kind of lingered until the bus pulled up. Sure enough, it arrived right on time and we made it back to Boston in only three and a half hours. It was morning time, so the beautiful Vermont scenery along the highway as seen from the top level of the Megabus was nothing short of glorious. I'm delighted there's a Megabus that travels between Burlington and Boston. I prefer to sit back and relax over renting a car and doing the actual driving. The price is right, to boot, let me tell you! My round trip ticket was only $43. That's the quarter of the price of renting a Nissan Altima. I plan to travel via Megabus to Burlington often and would recommend this bus line to others. read more

Went from Boston to NYC. Wifi went on and off and when it was on it was very slow. We stopped for a 10 minute "Burger King" break, which turned out to be code for "I think the bus broke down so I'm gonna call someone and distract these passengers with food." Once we were getting back on the bus, the driver notified us that he had called a mechanic to check out the brakes. We finally left after about 45 minutes. Returned to Boston from NYC. I arrive about 15 minutes early to my bus and there was a huge line. I asked what was going on and someone said they were waiting for their bus that should have been there 2 hours earlier. It was 6pm and neither the 4:10 nor 5:10 buses had arrived. Ended up waiting an hour before my bus arrived. Wifi barely worked on this trip either. read more

I took mu first jaunt to New York on Megabus a week ago. Out of all the inexpensive bus lines that go from Boston to New York they are the most unorganized. First of all if you forget to being your printout you cant get on the bus. All the other bus lines issue you tickets at the terminals. This one does not. There is not over head space for your bags and since the bus is a double it sits 81 passengers and it has one bathroon, which you smell throughout the trip regardless of where you are sitting. I would definetly consider other choices before taking the megabus. Trust me when I tell you it is a nightmare. read more

Trip cancelled TWICE in a row due to snow. Really frustrating, given the roads were in fact, clear.

It still amazes me that thanks to megabus, you can theoretically get between BOS and NYC for cheaper than the price a subway ride. so I was slightly skeptical about the whole thing, but since I'm on break and had time to spare I decided to give this thing a try. I took the bus Sun 8:30 from BOS to NYC. Check-in was hassle free and quick, with no elbowing or shoving, sweet! There was plenty of bus on the room to spread out, and we left on time, more or less. Wifi worked just fine for me. Our driver drove pretty fast, maybe just a notch below Fung Wah craziness. We were on the outskirts of NY within 3.5 hrs (with no pit stops). I started to get annoyed with the driver once we got into the city though. Really aggressive driving, lots of braking, accelerating, stops and starts which was tough on the stomach. It also made going to the bathroom really hard. the toilet kept slapping shut and I kept getting thrown into walls (luckily this was before I unzipped). In the end, we got to Penn Station in one piece in just over 4 hrs. My ticket? $10, reserved online 2 days beforehand. read more

I'm sitting on the top floor of one of the Boston - NYC buses now. Here are my impressions. The ride is great! I've been staring at my laptop since I got on, and there's not even a hint of carsickness. Or bus-sickness. Or whatever. The seat is comfy! But I got lucky enough that nobody sat next to me. The wireless internet is working! It's only cut out maybe twice, there's no login hassle, and it's the first mode of transit I've EVER used that actually has wireless internet. Makes the trip SO much easier. They air-conditioned the everlasting f&%k out of the bus. I'm glad I thought ahead to bring my hoodie in my carry-on, because it's coooooooold. The riders are much less seedy than I expected. The bus was a few minutes late, but got going pretty fast. I still have a feeling I'm going to miss my connection... My laptop is charging right now, which means the plugs work. The bathroom is terrifying, because nobody can seem to not hit the seat with pee. My reservation number written down on a bit of paper was good enough to get me on the bus. Let's hear it for respecting your passengers! For $15, I could have done a whole lot worse. Update, still from the bus: I used the (thankfully working) wireless internet to buy a plane ticket tonight from JFK to PIT. Ain't no way I'm making my connection. From 4 stars to 2. Bam. Wanted to like you, Megabus! read more

If it was an option, I would go with 1.5 stars since I have never gotten violently ill or died while on Megabus, AND, i use to like them. I really did! Convenient Back Bay pick-up/drop-off, on time, good fairs. Ahh the good old days. The past 2 times I have used Megabus have been not so good. The first time the bus was an hour and a half late (leaving from NYC, so you know, the parking lot....), AND broke down on the side of the highway. This most recent trip, the bus left Back Bay Station only 15 minutes late (On time by Megabus standards). However, when we were on the road, and getting passed by EVERY car, I realized this trip might be longer then expected. Then, despite it being a Saturday 5PM bus, instead of taking the shortest route, (91/95) we took the long way. All the way down 84 to 87 or whatever it was. After spending 45 minutes driving THROUGH the middle of the city (is this an advertising thing? WHY must they do this?) I arrived at Megabus's, admittedly convenient drop-off location, 45 minutes behind schedule. Return trip: 90 degrees + bus an hour late + no communication + PARKING LOT = kill me. I think it's happened, I'm officially done with Megabus. Bolt or Chinatown for this girl, unless I'm feeling fancy and go the plane/train route. Megabus, it's over. read more

Worse than Mussolini - at least his trains ran on time First bus arrived an hour late despite no traffic and Megabus wouldn't put us on another bus without charging extra Customer service is literally nonexistent (nobody showed up to the desk) and the call line is worse than useless Would rate negative stars if I could read more

Not quite sure what to give it. I took this bus from Boston to NY. The wait at the South Station was late 30+ minutes!!! (hence the 2 stars) Argh!!! Although the bus inside, it's nice view because of being a double decker. The prices are decent $17. Try and wait and you might find some $1.50 rides like my other friends did. I slept through most of the 4 hour drive, it was rather smooth. We also rode this megabus back to Boston from NY Penn Station, wait was on time for the most part. Damn I sound fobby, I am way too tired to review anymore places! Please excuse me! read more

I took a Megabus from Boston to New York, it was scheduled to depart Boston at 2:00 and arrive in NY at 6:30. However, the trip took far longer than this and at 7:30pm, when we were still an hour away from NY, the driver pulled over (for the third time during the trip). At first he didn't say anything as we all sat there wondering why we had stopped. Finally he told us that he could not drive any farther and his replacement driver never showed up so he said we were going to have to wait a full hour so he could "take a break" before resuming driving. He said he had reached out to his supervisors twice hours before to ensure they would send a replacement driver, however they still failed to do so. We all ended up splitting $70 Ubers all the way to NY so we didn't have to sit around for an hour. To make matters worse when I called Megabus to ask for a refund they told me they only issue refunds if the delay is longer that 4 HOURS. Megabus is by far the most unprofessional, unorganized, poor-excuse for a transportation service I've ever seen. This was only the second time I took a Megabus but it was also the second time I had to reach out to customer service because of some issue. read more

I just got back from my Megabus weekend trip to NY. My trip down to NY was wonderful...bus showed up on time (always a plus) and the bus driver was a sweetheart named Teresa who offered us her sweatshirt if we got cold as well as candy/gum. So cute! She told us she took pride in her job and loved Megabus. Very cool. Had a smooth ride to NY minus the obligatory 95/city traffic so we were maybe 20 minutes late. And the wi-fi didn't work. I was confused because I had heard wi-fi was available (it's not on the website though) and while I did get a wireless connection, it was only "local" access. Booo. The way back to Boston...crappy-ass bus loader guy starts screaming that there's no food allowed on the bus and "if the driver sees us with food, he'll stop the bus and kick us off". Yea, real nice guy. No warm fuzzies from him nor the Megabus driver this time. F that though, I was still going to drink my soda and no one was going to stop me! Silent busdriverman took some wack-ass route back to NY. I've made the trip many, many times, and if there's no traffic (on a Monday afternoon there was NONE), there's no need to take the Merritt and rt 391 (I don't even know what that is!!). So a pointless way to turn a 3.5 hour trip into a 4.5 hour trip. Boo on that. And once again, only "local" wireless access, which means no intarwebs for me. 4/5, mostly because it's cheap, relatively clean, and Teresa offered me Skittles (I love Skittles!). Megabus, please hire more Teresa's. She is the best. read more

I took Megabus from Boston to NY and back, same day and they were great! Here are a few of my thoughts... *Super cheap and we made great time without the "feel like I may die on the way" kinda of bus driver. *Drops you off right at Penn Station in NY. * Bus drivers were very kind - on the way out he gave the tourists a bit of a tour as we drove down Madison Avenue out of the city. * Really clean bus and I heard they have free WIFI but I didn't actually use it. *Oh! And I didn't get an email confirmation for some reason so I got worried and called the customer service line expecting it to be the biggest hassle ever, BUT it was great! She answered, I gave her my email address and it was done!! * LOVE IT! =) I will take them for sure next trip! read more

In general: decent legroom, fairly clean, professional. Boston to NYC, Sat morning: Left and arrived on time. The outlets and wifi were not working. NYC to Boston, Thursday afternoon: Left on time but got a flat half way to Boston. The bus driver was very professional and communicative. They managed to get us all on the next bus that was passing by (happened to be from DC) - we only had to wait for 25 minutes. Flat tires suck but it wasn't their fault and they handled as well as I could have hoped for. read more

Megabus is by far the worst experience I've ever had. The bus I booked was supposed to depart from Secaucus, NJ to Boston at 12:35am and they claimed later that it came at 1:30. I was waiting all alone by myself for almost an hour and the service line was always busy when I called to find out what happened. Ironically, the sevice line was closed at 1am, that is when I decided to leave and go to New York and then to Boston. With all the inconvenience and time they have cost me, they refused to reimburse me because the bus is only late within two hours. So I have to pay 50$ for such a "wonderful" experience. What a story! Fuck Megabus! read more

One star because it departed/arrived on time and two more because there were no issues with the booking process and we got safely to the destination. Took a return trip from Boston to Washington DC, totalling around 20 hours on a Megabus. Ticket to return was about 6x more expensive, not very happy with that. Wi-fi, when working (50% of the time), was still almost useless. You're lucky if you can check e-mails and that's not even possible when the bus is full. Bathroom is smelly and quite impossible to do any business when the bus is moving. A/C is on ALL THE TIME. Seriously...everybody kept their jackets, hoods, scarves and gloves on during both trips. There was no way to shut the vents totally. This is ridiculous but I guess it is to avoid the "too hot" complaints that I also saw. Use only if you are in need of a cheap way to travel and don't expect to sleep much on the night buses if you don't deal well with cold or a very bumpy ride (that's the roads though). read more

After reading all the horrendous reviews, I was so scared after I booked my reservation with Megabus. Honestly, it wasn't that bad. Positives: 1. the bus was on time! a horror I read over and over of reviews of the bus being late. 2. sitting on the top deck. This is only good if you happen to get the "exit" seat since it has so much leg room. I found the other seats to be just too crowded 3. Express bus, no stops! yeh, I hate when buses stop and there happens to be other buses there. How are you suppose to get food/go to bathroom in the "15 mins" the driver allows Negatives: 1. Megabus drivers are slow! husband figured out the speed and they go at a steady 55 even in the HOV lane. Our driver to NY kept riding his breaks, God forbid he reach 65. 4 Peter Pan buses passed us. It got very annoying. I could have made it there faster driving myself. 2. the outlets weren't working. 3. the pick up area in NYC is so effing chaotic. What a poor location with no organization at all. Just mobs of ppl lined up. but we were let on the earlier bus home but it made no difference in the time we got there. 4. the driver had the cold air blasting on us the entire ride home, brr. overall, not a bad experience but will probably travel a bus line that drives a bit faster. read more

Megabus has REALLY gone downhill since I used to ride them years ago. Tried to take the 5:10AM bus NYC to Boston today. At 5:12AM, the onsite agent didn't know where the bus was so I called & was told it would be 1.5-2 HOURS before the bus would arrive. At 5:15AM, we got an email that the bus would be delayed 2-3 HOURS. Soon after, a bus pulled up saying "Boston" on it, but 10 minutes later changed its sign to "Baltimore." I needed to be in Boston ASAP for family reasons, so I bought a ticket on my phone for the 6:40AM bus to be sure I got on whatever bus showed up first. No other bus companies had buses leaving sooner. A bus arrived ~6:20/6:30AM, but by then passengers for the 6:40AM bus were there too. It was chaotic & things were further delayed w everyone trying to board this 1 bus. Called Megabus tonite, explained I ended up w 2 tickets due to their delay & requested a refund on 1 ticket. They refused. Best they could do was give me a partial Megabus credit for 1 of the 2 tickets. I'd use them again if they'd given me a refund for 1 ticket, but not now. Never riding them again. I'm calling my credit card company & filing a dispute. read more